PlayGrand Review
So, what are the steps we follow in our thorough process of how we rate casinos? We use a 6-part process which puts every section of the site under scrutiny. Nothing escapes our beady eyes. Check out the steps we took for PlayGrand:
- We reviewed the licensing, safety and trustworthiness
- We analysed the promotions and bonus terms
- We checked the payment methods and processes
- We examined the game’s selection and site usability
- We tested the support channels
- We judged the overall popularity and checked out real player testimonials
PlayGrand Casino licensing, safety and trustworthiness
For all of you hawksters in the UK it’s imperative that any casino we recommend is licensed by the UKGC. Sometimes you’ll see sites that have several gambling licenses from the likes of the MGA or the Gambling Regulatory Authority of Ireland. This adds further credibility to the operator, but the UKGC is the most important one to look for.
PlayGrand Casino – Complete list of licences
PlayGrand Casino holds a full license from the UKGC under account number 52894 as well as another from the MGA under licence number MGA/M2C/370/2017.
Responsible gambling in PlayGrand Casino
PlayGrand does a decent job when it comes to responsible gambling. You can set several limits on your account to control your deposits, wagers etc. You’ll also find lots of tips as well as links and UK phone numbers to support organisations.
| ⚠️ADDICTION RISK ⚠️ |
| Becoming addicted to gambling can create serious issues for you. Keep an eye on telltale signs such as chasing your losses or borrowing money to gamble. If things feel like they are getting out of control, then get help immediately. There are plenty of organisations in the UK that offer free support such as GamCare and Gordon Moody. |
Our trust & safety rating of PlayGrand Casino
Let’s kick things off with the most important stuff and see how this pillar performed under our rigorous testing.
| What we checked | Score | Why this score? |
| Licences | 5/5 | Clean and valid UKGC. |
| Brand Credibility & Ownership Trust | 4/5 | Launched in 2023. The operator has 13+ years of experience though and manages 20+ other casino brands. |
| Security Measures & Data Protection | 5/5 | TLS v1.2 and 256- bit SSL encryption, 2FA enabled and eCOGRA audited. |
| Responsible Gambling Tools | 10/10 | Fantastic area of the site dedicated to RG with lots of tools and advice. |
| We had no doubts that PlayGrand would score well with this! |
White Hat sites are usually transparent with their policies and ultra-secure. We gave a 24 out of 25, making a super score of 96%. We deducted one point as PlayGrand is still quite new. |
Welcome offers and promos – grab a bonus at PlayGrand Casino UK
Ready to have a butchers at the bonuses you’ll be able to enjoy? Once you are ready to claim something, just head to the ‘Promotions’ menu and then click ‘Claim’. Easy as!
| ⚠️ BONUS RISK WARNING ⚠️ |
The welcome offer features a 100% bonus up to £100 and 30 free spins on Reactoonz (worth £0.10 each and valid for 10 days). You can claim this offer with a minimum deposit of £10, bonus funds require wagering 35x, and you have 30 days to complete this. What does this mean? Well, the offer requires you to wager £100 x 35= £3,500 on eligible slots before you can convert it to cash. Game contributions vary and the max bonus bet is £5. Based on average slot RTPs, players may experience losses while attempting to meet wagering requirements, though actual results can vary. |
PlayGrand Casino UK new player bonus
Join PlayGrand Casino and take advantage of a stacked welcome bonus, which includes 30 free spins on Book of Dead for joining and a bonus match of up to £100 + 30 spins on Reactoonz on your first deposit.
To claim this offer, follow the CasinoHawks link and make a first deposit of at least £10. Don’t forget to verify your account.
Note that the bonus funds and any winnings from the spins have a 35x wagering requirement. The funds must be used within 30 days, while the spins will expire within 10 days.
PlayGrand Casino’s free spins offer
Currently, the only free spins you can get from PlayGrand are those awarded with the welcome bonus. Read our roundup of the best free spins to discover free spin deals.
PlayGrand Casino cashback promotions
PlayGrand is not offering a cashback bonus at the moment.
PlayGrand Casino promotions and tournaments
Unfortunately, PlayGrand is not running any regular promotions or tournaments, at least for the time being.
Our Rating of PlayGrand Casino’s Bonus Terms & Promotions
Let’s dig deep and see what’s really going on in the bonus cupboard at PlayGrand.
| What we checked | Score | Why this score? |
| Bonus Terms and Conditions | 4/5 | Generally player-friendly though there is a max win cap on free spins but it’s a reasonable amount. |
| Wagering Requirements | 3/5 | These are 35x the bonus amount which as far as wagering requirements go, meets the industry standard. |
| Ongoing Promotions | 1/5 | Be sure to sign up to receive SMS and email deals as there is nothing else to claim. |
| PlayGrand has favourable and simple terms, but lacks regular bonuses. |
| For this we have awarded an 8 out of 15 which gives an average 53.33%. |
Payment methods & account fairness in PlayGrand Casino
You’ll find a decent selection of payment methods, including prepaid vouchers, eWallets and good ol’ fashioned bank transfers.
Bank Transfer
Maestro
Mastercard Debit
Neosurf
Neteller
PayPal
PaySafeCard
Skrill
Trustly
Visa Debit
| ⚠️FINANCIAL RISK WARNING ⚠️ |
| Always be sensible when gambling, as there’s a risk you could lose all of your money. Set strict limits before you begin and don’t forget that the casino has the advantage with the house edge. Gambling isn’t a way to make money and you should only ever bet with money you can afford to lose. |
Time to collect your winnings? Here’s How to withdraw your money from PlayGrand
You can withdraw your funds from PlayGrand at any time by entering your Account page and then clicking “Withdraw Now.” As to what to do next, follow our handy guide down below:
Step by Step guide on how to withdraw from PlayGrand
- Enter “Account”
- Click “Withdraw Now”
- Select your payment method
- Enter the amount you want to withdraw
- Confirm your password
- Click “Withdraw Now”
Other important information to know when withdrawing
You can withdraw from a minimum of 10 quid, however account inactive fees may apply if your account is dormant for more than 30 days. The withdrawal process takes up to 24 hours which is standard for a UKGC casino. Note that it can take up to 30 days to withdraw a jackpot amount of over £25,000. Also remember that further KYC (Know Your Customer) checks can occur at any time when withdrawing.
Documents and Information You’ll Need To Share With PlayGrand Casino To Open an Account
You may be asked for your verification documents at the point of withdrawal, or before. You can take pics of the following and securely upload them to your profile:
- Photo ID: Passport, ID card or driving license.
- Address proof: utility bill or bank statement.
- Payment proof: screenshot of the card or a bank statement.
Our Rating of PlayGrand Casinos’ Payments & Account Fairness
Here’s where we’ve trawled through the small print and put the processes to the test.
| What we checked | Score | Why this score? |
| Minimum Withdrawal and Deposit | 3/5 | £10 for each is average, but could be lower. |
| Accepted Payment Methods | 5/5 | Ample range of UK faves. |
| Account Rules and Player Rights | 1/5 | Generally fair but you will be charged an inactivity fee after 30 days and every month thereafter. |
| Withdrawal Speed and Processing Times | 4/5 | Sticks to the UKGC requirements of up to 24 hours. |
| PlayGrand plays fair with its selection of payment methods |
| It’s just a pity about those annoying inactivity fees. Our rating averaged out at 13/20, awarding 65%. |
Our Rating of PlayGrand Casino’s Games Library & Usability
The game selection is broadly divided between slots, live casino games, and table games, and you click through these from the top menu once you enter PlayGrand’s main Games page.
Blackjack
Baccarat
Roulette
Live Casino
Craps
Slots
Poker
Game Shows
NetEnt
Microgaming
Play’n GO
IGT
Quickspin
Elk Studios
Thunderkick
WMS Gaming
Fantasma
Big Time Gaming
Genesis
iSoftBet
Nolimit City
Greentube
Pragmatic Play
Red Tiger
Relax
Blueprint Gaming
Lucksome
Skywind Group
Inspired
Iron Dog Studio
Stakelogic
Snowborn
Hacksaw Gaming
Reel Kingdom
Wazdan
PearFiction Studios Exclusive games and branded tables
PlayGrand doesn’t have any exclusive games, at least at the time of writing.
Our favourite slots at PlayGrand Casino
In case you don’t know which slots to play, PlayGrand offers a selection of Top Games. These include classics such as Big Bass Bonanza, Book of Dead and Starburst, as well as recently released hits that include The Crypt, Big Bamboo, and Temple Tumble Megaways. You can also check the New Games section if you want to play the freshest games available.
Top 4 slots to play at PlayGrand
Live dealer tables available at PlayGrand Casino
The Live Casino section, predictably, holds the live casino games on offer. These are provided by Evolution and Pragmatic Play, and include live dealer versions of the familiar likes of Roulette, Blackjack, and Poker, as well as more exotic games such as Craps, Sic Bo, Dragon Tiger, and Fan Tan.
Game Shows you can play at PlayGrand Casino
The game shows hosted at PlayGrand are also found in the Live Casino section. The selection here is a bit small, but it does include our favourites, with Crazy Time, Monopoly Live, Deal Or No Deal Live, and Dream Catcher all making an appearance, among others.
Popular game providers at PlayGrand Casino
You can check all the developers with games available at PlayGrand by simply pressing “Providers” on the top menu. We have already mentioned Evolution and Pragmatic Play as the providers of the live casino game, but you’ll also note the famous likes of 1×2 Gaming, 4thePlayer, Big Time Gaming, Blueprint, Microgaming, and Nolimit City, among many others.
Mobile experience at PlayGrand Casino
Fans of mobile casinos can rest easy at PlayGrand – while the casino does not offer a mobile app, the site is fully optimised for smartphones and tablets. This is thanks to its being built using HTML5, a technology that allows the website to automatically adjust to your device, regardless of its being a smartphone, tablet, laptop, or desktop computer.
Our rating of PlayGrand Casino’s games library & usability
Let’s have a nose into the lobby and find out if there’s lots of choice and high quality. We’ve also tested mobile gaming and evaluated the site’s ease of use.
| What we checked | Score | Why this score? |
| Games Library and Navigation | 6/10 | 1,500+ with clever filtering and good organisation. |
| Software Providers and Game Integrity | 5/5 | Strong collection with 80+ top names and eCOGRA fair games certification. |
| Site Navigation & Design | 2.5/2.5 | Dark theme but lacking any real identity. Simple menus and links. |
| Mobile Experience | 2.5/2.5 | No mobile app but the site worked well for us with a range of mobile browsers and devices. |
| PlayGrand offers a catalogue packed with variety |
| There’s stuff to suit all wallet sizes and skills and the entire collection is available on mobile, we’ve scored it up as 16/20 which is a wholesome 80%. |
PlayGrand Casino’s customer support
PlayGrand offers customer support through two ways: email and live chat. Actually finding how to contact customer support in the first place is a bit confusing, since you need to click the “Live Chat” link found at the bottom of the home page, but once you do get in touch the overall experience is friendly and helpful. Here’s what we checked:
Our Rating of PlayGrand Casino’s Customer Support
- Languages: English only.
- Help centre: Yes, click on ‘Live Chat’ then ‘Help Centre’ to reveal a separate site filled with FAQs.
- Other resources: Short guides on how bonuses and wagering work, but that’s all.
| PlayGrand offers tip-top support |
| We’ve given a 10 out of 10, it’s easy to see that the operator cares about helping players. This equates to a 100% – bravo! |
PlayGrand Casino’s Popularity & User Testimonials
PlayGrand is gaining popularity with UK players but things are still quite fresh for the site. As such, there are a mixture of reviews from users on Reddit. We found the usual complaints surrounding KYC and the lack of wins. Though some players left glowing testimonials toasting the games, support and the quick withdrawal process.
| PlayGrand is a safe and entertaining choice brought to you by a reputable operator |
For this section we are doling out a 5 out of 10. The site is still so new and has yet to make its mark on the UK gambling community. This still gives a solid 50% which is not to be scoffed at. Overall you’ll have fun here, in a regulated and secure environment, just don’t have high hopes for loads of bonuses. |
A Truly Grand Place to Play?
The most striking thing about PlayGrand remains the site design. Clad in stark black with white text, it immediately makes an impression – even if the white text on black might be a bit hard to read for some. The top menu lets you check the game selection and any available promotions, as well as your account and messages, making for an immaculate experience overall.
All in all, PlayGrand does many things right, starting from the design and going to the selection of games on offer. Unfortunately, the promotions are a bit lacking at the moment, but once the bonuses kick in, we’re sure this will be one casino site that will continue to provide a grand experience.
Other casinos to play at if you like PlayGrand Casino
Check out more of our expertly rated casino reviews here for similar casino experiences:
Frequently asked questions
Nicola is a seasoned iGaming content writer with nearly 9 years in the online gambling industry. Starting at LeoVegas in 2016, she moved from Customer Support to Senior Quality Assurance before honing her craft as a Copywriter. Since 2020, Nicola has built a reputation as a trusted expert writer, producing honest, engaging casino reviews and content for top brands like Betsson, Mr Green, Ladbrokes, AskGamblers and more. She specialises in slots, bonuses, live casino games and responsible gambling topics, always putting players first.