UK players are surely familiar with the LeoVegas brand, one of the most successful casinos in Europe. Well, the people behind its making have just launched a new platform: 21.co.uk, named after the year of its inception.
In this 21.co.uk review, we go over everything this platform has to offer, so keep reading to learn if it keeps up with the original LeoVegas Casino!
What is 21.co.uk offering?
|Licence||✓||UK Gambling Commission|
|Bonuses||✓||No deposit bonus, live casino bonus, no wager free spins|
|Payment Methods||3||VISA Debit, Debit Mastercard, PayPal,|
|Casino Games||7||Slots, Jackpot Games, Roulette, Blackjack, Live Casino, Live Game Shows|
|Providers||29||IGT, NetEnt, Play ‘n’ Go, Novomatic, Evolution Gaming, SG Games, Red Tiger, Realistic, Blueprint Gaming, Yggdrasil, iSoftBet, NYX, OpenBet, Big Time Gaming, Microgaming, Barcrest, Eyecon, Bally, Thunderkick, WMS, Ainsworth, Core Gaming, Games Ware House, ELK Studios, Inspired, Lightning Box Games, NextGen Gaming, Pragmatic Play, Authentic Gaming.|
|Mobile App||✓||Compatible with iOS and Android|
|VIP Program||✗||No VIP scheme yet|
|Customer Support||✓||Email, Live chat, FAQs|
21.co.uk licensing, safety and trustworthiness
Since 21.co.uk is aimed at UK players, the casino has a license from the UK Gambling Commission.
Apart from the license, the casino has everything in place to guarantee the safety of its players. For starters, any funds you deposit with the casino will be kept in segregated accounts, separate from the company’s funds, to guarantee withdawals and winnings.
Furthermore, the casino uses the latest SSL encryption technology to keep your personal data safe, as well as, your banking details.
All the games you’ll find at the casino are powered by an RNG computer which guarantees a random result at every spin or round. Live tables are streamed live and in HD, the multiple cameras capturing all the action in minute detail for you to view while seated at the game.
Everything points to a safe experience
We like what we see when it comes to security. The UKGC is one of the strictest in the world and the casino has all mechanics in place to protect your sensitive data and funds from anyone with bad intentions.
Furthermore, you don’t need to worry that the games are rigged. All providers are licensed in the UK and are frequently audited by third parties for guaranteed fairness.
How I tested 21.co.uk
When we test a new casino, we always go through a number of steps to make sure we are evaluating everything that is important to players in a casino. Below, we’ve included all the things we look at:
- Bonus and promotions – promotions are a great way to boost our bankroll, however, tough terms and conditions, particularly high wagering requirements, may detract from the value of a bonus.
- Registration – When you choose to play, you want to do it right away, thus registration should collect the bare minimum of information and be as quick as possible.
- Deposit methods – With so many payment options available these days, it won’t do to have only a few. Players want the convenience of e-wallets, electronic transfers and even cryptocurrencies.
- Games selection – The game selection must cater to our ever mood and variety must be at its heart.
- Play experience – We expect the site to be easy to navigate, games to load quickly and a mobile version of the site or mobile app.
- Withdrawals – No one likes to wait unnecessarily to receive their wins. The process should be quick and hassle-free.
- Customer support – Since you can play at an online casino around the clock, it is ideal for customer care to be available around the clock, with multiple channels of communication.
Welcome Offers and Promos – Grab a Bonus at 21.co.uk
At 12.co.uk, you can forget about a traditional welcome bonus. Here there are no 100% deposit match, instead the casino has a small no deposit bonus for you.
This consists of £10 in bonus funds upon registration. As we have already mentioned, you don’t need to deposit to claim this promotion.
Just create an account and opt-in for the promotion during registration.
The offer comes with some terms and conditions, which we’ve listed down below for you:
Terms & Conditions – New players ages 18+ only. No deposit required. £10 paid in bonus funds. 3 days to claim after registration. Bonus expires after 7 days. Wagering requirements of x50 apply. Wins/withdrawals capped at £50 from the bonus. Only bonus stakes qualify & wagering contributions vary. Full T&C apply.
Promotions and tournaments
Apart from the welcome bonus, the casino runs a couple of other promotions both for new and existing players.
If you are new to 21.co.uk, you can opt between the no deposit bonus and a live casino bonus that is allocated over 2 deposits. This consists of £100 in bonuses allocated by the casino over your first 2 deposits. Since this is a live casino bonus, it can only be redeemed on live casino games.
T&C apply – Available to new players aged 18+ only. Must place 2 deposits. 7 days to claim the promotion after registration. Opt-in from my promotions required. Each comes with 7 days wagering requirements. You must deposit £10, £25 and £50 for eligibility. Wagering requirements of x75 apply. Only cash bets on live games contribute towards the clearing of the wagering terms.
While there are no recurrent promotions for existing players, a couple of banners on their promotions page hint that the casino sends personalized offers to customers or releases limited-time offers, especially free spins.
The latter are one of their most coveted offers, since free spins come with no wagering attached.
As far as we could tell, the casino does not run any tournaments, however, it runs another interesting activity. Every night, the casino streams live on channel 5 of your TV a live casino show, where you can participate on their Live Blaze Roulette table. The show is aired between 01:00 am – 03:00 am.
We could not locate a loyalty scheme, but this is understandable since 21.co.uk is a brand new site. Many online casinos prefer to build a client base before launching any kind of VIP program.
An unusual set of promotions…
21.co.uk certainly puts itself apart from the competition!
The welcome bonus is quite small, but the no deposit bonus will be welcomed by most players. The wagering requirements attached are another story altogether.
At x50 for the no deposit welcome bonus and x75 for the live casino bonus, they are considered higher than the norm and will discourage some players from making use of the promotion.
Register a new account with 21.co.uk
To register for an account click the blue button at the top right and the registration form will open up.
The first thing you’ll see is a notice that tells you to fill in your details according to your I.D Card, otherwise, if electronic verification is not possible, the casino will require documentation for manual verification.
You don’t need to supply a lot of information about yourself, just your:
- Name and surname
- Mobile number
- Date of birth
- Country and address
- User name and password
Once you’re done you can choose to opt-in for promotions or be excluded, and you need to tick one last box to verify that you are over 18 years of age.
It’s fairly easy to open an account on 21.co.uk
It does not take too long to open a casino account with 21.co.uk. The process is quite straightforward and you only need to submit basic information about yourself.
We have no complaints here! 21.co.uk has done a great job of designing a registration form that collects all relevant information without the players wasting precious time they could otherwise spend playing.
21.co.uk Payment methods
|Payment Method||Type||Average Deposit Time||Average Withdrawal Time|
|Credit / Debit Card||10 Minutes||2 – 5 Days|
|Mastercard||Credit / Debit Card||10 Minutes||2 – 5 Days|
|PayPal||E-wallet||10 minutes||2 – 5 Days|
The payment methods are enough for a new player
The selection of payment methods might come as a disappointment to some, especially since these days you’ll find many e-wallets and other options for electronic transfers.
On the other hand, Visa, Mastercard and PayPal are used by most people in the UK, even though they are not the fastest.
Games you can play at 21.co.uk
At 21.co.uk, you’ll find hundreds of games by some of the most popular game developers in the industry. The choice spans online slots, virtual table games, jackpot games and live casino tables.
Branded titles – 21.co.uk does not seem to feature any branded tables yet, but as we’ve already pointed out, this is a new casino with plenty of space for improvements or additions in the future.
Online slots – The games lobby is filled up mostly with online slots. You’ll find anything from classic slots, elaborate video slots, Megaways slots and high street slots.
The selection features some popular titles, such as Bonanza Megaways, Fishin’ Frenzy, Eye of Horus, Cleopatra and more.
Although you’ll find jackpot games under another tab, these consist mainly of online slots. Some titles players favour are The Goonies, Deal or No Deal Megaways, Tiki Treasures Megaways and many more.
Table games – The virtual table games selection is not as expansive as one might expect. There are only a handful of titles to choose from and these mainly consist of Roulette and Blackjack.
Live casino games – The live casino lobby offers more options. Here you’ll find a combination of Live Roulette, Live Blackjack, Live Baccarat and Live Poker. The variety of tables caters to all kinds of players, whether they are on a budget or prefer to bet higher amounts.
Some titles which are known to be favourites amongst players are Lightning Roulette, Blaze Roulette, Live Auto Roulette, Free Bet Blackjack, Power Blackjack, Infinite Blackjack, Lightning Baccarat, Dragon Tiger, Live Three Card Poker, Lightning Dice, Live Craps and many more.
Game shows – If you are into live game shows you’ll find a choice of Crazy Time, Monopoly Live, Deal or No Deal, Dream Catcher and Live Mega Ball.
The game selection is powered by some of the top names in the industry: Microgaming, NetEnt, Bally, Thunderkick, Red Tiger, Big Time Gaming and many more. (The table at the beginning of this article, lists all of the providers you’ll find at this casino.)
The live casino is provided by Evolution Gaming, Pragmatic Play and Authentic Gaming, making it one of the most versatile in the industry.
A fantastic games collection with plenty of versatility
The games collection is fantastic! Not only it is supplied by some of the best names in the industry, but it features everything you might be in the mood for.
Our only complaint is about the rather poor RNG table game selection, which only features a couple of Roulette and Blackjack titles.
Time to collect your winnings? Here’s what you need to know
So you’ve just concluded a gaming session and you’d like to cash any winnings that you’ve made. Withdrawing is not a difficult process at all.
Log into your account. Visit the cashier section from your profile and click ‘withdraw’.
Choose your banking solution (this must be the same one used for deposits), input the amount and click ‘request’.
If you wish to withdraw less than £10, the casino advises to contact customer support via live chat before submitting the request.
The casino takes 24 hours to process your withdrawal, during which it will appear as ‘pending’.
For your bank to process the funds, it might take between 2 to 5 days.
Very straightforward process with minimum waiting time
On the site you’ll find plenty of information about withdrawals in the FAQ section.
It is actually refreshing to find a casino that does not take longer than 24 hours to process your withdrawals.
The only downside is that the payment options available tend to take between 2 to 5 working days to process your funds. Other payment methods, especially e-wallets tend to be faster.
|Contact:||Average Answer Time|
|Available 24/7 on their website||5-10min|
21.co.uk has an entire help centre dedicated to helping players find answers to common questions.
Furthermore, the centre is equipped with a live chat and in site email function. There is no phone number, but service is available 24/7.
A help centre but no phone service
The help centre is a great place to obtain all kinds of information. The FAQ section covers the most important topics.
It is a pity that phone service is not included as some players might feel more comfortable dealing with problems over the phone.
21.co.uk has an extensive Responsible Gambling problem called ‘Safer Gambling’.
The first thing the page mentions is the casino’s commitment to its players.
Next comes a list of support agencies, such as BeGambleAware, Gambling Therapy, LeoCare and Gambler Annonymous.
LeoCare is an initiative launched by the LeoVegas Group to help customers who have developed an addiction.
The page comes with a self-assessment questionnaire, plenty of advice, and limit tools to help you stay in control.
The final section of the page is all about reducing advertisements on social media and protecting minors who might come in contact with gambling.
An excellent Responsible Gambling program
21.co.uk shows that it takes gambling addiction and its pitfalls seriously by adopting a program that covers every angle.
As a player, finding help is not the only thing on the table! These are several tools you can use to limit your gambling and keep it under control.
Awards and Recognitions
Since 21.co.uk is a new casino, it has not earned any awards yet. But since it belongs to the award-winning LeoVegas Group, we have no doubt it will soon be earning recognition soon.
21.co.uk – What we think!
21.co.uk shows all the tell tale marks of a brand designed to be successful. And we expect nothing less from the LeoVegas Group!
We were pleased to see that this casino stands on its own, with its own theme and character.
It is its very own online casino, with a fantastic games collection, fast registration, professional customer support, speedy withdrawal process and much more.
But there are somethings we hope the casino could work on in the future. These are mainly the high wagering requirements, the lack of a VIP scheme and the few payment solutions available.
All in all, 21.co.uk is a promising online casino and we’ve enjoyed tremendously our experience on their platform. You can visit the casino by clicking on any of the links on this page or by clicking here!