William Hill Casino Review
Where Betting Tradition Meets Casino Excellence - William Hill Casino UK!William Hill UK has a history in British gambling that spans 80 glorious years! You surely know their high street betting shops, but they also have a fabulous online casino. Let's take a jolly good gander at this site with the definitive CasinoHawks review!
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William Hill Review
William Hill is a seasoned veteran in the online casino industry, having been in operation since 2000. But does that age lead to beauty? There’s one way to find out whether it lives up to the high standards of UK players, and it’s through the CasinoHawks review!
To learn how we assess each casino, be sure to check out our detailed How We Rate Casinos guide.
To bring you this in-depth William Hill Casino review:
- We reviewed William Hill’s licensing, safety and trustworthiness
- We analysed bonus terms and promotions in William Hill
- We checked how smooth and reliable payment methods are in William Hill
- We analysed William Hill’s game selection & usability
- What do you do if you encounter issues while playing at William Hill?
- We judge the popularity of William Hill & check user testimonials
William Hill Casino licensing, safety and trustworthiness
The William Hill international (non-US) business was acquired by 888 Casino, one of the biggest names in the industry. As part of the 888 group, a significant industry operator, William Hill benefits from established operational infrastructure and compliance processes, as evidenced by its UKGC licence and adherence to regulatory standards.
Most importantly, William Hill is licensed and regulated by the UK Gambling Commission under the account number 39225, authorising it to operate legally for eligible British players in compliance with UK gambling laws.
| ⚠️ AGE RISK WARNING |
| Preventing minors from gambling online is a core legal mandate in the UK. The Gambling Act 2005 mandates age verification for all gambling sites, requiring them to verify a customer’s age before any money is spent or a single bet is placed. This is a direct, critical protection measure. The UK Gambling Commission monitors compliance to ensure that under-18s cannot bypass controls. |
Responsible gambling in William Hill Casino
You can find a link to William Hill’s Responsible Gambling section at the bottom of each page. This details the tools available to customers for managing their gameplay effectively.
These include deposit limits, product blocking, session time-out reminders and self-exclusion. You can also close your account indefinitely if you wish to do so.
| ⚠️ ADDICTION RISK WARNING |
| Gambling is meant to be a source of entertainment, not a means of profit. Keep an eye out for addiction warning signs, such as chasing your losses or spending more money than you can afford. Free confidential support is available. Reach out to GamCare on 0808 8020 133 or Gamblers Anonymous. |
My rating of William Hill Casino’s trust & safety
William Hill operates with a valid UKGC license. While there have been regulatory actions in the past related to safer gambling and Money Laundering processes, these issues have been addressed according to publicly available regulatory reports. However, let’s look at the whole picture.
| What we checked | Score | Why this score? |
| Licences | 4/5 | Clean UKGC license with good brand recognition. Has had a past regulatory action, however. |
| Brand credibility & ownership trust | 5/5 | William Hill has operated for over 10 years and is backed by 888 Holdings. Independent audits and UKGC oversight contribute to its strong market reputation. |
| Security measures & data protection | 4/5 | Features the latest 128-bit SSL encryption and firewall protection. Conducts Data Protection Impact Assessments (DPIs) where necessary. |
| Responsible gambling tools | 9/10 | Features a safer gambling hub with several helpful tools. |
| William Hill has a solid level of security in place |
| William Hill has been a licensed brand for over 10 years, but the lack of 256-bit SSL encryption and a past regulatory action (that has since been resolved) meant I had to remove a few points. That said, this casino still rates a high 23/25. |
Bonus terms and promos at William Hill Casino
While bonuses can enhance the entertainment value for some players, they should not be the main reason to join a casino. Always prioritise safe and responsible play.
| ⚠️ BONUS RISK WARNING |
| The welcome bonus at William Hill gives players who deposit and stake £10 100 free spins. These spins have a value of 10p and expire within 24 hours. The maximum redeemable amount is £30. According to the official terms, this bonus does not have a wagering requirement, but players should review the full terms and conditions on the William Hill site |
William Hill welcome bonus
New players who join William Hill using our link can expect a casino welcome bonus of 100 free spins on Gold Blitz Extreme when they use the code GBE100 and stake at least £10. How can you get these? Simple – visit William Hill Casino using our link, register your account using the promo code, hit that “Opt-In!” button and make a first deposit of £10 or more.
William Hill Casino free spins offer
William Hill is dishing out 10 free spins on the Alpha God Anubis slot. Opt in to the promotion after reviewing the terms, and your free spins will be credited to your account. Each spin is worth 10p. Any winnings you score will automatically be added to your principal balance.
William Hill Casino’s most popular offer
Our research shows that the most popular offer at William Hill is the widely promoted new player bonus, which awards 100 free spins when players stake £10.
William Hill Casino promotions and tournaments
Other than the promotions mentioned above, there aren’t many other regular promotions. That said, we did notice two offers giving players the chance to play free bingo and the Monthly Magic £100k game.
My rating of William Hill Casino’s bonus terms & promotions
With the bonuses now assessed, let’s check out how they stacked up in our review.
| What we checked | Score | Why this score? |
| Bonus terms and conditions | 4/5 | The terms and conditions are fair and easy to understand. |
| Wagering requirements | 5/5 | No wagering requirements attached to the welcome bonus. |
| Ongoing promotions | 3/5 | Has a few promotions like free spins, but lacks other offers like cashback. |
| There’s room for improvement at William Hill |
| Although the welcome bonus is a generous incentive, William Hill could improve its promotion offerings. That said, the wagering requirements are fair and the terms are clear. I give this casino site 12/15. |
Payment methods & account fairness in William Hill Casino
As a major online gambling site, William Hill offers a comprehensive range of casino payment methods. This is what they are:
| Payment Method | Min Deposit | Max Withdrawal | Average Deposit Time | Average Withdrawal Time |
| Visa Debit | £5 | £33,000 | Instant | 1-3 days |
| Mastercard Debit | £5 | £33,000 | Instant | 1-3 days |
| PaySafeCard | £10 | £99,000 (by Bank Transfer) | Instant | 3-5 working days |
| PayPal | £10 | £5,500 | Instant | 1 working day |
| Skrill | £10 | £80,000 | Instant | 1 working day |
| Apple Pay | £5 | £33,000 | Instant | Instant |
| Fast Bank Transfer | £10 | £10,000 | 1-5 working days | 3-5 working days (by Bank Transfer) |
| ⚠️ FINANCIAL RISK WARNING |
| Gambling should always be for entertainment and not profit. Protect your time and finances by setting deposit limits, session reminders, or self-exclusion tools through your account’s Safer Gambling section. If you begin to notice yourself spending over these limits, it’s time to stop and take a step back. |
Step-by-step guide on how to withdraw from William Hill Casino
Getting your cash from William Hill should be simple enough, assuming all is in order. Here is what you need to do:
When withdrawing funds from your casino account, there are some essential points to keep in mind:
- Withdrawal Limits: Casinos often have minimum and maximum withdrawal limits. Make sure your requested amount falls within these limits to avoid any issues.
- Withdrawal Processing Time: The time it takes to process your withdrawal can vary depending on the casino and the withdrawal method chosen. Some methods may be faster, so be aware of the processing times.
- Verification Requirements: Before processing your withdrawal, the casino may require you to complete a verification process to confirm your identity and ensure compliance with regulations. This process may involve submitting additional documents.
- Contact Customer Support: If you encounter any issues or have questions about the withdrawal process, don’t hesitate to contact the casino’s customer support for
Other important information to know when withdrawing
If you have a single payment method linked to your account, your funds will be returned to that same payment method. Sometimes, the casino may request that you submit your identification documents for further verification.
These can include making a large withdrawal, using a different method to make deposits, or if your account has been inactive for an extended period.
Documents and information you need to share with William Hill to open an account
To open and verify your account with William Hill, you will typically need to provide the following verification documents:
- Identity Verification: A government-issued photo ID such as a passport, driver’s license, or national identity card. This document should show your full name, date of birth, and a clear photograph.
- Address Verification: A recent utility bill (e.g., electricity, water, gas), bank statement, or any official document issued within the last 3 months that shows your full name and residential address. The document should be legible and display all necessary details.
My rating of William Hill Casino’s payments & account fairness
There’s a good selection of popular payment methods available, but how does it rate overall?
| What we checked | Score | Why this score? |
| Minimum withdrawal and deposit | 5/5 | Most payment options have a minimum of £10 for withdrawals & deposits. That said, some payment methods, like Apple Pay require a minimum of £5. |
| Accepted payment methods | 5/5 | A good range of payment options that includes e-wallets, Google and Apple Pay, online banking and debit cards. |
| Account rules and player rights | 5/5 | We did not see any fees for withdrawals or account inactivity. |
| Withdrawal speed and processing times | 5/5 | Depending on the payment method, this could be instant or take a few working days. |
| William Hill offer fast and efficient payment options |
| There is a good range of payment options available here with fair minimum deposit/withdrawals and instant processing. Taking this all into account, I rate William Hill 20/20. |
William Hill Casino games library & usability
William Hill divides its online casino offering into four sections: Vegas, which covers online slots and table games; Live Casino; Bingo; and Poker. You can also access further categories from the left-hand sidebar, which includes jackpot games, Slingo and the option to check games by provider.
| ⚠️ CASINO GAMES WARNING |
| Always remember that gambling is based on luck. Your first rule for safe play should be to confirm that the site holds a UK Gambling Commission (UKGC) licence. This ensures that all games are thoroughly tested for fairness and randomness by independent third parties. Take the time to check the specific Return to Player (RTP) rate and all game rules before committing. When using any bonus offer, always read the fine print to understand how different games count toward the wagering requirements. |
Exclusive games and branded tables
William Hill has over 20 exclusive games. Some of these are branded around the name, such as William Hill Football, William Hill Megaways and William Hill Gold.
Recommended slots you can play at William Hill Casino
Interestingly, William Hill can recommend specific games to each player. You can check these by clicking the “Made for You” button. There are also featured games, which comprise a mix of exclusive titles, new slots, and popular games such as Buffalo Blitz and Piggy Riches Megaways.
Live dealer table available in William Hill Casino
Players wanting to check out the live casino games can go to the live casino section. Here you will find various Live Roulette, Live Blackjack, Live Baccarat and Live Poker.
Game Shows you can play in William Hill Casino
The game shows can be found in the live casino section. All the famous names are present and accounted for here, including Lightning Roulette, Monopoly Live and Deal or No Deal Live.
Other games you can play at William Hill Casino
William Hill Casino also features a variety of classic table games and Bingo.
Popular game providers at William Hill Casino
You can search by the casino game providers to find games from your favourites! You may be familiar with well-known names like Pragmatic Play, Play’n GO and Playtech.
Mobile experience at William Hill Casino
William Hill mobile casino is designed to cater to players on the go, offering two convenient ways to access their casino games! For those who love a dedicated app experience, grab the William Hill mobile app, available for iOS and Android devices. Once installed, you can access the full range of casino games and sports betting options.
My rating of William Hill Casino’s game library & usability
William Hill offers a good variety of games, but there’s still room for a bit of improvement. Let’s see how the user experience and game selection rate.
| What we checked | Score | Why this score? |
| Games library and navigation | 8/10 | Offers around 2500+ games with quick menus for easy navigation. |
| Software providers and game integrity | 5/5 | Games are supplied by well-known providers, and a good variety of game types. |
| Site navigation & design | 2/2.5 | Modern and clean site. Smart filters would improve this score. |
| Mobile Experience | 2.5/2.5 | William Hill has optimised the site for mobile. Players can also download the app on iOS and Android devices. |
| The game library is varied, but smart filters would be a welcome addition |
| William Hill has a solid games library with titles from reliable providers. Although the site is navigationally sound, smart filters would be a bonus. For this, I rank William Hill 17.5/20. |
William Hill Casino customer support
Contacting the William Hill customer service team is straightforward! Their primary and most convenient method is through live chat. Head to their site to quickly engage in a live conversation with their support team.
| Contact: | Average Answer Time | |
| Live chat | 24/7 on site | 2 mins |
| X | https://x.com/WillHillHelp – 8am – 11pm | 5 mins |
Languages supported: English and +15 others.
Help centre: Convenient and extensive, covering a wide range of topics.
Other resources they offer: Other than their help centre, we didn’t notice any other resources.
My rating of William Hill customer support
Having operated for over 10 years, William Hill has received positive recognition from industry reviewers and holds a UKGC licence, which mandates strict player protection and fairness standards. In this section of our review, I will assess whether it meets customer expectations.
| What we checked | Score | Why this score? |
| Opening an account | 2/2 | An easy process that requires players to verify their accounts. |
| Availability & response time | 2/2 | Offers 24/7 support. |
| Contact options | 1/2 | Live chat and X. |
| Clear contact options | 2/2 | A contact us and help button can be found in the footer of each page. |
| Help centre & self-service options | 2/2 | An extensive help centre that covers a range of different topics. |
| Solid customer support |
| Alongside being able to access 24/7 support through live chat, players at William Hill have the option to contact the customer support team through X. Overall, I rate William Hill 9/10. |
William Hill Casino’s popularity & user testimonials
I rate the popularity as 6/10, based on Trustpilot and app‑store reviews gathered May–July 2025. I weighted recent reviews (last 90 days) at 70% and older at 30%. Common negatives: account and bonus disputes; positives: customer support and mobile UX.
| Reviews are a mixed bag |
| Players can expect a variety of games and round-the-clock customer support. That said, William Hill could utilise platforms like Trustpilot to acknowledge customer concerns. With this in mind, I give them a score of 6/10. |
William Hill is the Ticket!
William Hill is a top choice for UK players seeking a casino with a wide range of options. The game selection is great, and the site is sleek. However, the promotions could use some improvement, as the offers are somewhat limited. That said, William Hill is UKGC-licensed and utilises SSL encryption, as well as a Safer Gambling hub with deposit limits, time-outs, and self-exclusion features.
Other casinos to play at if you like William Hill
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Frequently asked questions
Chloe brings together seriously in-depth research with a passion for slots to create accurate, engaging casino content. Her background in marketing and communications ensures trusted, player-focused insights.