Grosvenor Casino

Britain's biggest casino chain goes online!

Grosvenor Casino is one of the most famous casino chains in the UK, with 57 land-based locations all over the country. But what does it offer as an online casino? Let Casino Hawks give you the tour in the definitive Grosvenor Casino review!

Grosvenor Casino

Grosvenor Casino
95
95
Rating
Popularity
Terms
Usability
Customer Service
Live Chat Live Chat
Trustly Trustly
PayPal PayPal
Live Casino Live Casino
£30 Bonus Wagering 30x
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18+ | Play Responsibly | Begambleaware.org | New customers only. Min deposit £20 (exc PayPal). Max bonus £30, bonus amount non-withdrawable, playable on selected games only. 30X wagering for £30 bonus Expires within 30 days. Max win £2,000. T&Cs Apply. | Terms & conditions apply.
95
Rating
Popularity

Grosvenor Casino has come a long way since its establishment in 2007. It is an award-winning casino site with plenty of entertainment to offer.

95/100 Reviewed by Marco Attard

Grosvenor Casino's 5x wagering amount for the welcome casino bonus is quite impressive in comparison to competitor sites.

90/100 Reviewed by Marco Attard

Navigating Grosvenor Casino is quite easy. Everything is within reach and you won't have to look far for additional information.

93/100 Reviewed by Marco Attard

The customer service agents at Grosvenor Casino are extremely efficient and friendly. The customer support team can be contacted via Live chat or email.

95/100 Reviewed by Marco Attard

Summary

Grosvenor Casino is an award-winning UK casino site that offers both new and existing players an array of entertaining games and promotions. Read more about what makes the casino site so special to UK players in our review.
Over 500 games
Award-winning casino
Frequent promotions
Limited payment methods available

Details

Name
Grosvenor Casino
Launched
2022
Licenses
UKGC account number 57924
VIP program
No

Game offerings

Game types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Craps Craps
Slots Slots
Poker Poker
Game Shows Game Shows

Providers

Payment

Payment options

Apple Pay Apple Pay
Mastercard Debit Mastercard Debit
PaySafeCard PaySafeCard
Visa Debit Visa Debit

Deposit

Minimum deposit
£5

Withdrawal

Minimum withdrawal
£10

Customer Service

Telephone

Telephone support
Telephone number
0800 083 1990


Email

Email support
Email address

Live chat

Live chat support

Grosvenor Casino Review

Here at Casino Hawks we review casinos using a straightforward step-by-step process. This makes sure we cover all aspects of the sites, from licences and bonus offers to what to do should you bump into any problems. Check out the steps below and follow along!  

  1. Grosvenor Casino’s safety and licences
  2. The bonus offers 
  3. How to open a new account 
  4. The payment methods available
  5. The game selection
  6. How to withdraw your winnings
  7. What do you do if you run into issues
  8. The overall Grosvenor Casino play experience

Grosvenor Casino Licencing, Safety, and Trustworthiness

Grosvenor Casino licensing, safety and trustworthiness

The first – and definitely – most important thing to check before committing to join any online casino is whether it is properly licenced. Being established back in 2007, Grosvenor Casino certainly has that, being properly licenced by the UK Gambling Commission. It also holds a Government of Gibraltar licence, allowing it to cater to customers outside the UK. 

Grosvenor Casino – Complete list of licences

  • UKGC account number 57924
  • Gibraltar Gambling Commission licence numbers RGL 133 and 134

What makes Grosvenor Casino safe

While the licence proves the legality of an online casino, the site still needs to show its commitment to customer safety. So, let’s check how Grosvenor Casino fares in this instance: 

  1. The use of trustworthy payment methods ensures the safety of your funds. 
  2. Grosvenor Casino promises to “take all reasonable technical and organisational precautions to prevent the loss or misuse of your personal information”.
  3. Being made by some of the best providers in the industry, all games on the site have been tested for fair RTP rates and use random number generators.

Grosvenor Casino awards and recognitions

Below are some of the awards that Grosvenor Casino has been awarded.

  • Team of the Year – Women in Gaming 2014
  • Inspiration of the Year – Women in Gaming 2014
  • Casino Operator of the Year – International Gaming Awards 2013
  • Team of the Year – Women in Gaming 2012
Play safely at Grosvenor Casino.
There is no need to worry about the security of your transactions or gameplay at Grosvenor Casino due to the processes the casino site goes through to keep you secure at all times.

Welcome offers and Promos – Grab a Bonus at Grosvenor Casino.

Bonuses are a great way for casinos to attract new customers, who can check out the site through bonus funds and spins! What can players expect to get from Grosvenor Casino, you might ask? Let’s find out! 

Grosvenor Casino new player bonus

Grosvenor Casino welcome offer

Join Grosvenor Casino using our link above, make a £20 deposit, and you will play with £50! This is because your first deposit will award you with £30 in bonus funds. These funds can be enjoyed on slots, live casino titles and table games available at the casino.

The £30 bonus has a 30x wagering requirement, while the maximum winnings amount that can be converted to cash clocks at £2,000.

Grosvenor Casino free spins offer

You can potentially get free spins – as well as other prizes – on a potentially daily basis at Grosvenor Casino through the Heads or Tails game. Once a day you can flip a coin and guess whether it will fall on heads or tails. If you guess right, you win! Your prize can consist of anything from free spins to bonus funds, free bets or a weekly poker freeroll ticket. 

The prizes are selected at random, and must be accepted by clicking “ACCEPT” on the popup message that should show up if you win the coin toss game. 

Grosvenor Casino no deposit bonus

Grosvenor Casino is currently not offering any no deposit bonuses

Grosvenor Casino cashback bonus

Grosvenor Casino runs regular cashback offers for live casino players. For instance, during December 2023 players could get a 15% cashback on their losses every Friday by playing select Evolution Live titles. The cashback value ranges from £5 up to a maximum of £1,000, and the games must be played between Friday and Thursday of the following week. 

Grosvenor Casino promotions and tournaments

Tournament fans should find plenty to enjoy at Grosvenor Casino. For instance, at the time of writing one can participate in the Super Drops Multiplier tournaments. Organised in collaboration with Pragmatic Play, these tournaments will have you spin for your share of a £10,000 weekly prize pool. Make sure to check the casino’s Promos page to find out what tournaments are running at the moment! 

Grosvenor Casino VIP program

Grosvenor Casino rewards

While Grosvenor Casino does not have a VIP program, players can still get rewards through the Road to Rewards program. This scheme combines both online and land-based experiences, since you need to visit any Grosvenor Casino location as well as play on the site in order to qualify. This way you can get your hands on monthly prizes and deposit bonuses. Note that you need to be invited by the casino to join the Road to Rewards scheme in order to start taking advantage of these benefits.  

Plenty of goodies with Grosvenor Casino!
There is an excellent number of promotions available at Grosvenor Casino and this is something we appreciate about the casino site.

How to register a new account with Grosvenor Casino

Setting up a player account at Grosvenor Casino won’t take a lot of your energy to complete. Simply follow the steps below and get started on your player journey.

Grosvenor Casino registration
  1. Fill in your email address on the first page.
  2. Create a username and password, select your title, and fill in your first name and surname, your date of birth, phone number, country, and address on the second page.
  3. Select your preferred contact method, set a deposit limit, and click register.

Documents and information you need to share with Grosvenor Casino to open an account

Like all other UK casinos, Grosvenor Casinos is required to verify your identity before you start playing. This is in order to confirm that you are over 18 years of age. In addition, it might also be required to verify the source of your funds. In order to do this, you will need to forward scans or photos of specific documents to the casino. This is what you can forward for the verification process:

  1. Your birth certificate or driving license to prove your identity
  2. Card statements and utility bill not older than 3 months as proof of residency 
  3. 3 months of payslips and bank statements as proof of funds

You can upload your documents by using the portal found in the Grosvenor Casino site. 

Speedy account registration at Grosvenor Casino
We are happy with how quick and easy it is to set up a player account at Grosvenor Casino. That said, verification can take up to 72 hours so keep that in mind. 

Grosvenor Casino Payment Methods

Listed below are all the payment methods that you’ll find at Grosvenor Casino at the moment.

Payment MethodMin DepositMax WithdrawalAverage Deposit TimeAverage Withdrawal Time
Visa debit£5Instant1-3 working days
Mastercard debit£5Instant1-3 working days
PayPal£10Instant1-3 working days
Paysafecard£5n/aInstantn/a
Apple Pay£5Instant1-3 working days
A limited selection of payment methods
We aren’t very impressed with the payment method selection available at Grosvenor Casino. Nevertheless, where the casino site lacks payment methods, it makes up for in other areas.

Games You Can Play at Grosvenor Casino

It goes without saying that an online casino is nothing without the games. Good thing Grosvenor Casino has plenty of these, so let’s take a look at just some of what it has to offer. 

Exclusive games and branded tables

Grosvenor Casino has not one, but two sections dedicated to exclusive games. There are Grosvenor-branded live casino tables, which makes sense considering the site’s land-based origins. Then there are the exclusive slots, which include Grosvenor Megaways and the recently launched Mega Moolah Megaways. 

Recommended slots you can play at Grosvenor Casino

Grosvenor Casino slots

You get to play over 500 games at Grosvenor Casino. Choose between numerous high-quality slots, including a wide range of Megaways slots.

Included in the mix of the slots you can expect to find at Grosvenor Casino are the following slots and so many more:

Exquisite live dealer table available in Grosvenor Casino

Grosvenor Casino live casino

In addition to Grosvenor offering players the opportunity to play a couple of its exclusive Live casino games, you’ll find several popular Live casino titles, including variants in the following Live casino game categories:

If you’re particularly interested in game shows, a few of these are also available on the site. Revel in rewarding gameplay sessions in games like Crazy Time, Deal or No Deal, Gonzo’s Treasure Hunt, Monopoly Live, and many more.

Game Providers

The game providers behind the slots available at Grosvenor Casino are the following:

A fun mix of entertaining games!
Whether you’re a slot lover, or you like to relax with a game of Blackjack, you’ll most likely find several different games that you’ll come to appreciate in Grosvenor Casino’s game lobby.

Time to collect your winnings? Here’s how to withdraw your money from Grosvenor Casino

If you wish to make a withdrawal request, you must first be logged into your player account. Then, follow the below steps to complete your request.

Step by Step guide on how to withdraw from Grosvenor Casino

When it’s time to withdraw your winnings, all you have to do is follow the following steps:

  • Make sure you are logged into your account.
  • Click on the available balance.
  • Select the preferred payment method
  • Follow the on-screen instructions

Other important information to know when withdrawing 

It may take between 24 to 72 hours to receive your funds, depending on what payment method you use during your withdrawal request.

You don’t need to worry about withdrawal fees at Grosvenor Casino
Grosvenor Casino doesn’t charge withdrawal fees, so you can look forward to seamless transactions on the casino site.

Grosvenor Casino’s customer support

Sometimes you need to contact the casino with issues that might pop up. In such cases you can contact Grosvenor Casino via either live chat, telephone, or email. Live chat is available 24/7, while the support phone line is available 7 days a week from 8am to 8pm. 

Contact:Average Answer Time
email[email protected]24-48 hours
phone0800 083 1990
2-3 minutes
live chatAvailable from site 24/71-2 minutes
Twitter 
Facebook 

One thing Grosvenor Casino does lack is a proper FAQ section. While customer support is helpful whichever way you contact it, sometimes we would simply like to solve more minor issues ourselves, without the hassle of contacting a support agent. 

Help is at hand at Grosvenor Casino
We are pleased that telephone support is available at Grosvenor Casino together with the more popular live chat and email options. Still, we would have liked the addition of an FAQ section. 

The overall play experience in Grosvenor Casino

The first thing you’ll notice when visiting Grosvenor Casino is the site design, which is clad in a striking shade of navy blue. The top menu takes you to the main sections of the casino, while scrolling down shows exclusive, new, and recommended games, among others. It all makes for an effective casino site that takes you straight to the action! 

Grosvenor Casino mobile experience

Grosvenor Casino caters for fans of both mobile casino and casino apps. The site is fully optimised for viewing on smartphones, with HTML5 technology ensuring the games runs as well on your mobile device as it would on your desktop PC or laptop. In addition, there are Grosvenor Casino apps you can download from the iOS or Android app stores. There are five of these apps, namely Casino, Live Casino, Online Poker, Live Poker, and Sport.  

Excellence wherever you play
Whichever your choice of device, Grosvenor Casino ensures a great online casino experience, so top marks there. 

Responsible Gaming

Grosvenor has dedicated an entire site to tackle the topic of Responsible Gambling called Keep it Fun. Here you’ll find helpful resources for keeping things fun and healthy while playing games on the casino site.

Via the “Ways to Help” tab, the casino site provides players with plenty of tips on how to manage their time at the casino site responsibly by using tools to set healthy deposit limits and self-exclude, for example.

Grosvenor Casino goes out of its way to help players gamble responsibly
The fact that Grosvenor Casino has an entire site dedicated to helping players play responsibly makes the casino site stand out from a lot of its competitors.

A land-based success reaches online casino!

Dive into a world filled with fun and rewards at Grosvenor Casino. With over 500 games to offer, including plenty of different promotions, the casino site gives you around-the-clock entertainment! It’s been around since 2007, so it’s safe to say that Grosvenor Casino has truly made the leap to online gambling, and remains an outright success.

Other casinos to play at if you like Grosvenor Casino

Frequently asked questions

There are over 500 games available at Grosvenor Casino, from slots to Live casino games.
From the games available at Grosvenor, you can play Roulette, Baccarat, Craps, Blackjack, and Poker.
Yes, Grosvenor Casino offers new players 50 bonus spins when they make a minimum deposit of £10.
The minimum amount you can deposit at Grosvenor Casino is £5, while the minimum you can withdraw is £10.
No. Unfortunately, once a withdrawal has been submitted to the Grosvenor Casino cashier system it cannot be cancelled. This is the case with all licenced UK bookmakers.
Yes. All you need to do is enter your profile page, then click "Cashier" and then "Transaction History." This will show all your deposits and withdrawals, as well as the time frame and details of each.
Author
Casino Analyst
With over five years of experience in casino writing and slots research within the UK market, Marco explores online casinos looking for innovative games. He strives to offer valuable insights and guiding players find the best casino experience.
Grosvenor Casino
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