PlayGrand Casino Review

PlayGrand Review

So, what are the steps we follow in our thorough process for rating casinos? At CasinoHawks, we employ a 6-part process that scrutinises every section of the site. Nothing escapes our eyes. Check out the steps we took for PlayGrand Casino:

1. We reviewed PlayGrand Casino’s licensing, safety and trustworthiness
2. We analysed bonus terms and promotions in PlayGrand Casino
3. We checked how smooth and reliable payment methods are in PlayGrand Casino
4. We analysed PlayGrand Casino’s game selection & usability
5. What do you do if you encounter issues while playing at PlayGrand?
6. We judge the popularity of the PlayGrand Casino & check user testimonials

PlayGrand Casino licensing, safety and trustworthiness

For all of you hawksters in the UK, it’s imperative that any casino we recommend is licensed by the UKGC. Sometimes you’ll see sites that have several gambling licenses from the likes of the MGA or the Gambling Regulatory Authority of Ireland. This adds further credibility to the operator, but the UKGC is the most important one to look for. PlayGrand is licensed by the UKGC under account number 52894. 

AGE RISK WARNING

Under the Gambling Act 2005, the UK Gambling Commission requires all players to be 18 or older. Gambling operators are legally obligated to verify a player’s age and must refuse service to anyone under the age of 18.

Safer gambling in PlayGrand Casino

PlayGrand does a decent job when it comes to safer gambling. You can set several limits on your account to control your deposits, wagers, etc. You’ll also find lots of tips, as well as links and UK phone numbers to support organisations.

ADDICTION RISK

Becoming addicted to gambling can create serious issues for you. Keep an eye on telltale signs such as chasing your losses or borrowing money to gamble. If things feel like they are getting out of control, then get help immediately. There are plenty of organisations in the UK that offer free support, such as GamCare and Gordon Moody.

My rating of PlayGrand Casino’s trust & safety

Let’s kick things off with the most important stuff and see how this pillar performed under our rigorous testing.

I had no doubts that PlayGrand would score well with this!

White Hat sites are typically transparent with their policies and highly secure. I’ve scored 24 out of 25, deducting one point as PlayGrand is still relatively new.

Bonus terms and promos at PlayGrand Casino

Ready to have a butchers at the bonuses you’ll be able to enjoy? Once you are ready to claim something, just head to the ‘Promotions’ menu and then click ‘Claim’. 

BONUS RISK WARNING

The welcome offer includes 100 wager-free spins on Book of Dead. A minimum deposit of £15 is required. Cash spins must be used within 10 days. Winnings from spins are credited as cash funds and capped at £100. Cash funds are immediately withdrawable. Please refer to the casino’s official terms for details on game contributions, maximum cash-out limits, and other restrictions. 

PlayGrand welcome bonus

Join PlayGrand Casino and take advantage of their welcome bonus, which includes 100 wager-free spins on Book of Dead on your first deposit of at least £15.

Note that winnings from spins are credited as cash funds and capped at £100. Free spins must be used within 10 days. Cash funds are immediately available for withdrawal, no wagering required.

PlayGrand Casino’s most popular offer

This would have to be the new player bonus, as the site was fairly bare when it comes to promotions. 

PlayGrand promotions and tournaments

Unfortunately, PlayGrand is not currently running any regular promotions or tournaments. Be sure to check this section on the PlayGrand site regularly.

My rating of PlayGrand Casino’s bonus terms & promotions

Let’s dig deep and see what’s really going on in the bonus cupboard at PlayGrand.

PlayGrand has favourable and simple terms, but lacks regular bonuses.

As the site lacks regular promotions such as no-deposit bonuses, cashback offers, and free spins for existing players, I award 8 out of 15. 

Payment methods & account fairness in PlayGrand Casino

You’ll find a decent selection of payment methods, including prepaid vouchers, eWallets and good ol’ fashioned bank transfers.

FINANCIAL RISK WARNING 

Always be sensible when gambling, as there’s a risk you could lose all of your money. Set strict limits before you begin, and don’t forget that the casino has the advantage with the house edge. Gambling isn’t a way to make money and you should only ever bet with money you can afford to lose.

Step by Step guide on how to withdraw from PlayGrand Casino

You can withdraw your funds from PlayGrand at any time by entering your Account page and then clicking “Withdraw Now.” As to what to do next, follow our handy guide below: 

1. Enter “Account” 
2. Click “Withdraw Now” 
3. Select your payment method
4. Enter the amount you want to withdraw
5. Confirm your password
6. Click “Withdraw Now” 

Other important information to know when withdrawing

Withdrawals have a minimum amount of £10. Inactivity fees apply if the account remains inactive for more than 30 days. Withdrawal processing may take around 24 hours, but withdrawals over £25,000 may take up to 30 days. Please review the casino’s official withdrawal policy for full details on limits, fees, and verification.  

Documents and information you need to share with PlayGrand Casino to open an account

You may be asked for your verification documents at the point of withdrawal, or before. You can take pics of the following and securely upload them to your profile:

1. Photo ID: Passport, ID card or driving license. 
2. Address proof: utility bill or bank statement.
3. Payment proof: screenshot of the card or a bank statement. 

My rating of PlayGrand Casino’s payments & account fairness

Here’s where I’ve thoroughly reviewed the fine print and put the processes to the test.

PlayGrand plays fair with its selection of payment methods

It’s just a pity about the inactivity fees. I rate this casino 13/20. 

PlayGrand Casino’s games library & usability

The game selection is broadly divided between slots, live casino games, and table games, and you click through these from the top menu once you enter PlayGrand’s main Games page. 

CASINO GAMES WARNING

Casino games are games of chance, meaning most players will lose over time. Always gamble safely and only with money you can afford to lose. Licensed games are tested for fairness and randomness. Different games may contribute differently to the wagering requirements. For support with gambling problems, visit GamCare at https://www.gamcare.org.uk. 

Recommended slots you can play at PlayGrand Casino

In case you don’t know which slots to play, PlayGrand offers a selection of Top Games. These include classics such as Big Bass Bonanza, Book of Dead, and Starburst, as well as recently released hits like The Crypt, Big Bamboo, and Temple Tumble Megaways. You can also check the New Games section if you want to play the freshest games available.

Live dealer table available in PlayGrand Casino

The live casino section, predictably, holds the live casino games on offer. These are provided by Evolution and Pragmatic Play, and include live dealer versions of familiar games such as roulette, Blackjack, and poker, as well as more exotic options like Craps, Sic Bo, Dragon Tiger, and Fan Tan.

Game Shows you can play in PlayGrand Casino

The game shows hosted at PlayGrand are also found in the Live Casino section. The selection here is a bit small, but it does include our favourites, with Crazy Time, Monopoly Live, Deal or No Deal Live, and Dream Catcher all making an appearance, among others. 

More games you can play at PlayGrand Casino

Alongside the games mentioned above, you can also find classic table games, Slingo, and Hi-Lo. 

Popular game providers at PlayGrand Casino

You can check all the developers with games available at PlayGrand by simply pressing “Providers” on the top menu. We have already mentioned Evolution and Pragmatic Play as the providers of the live casino game. Still, you’ll also note the famous likes of 1×2 Gaming, 4thePlayer, Big Time Gaming, Blueprint, Microgaming, and Nolimit City, among many others. 

Mobile experience at PlayGrand Casino

Fans of mobile casinos can rest easy at PlayGrand – while the casino does not offer a mobile app, the site is fully optimised for smartphones and tablets. This is thanks to its being built using HTML5. This technology allows the website to automatically adjust to your device, regardless of whether it’s a smartphone, tablet, laptop, or desktop computer. 

My rating of PlayGrand Casino’s games library & usability

Let’s take a look at the lobby and see if there are plenty of choices and high quality. We’ve also tested mobile gaming and evaluated the site’s ease of use.

PlayGrand offers a catalogue packed with variety

There’s stuff to suit all wallet sizes and skills and the entire collection is available on mobile. I’ve scored it up as 16/20.

PlayGrand Casino’s customer support

PlayGrand offers customer support through two ways: email and live chat. Actually, finding how to contact customer support can be a bit confusing, as you need to click the “Live Chat” link located at the bottom of the homepage. However, once you do get in touch, the overall experience is friendly and helpful. Here’s what we checked:

Languages: English only.

Help centre: Yes, click on ‘Live Chat’ then ‘Help Centre’ to reveal a separate site filled with FAQs.

Other resources: Short guides on how bonuses and wagering work, but that’s all.

My rating of PlayGrand Casino’s customer support

An area which can make or break your relationship with a casino. Shall we see how well PlayGrand scored?

PlayGrand offers tip-top support

I’ve given a 10 out of 10; it’s easy to see that the operator cares about helping players.

Popularity & user testimonials

PlayGrand is gaining popularity among UK players, but the site is still relatively new. User reviews on Reddit include mixed feedback, with some players expressing concerns about KYC processes and limited wins, while others praise the games, support, and withdrawal speed. As the site is new, user experiences may vary.  

PlayGrand is a safe and entertaining choice brought to you by a reputable operator

For this section, I rate PlayGrand a 5 out of 10. The site is still relatively new and has yet to establish its presence in the UK gambling community. Overall, you can enjoy popular games in a regulated and secure environment, just don’t have high hopes for loads of bonuses.

A truly grand place to play?

The most striking aspect of PlayGrand remains its site design. Clad in stark black with white text, it immediately makes an impression – even if the white text on black might be a bit hard to read for some. The top menu allows you to check the game selection and any available promotions, as well as your account and messages, providing an overall seamless experience.  

All in all, PlayGrand does many things right, starting from the design and going to the selection of games on offer. Unfortunately, the promotions are limited, but with future bonuses, this casino has the potential to improve.  

Other casinos to play at if you like PlayGrand Casino

Check out more of our expertly rated casino reviews here for similar casino experiences:

• Casumo UK review
• Mr Rex
• LeoVegas

Author

Nicola Wrebel

Casino Analyst

As a trusted expert writer with over nine years in the online gambling industry, Nicola produces honest and engaging casino reviews and content for UK players. She has experience working with operators and in editorial roles.