Here at Casino Hawks we follow a step-by-step process to review casinos. This makes sure we cover all aspects of the sites, from licences and bonus offers to how you withdraw any winnings at the end of the day. This is what these steps involve:
- We reviewed PlayGrand’s safety and licences
- We analyse PlayGrand’s bonus offers
- We checked how easy is to open a new account in PlayGrand
- We tested PlayGrand’s payment methods
- We checked the Cryptocurrencies available at PlayGrand
- We analysed PlayGrand’s game selection
- We tested how withdrawing works at PlayGrand
- What do you do if you run into issues?
- We judge the overall play experience
PlayGrand licensing, safety and trustworthiness
The first – and arguably most important – thing one has to check at any casino is whether it holds the proper licence. After all, this is what determines whether it is legal to play at this site! PlayGrand is covered in this aspect, since it is licenced by the UK Gambling Commission (UKGC), which is required if a site is to operate in the UK. In addition, it holds a licence by the Malta Gaming Authority (MGA).
PlayGrand – Complete list of Licences
What makes PlayGrand safe
While the UKGC covers a lot of what makes a casino safe, a site still needs to prove that it holds customer safety at heart. So let’s check how PlayGrand does in this particular regard:
- Safety of funds is covered by the use of reputable payment providers, which include the famous likes of Visa, MasterCard and Skrill.
- The games found at the casino are fair, since these come from well-known developers that are also licenced by the UKGC.
PlayGrand Awards and Recognitions
PlayGrand is still to receive any awards.
|Peace of Mind is priority at PlayGrand|
|PlayGrand does all it can to ensure players feel safe, thanks to its use of licenced game developers and reliable payment methods, meaning you can rest easy and have a fun time.|
Welcome offers and Promos – Grab a Bonus at PlayGrand
One of the main draws of playing at a new casino is the bonuses on offer! You can check all bonuses PlayGrand has to offer by clicking the “Promotions” tab at the very top of the site, or simply following this section of our review.
PlayGrand New Player Bonus
PlayGrand sets to start new players right with its welcome bonus – a 100% first deposit bonus that can reach up to £100 and 30 spins on the colourful slot Reactoonz! To claim this offer you need to make a first deposit of at least £10, as well as verify your account.
Note that the bonus funds and any winnings from the spins have a wagering requirement of 35x. The funds need to be used within 30 days, while the spins will expire within 10 days.
PlayGrand Free Spins Offer
Currently the only free spins you can get from PlayGrand are those awarded with the welcome bonus.
PlayGrand No Deposit Bonus
We couldn’t find a no deposit bonus at PlayGrand.
PlayGrand Cashback Bonus
PlayGrand is not offering a cashback bonus at the moment.
PlayGrand Promotions and Tournaments
Unfortunately, PlayGrand is not running any regular promotions or tournaments, at least for the time being.
PlayGrand VIP program
PlayGrand does not have a VIP program in place.
|PlayGrand’s selection of promotions appears to be limited to just the Welcome Bonus, which does give you a good chunk of bonus cash and spins. That said, do keep an eye on your inbox, since the casino might forward bonus offers directly to regular customers.|
How to register a new account with PlayGrand
Registering a new account with PlayGrand is a straightforward three-step process. First, enter your desired username, email address, and password, then enter your home address and finally your phone number. Make sure to opt-in to the welcome offer and confirm your are over 18 years of age! You can also opt into receiving news about bonuses and promotions via both email and SMS.
Documents and information you need to share with PlayGrand to open an account
Like other UK casinos, PlayGrand requires customers to verify their identity before they can start playing. This is due to UKGC regulations. In the case of PlayGrand, the casino requires proof of both your identity and your address. To do so you need to forward a photo or scan any of the following documents:
- Proof of ID – driver’s licence, passport, or ID card
- Proof of address – recent utility bill or bank statement
You can forward your documents by clicking the “KYC Procedure” button found in y our account page.
|Creating a new account with PlayGrand is a fast affair that involves exactly three steps. Following that you need to verify your account, which can be done directly through your Account page.|
|Creating a new account with PlayGrand is a fast affair that involves exactly three steps. Following that you need to verify your account, something that can easily be done directly through your Account page.|
PlayGrand Payment methods
Like any online casino worth playing at, PlayGrand offers a variety of payment methods through which to make your deposits and withdrawals. You can find the list of these below:
|Payment Method||Min Deposit||Max Withdrawal||Average Deposit Time||Average Withdrawal Time|
|Visa Debit||£10||N/A||Instant||1-3 working days|
|MasterCard Debit||£10||N/A||Instant||1-3 working days|
|Maestro||£10||–||Instant||1-3 working days|
|Instant Bank Transfer||£10||N/A||Instant||2-5 working days|
|PayPal||£10||N/A||Instant||1-2 working days|
|Trustly||£10||N/A||Instant||1-2 working days|
|Neteller||£10||N/A||Instant||1-2 working days|
|Paysafecard||£10||–||Instant||1-2 working days|
|CashToCode||£10||–||Instant||1-2 working days|
|Neosurf||£10||N/A||Instant||1-2 working days|
|Skrill||£10||N/A||Instant||1-2 working days|
|A Grand Selection of Payment Methods!|
|PlayGrand offers a full range of payment methods, meaning you probably already use at least one of these. Of course, credit cards are not accepted since they have been banned from use in online casinos by the UKGC.|
Cryptocurrencies available at PlayGrand
PlayGrand does not accept cryptocurrencies, since these remain unavailable from British online casinos.
Games you can play at PlayGrand
There’s no point in an online casino if it doesn’t have any games on offer – so it’s a good thing that PlayGrand has plenty of these! The game selection is broadly divided between slots, live casino games, and table games, and you click through these from the top menu once you enter PlayGrand’s main Games page.
Exclusive Games and Branded Tables
PlayGrand doesn’t have any exclusive games, at least at the time of writing.
Recommended slots you can play at PlayGrand
In case you don’t know which slots to play, PlayGrand offers a selection of Top Games. These include classics such as Book of Dead, Big Bass Bonanza, and Starburst, as well as recently released hits that include The Crypt, Big Bamboo, and Temple Tumble Megaways. You can also check the New Games section if you want to play the freshest games available.
Exquisite live dealer table available in PlayGrand
The Live Casino section, predictably, holds the live casino games on offer. These are provided by Evolution and Pragmatic Play, and include live dealer versions of the familiar likes of Roulette, Blackjack, and Poker, as well as more exotic games such as Craps, Sic Bo, Dragon Tiger, and Fan Tan.
Game Shows you can play in PlayGrand
The game shows hosted at PlayGrand are also found in the Live Casino section. The selection here is a bit small, but it does include our favourites, with Crazy Time, Monopoly Live, Deal Or No Deal Live, and Dream Catcher all making an appearance, among others.
Popular Game Providers PlayGrand works with
You can check all the developers with games available at PlayGrand by simply pressing “Providers” on the top menu. We have already mentioned Evolution and Pragmatic Play as the providers of the live casino game, but you’ll also note the famous likes of 1×2 Gaming, 4thePlayer, Big Time Gaming, Blueprint, Microgaming, and Nolimit City, among many others.
|Slots to Suit All Tastes|
|PlayGrand appears to be a casino that’s focused on slots, judging by the number of games of this type it has on offer! The live casino and table games sections are definitely much smaller, but they hold more than a few gems so make sure to check them out as well.|
Time to collect your winnings? Here’s How to withdraw your money from PlayGrand
You can withdraw your funds from PlayGrand at any time by entering your Account page and then clicking “Withdraw Now.” As to what to do next, follow our handy guide down below:
Step by Step guide on how to withdraw from PlayGrand
- Enter “Account”
- Click “Withdraw Now”
- Select your payment method
- Enter the amount you want to withdraw
- Confirm your password
- Click “Withdraw Now”
Other important information to know when withdrawing
While PlayGrand does not have any limit on the amount you can withdraw, note that it can take up to 30 days to withdraw a jackpot amount of over £25,000. Also remember that KYC (Know Your Customer) checks can occur at any time when withdrawing.
|Easy Withdrawals with PlayGrand|
|The PlayGrand withdrawal process is painless and, best of all, you can check the status of any pending withdrawals (or your withdrawal history) straight from your Account page.|
PlayGrand’s Customer Support
PlayGrand offers customer support through two ways: email and live chat. Actually finding how to contact customer support in the first place is a bit confusing, since you need to click the “Live Chat” link found at the bottom of the home page, but once you do get in touch the overall experience is friendly and helpful.
|Contact:||Average Answer Time|
|[email protected]||Up to 24 hours|
|live chat||Via “Live Chat” link||1-3 minutes|
|[@handle of their twitter IN YOUR MARKET/-]||–|
While support is, as mentioned above, helpful, PlayGrand does not offer customers a way through which to help themselves, should they want to. That means no Help Centre or FAQ section for one to check in case they need a quick answer to a potentially generic query.
|Helpful Support, but is it Enough?|
|PlayGrand does offer live chat that is available 24/7, as well as email, but is that enough? The site lacks an FAQ section or Help Centre, which is a shame since something of this sort is always helpful for those who might not want to bother a customer support agent.|
The overall play experience in PlayGrand
The most striking thing about PlayGrand remains the site design. Clad in stark black with white text, it immediately makes an impression – even if the white text on black might be a bit hard to read for some. The top menu lets you check the game selection and any available promotions, as well as your account and messages, making for a very clean experience overall.
PlayGrand mobile experience
Fans of mobile casino can rest easy at PlayGrand – while the casino does not offer a mobile app, the site is fully optimised for smartphones and tablets. This is thanks to its being built using HTML5, a technology that allows the website to automatically adjust to your device, regardless of its being a smartphone, tablet, laptop, or desktop computer.
|A Truly Eye-Catching Website!|
|PlayGrand’s unique black-and-white web design remains as impressive as ever, and makes it very easy to go straight to the games. That said, the colour scheme does make reading the long Terms and Conditions text a bit difficult, so do be warned.|
Responsible Gambling in PlayGrand
You can find a link to PlayGrand’s Responsible Gambling page at the bottom of the homepage. This details the player protection tools the casino has available. These are Deposit Limits, Game Time Reminders, Time-Outs, and Self-Exclusion. One can also fully close their account for any reason by contacting customer support.
|A Safe Gameplay Experience|
|PlayGrand does all it can to provide a safe playing environment with its Responsible Gambling tools. It even has self-assessment tools and links to organisations such as BeGambleAware and Gamblers Anonymous.|
A Truly Grand Place to Play?
PlayGrand does many things right, starting from the web design and going to the selection of games on offer. The promotions on offer are, unfortunately, a bit lacking at the moment, but once the bonuses kick in we’re sure this will be one casino site that provides a grand experience!