Ladbrokes Review
Think you know Ladbrokes? Think again! It’s now here with a full-on UK casino experience.Ladbrokes has been around for donkey's years, since 1886 to be precise - phew! It’s one of our most iconic British brands, which has moved with the times and is still going strong today. With 1,800+ games, LadBucks rewards, wager-free spins, quizzes and tournaments, there’s a lot for UK players to be excited about. Stick with me as I roll out all the pros and cons with my Ladbrokes review.
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Most popular slots at Ladbrokes Casino
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Ladbrokes Casino Review
How we rate casinos is a hot topic here at CasinoHawks. We always want to give you clear and honest facts to help you make a safe choice. This is why we use a 6-part testing process, which allows us to poke around in every section of a casino.
Here are the steps in action, for my Ladbrokes review:
- I reviewed the Ladbrokes licensing, safety and trustworthiness
- I analysed the bonus terms and promos at Ladbrokes
- I checked the payment methods at Ladbrokes for smoothness and reliability
- I analysed the Ladbrokes game selection and overall site usability
- I tested the Ladbrokes customer support
- I judged the popularity of Ladbrokes and checked real UK player testimonials
Ladbrokes Licensing, Safety and Trustworthiness
The first port of call for all of my reviews is the casino’s gambling licence. Scrolling to the bottom of the Ladbrokes site showed me a UKGC licence. I always like to check the status of this for myself though, on the UKGC registry. Here I found a license with the account number 54743 held by the operator, LC International Limited.
LC International Limited is part of the Entain Group, which in 2022 received regulatory action from the UKGC. This was linked to failures for Social Responsibility and Anti Money Laundering processes, and resulted in financial penalties.
| ⚠️AGE RISK WARNING: |
| 18+ only. The Gambling Act of 2005 determines the laws which govern both online and in-person gambling in the UK. Part of this Act relates to the protection of vulnerable people and children. It is illegal for minors to gamble in the UK, and the UKGC regulates all its licensed casinos to prevent this. Operators must verify all players’ ages and refuse service to anyone under 18. |
Responsible Gambling at Ladbrokes
Ladbrokes has an in-depth section on safer gambling. I found plenty of tools such as limits relating to loss, deposit, wager and session. You can implement reality checks, deposit curfews and play breaks. As well as time-outs, cool-offs, a self-exclusion and use a budget calculator.
I really like that Labdrokes mentions that its online and in-shop staff all undertake responsible gambling training. The online casino uses AI detection software to detect players who may need some support.
| ⚠️ ADDICTION RISK WARNING ⚠️ |
| Gambling can be an entertaining pastime but it’s important to keep in mind that it can lead to harm. If things don’t feel good, then it’s time to check in with how you are feeling. Some common signs to look out for can include chasing your losses, hiding your gambling and borrowing money to gamble. If you are struggling then please stop and reach out. There are lots of UK-based organisations that can offer you free support such as GamCare 0808 8020 133 or the Gordon Moody Association. |
My Rating of Ladbrokes Trust & Safety
Here we are at the first checkpoint of my Ladbrokes review. Ready to see how the casino fared?
| What I checked | Score | Why this score? |
| Licences | 3/5 | The site operates using a valid UKGC license, but I have removed 2 points due to the regulatory actions. |
| Brand Credibility & Ownership Trust | 5/5 | Ladbrokes online has been going for 20+ years and the brand has its origins in the UK since 1886. It is positioned within a wider, well-recognised group, Entain. |
| Security Measures & Data Protection | 4/5 | Ladbrokes displays a clear security policy which details 128-bit SSL encryption, an ISO27001:2013 certified platform and 2FA is enabled. There is a clear GDPR policy, and IBAS is used as an ADR. |
| Responsible Gambling Tools | 10/10 | Superb variation of tools for players. |
| Ladbrokes misses out on a couple of points but scores well in other key areas |
| The rating is 22/25. |
Ladbrokes Bonus Terms and Promos
There are so many casino bonuses available for UK players! But Ladbrokes has gone one step further to ensure plenty of deals for other types of games too. So you’ll find welcome offers and ongoing promos that cover bingo, live casino and poker!
| ⚠️BONUS RISK WARNING |
| To trigger the 100 free spins you must bet £10 on selected slots. Once you have done this, you will need to accept the 100 free spins within 48 hours. Each spin is worth £0.10 and will expire after 7 days. Full terms and conditions apply to this deal, including restrictions. Please check these on the official Ladbrokes site before claiming. The free spins will be available on the following games: Clucky Golden Eggs Nuggets of Gold Pig Banker Diamond Dash Golden Hammer Rainbow Lobster PotsLock O’ The Irish 2Big Banker The free spins are free from wagering requirements and any winnings you achieve, will be paid in cash To claim this offer your account must be verified and a first deposit of any amount must have been made. Deposits made with Neteller, Skrill, PayPal or any prepaid card will not count. |
Ladbrokes Exclusive Offer
Woo woop! We have an exclusive deal for our CasinoHawks players! If you wager £10 on selected slots you will get 100 wager-free spins. Just use the link at the top of this Ladbrokes review to claim.
Ladbrokes Welcome Bonus
Ladbrokes also offers another welcome offer that’s a little different. If you bet a tenner on selected games you could unlock a chunky £30 bonus. Specific terms and conditions apply, please check these on the Ladbrokes site before claiming.
Ladbrokes Free Spins Offers
Once you have enjoyed the welcome offer, you can then look forward to a stack of these, which are all free from wagering requirements. As always, these offers are subject to terms and conditions. Please check these on the Ladbrokes site before you claim.
- Instant Rewards: Bet £20 on selected games during eligible times and claim some free spins each day of the week.
- Instant Spins: Make sure your account is verified and then log in each day for a free turn on the prize wheel. There is no deposit required, and you could win oodles of free spins. Or you may unlock further wheels which could churn out LadBucks, cash, casino bonuses or bingo tickets!
Ladbrokes LadBucks
You can collect these by joining in on selected promos, tournaments and quizzes. It’s then up to you to exchange them in the LadBucks Shop for whatever you like best. Treats can include free spins, bonuses, cash, or use them to play the LadBucks arcades.
More Ladbrokes Promotions and Tournaments
My Ladbrokes review revealed a stunning array of tourneys. These include slot races, live casino contests, trivia quizzes and gameshow competitions.
My Rating of Ladbrokes Bonus Terms & Promotions
Righty-ho so things are looking pretty good at this stage, eh? Let’s hold our horses though and see what the scores say.
| What I checked | Score | Why this score? |
| Bonus Terms and Conditions | 4/5 | The individual bonus terms are clear and easy to access next to each promo. I do think that the maximum bonus bet is stingy at £2. This is much lower than the industry average of £5. |
| Wagering Requirements | 3/5 | The wagering requirements vary, depending on which offer you go for. Some deals are subject to low wagering such as 1x the bonus, whilst others such as the welcome offer have a high wagering of 40x, which could take some effort to complete and therefore pose a risk. Along with potentially affecting your ability to withdraw winnings. Free spins are always wager-free. |
| Ongoing Promotions | 4/5 | There’s a solid range and many deals don’t require excessive deposits or wagering. There aren’t any reloads though, which some of you may miss. |
| Ladbrokes offers UK players a veritable feast of deals but doesn’t quite make top marks! |
| The score is 11/15. |
Payment Methods & Account Fairness at Ladbrokes
I found a decent selection of payment options for my Ladbrokes review testing, though prepaid methods are not supported.
| Payment Method | Minimum Deposit | Maximum Withdrawal | Average Deposit Time | Average Withdrawal Pending Time |
| Visa and Mastercard Debit | £5 | £20,000 | Instant | 1-3 business days |
| PayPal | £5 | £20,000 | Instant | Within 8 hours |
| Skrill & Neteller | £5 | £20,000 | Instant | Within 8 hours |
| Apple & Google Pay | £5 | £20,000 | Instant | Within 8 hours |
| Bank transfer | £5 | £20,000 | A few moments | 2-4 business days |
| Instant banking | £5 | £20,000 | Instant | Instant |
| ⚠️FINANCIAL RISK WARNING |
| Before starting to play, we advise you to set strict limits on your account and stick to them. Gambling should never be used to make money and most players lose over time. Casinos have an advantage due to their house edge. Please only gamble with the money you can afford to lose and always play responsibly. |
How To Withdraw From Ladbrokes
- Click on your profile, then ‘Cashier’ and ‘Withdraw’
- Select the amount
- Verify the details are correct and click ‘Withdraw’
Other Important Information
Withdrawals begin at £5 and there are no fees for these. Keep in mind that withdrawals are only processed from Monday to Friday, and not at weekends.
Documents and Information You’ll Need To Share With Ladbrokes
During your time here you will need to submit a photo ID verification document. You can do this by uploading it directly to your profile. Ladbrokes doesn’t require address verification.
You can send in any of the following:
Photo ID: Passport, driver’s license (full or provisional) or national ID card
My Rating of Ladbrokes Payment & Account Fairness
Ready to lift the lid and see what my Ladbrokes review uncovered?
| What I checked | Score | Why this score? |
| Minimum Withdrawal and Deposit | 4/5 | £5 for both is fair, though some UK casinos offer lower amounts. |
| Accepted Payment Methods | 4/5 | I’ve removed 1 point as prepaid vouchers are not supported. |
| Account Rules and Player Rights | 1/5 | I found a couple of unfair clauses which you need to be aware of. Ladbrokes imposes a £250K maximum win limit on slots and live casino games. This means that if you win more than £250K from one spin/bet, then any amount in excess of £250K will be forfeited by Ladbrokes and you will just receive £250K. This rule does not include winnings from progressive jackpot games. If your account remains inactive for 13 consecutive months, then Ladbrokes will try to contact you and return any remaining balance to you. If this does not work then they will begin to charge a £3 monthly fee, until you log back in or your balance reaches zero. Please be aware that both of these clauses could have a significant impact on your balance and affect withdrawals. |
| Withdrawal Speed and Processing Times | 2/5 | Ladbrokes only processes withdrawals during weekdays, which I think is restrictive. |
| I had higher hopes for this section! |
| The final score is 11/20. |
Ladbrokes Game Library & Usability
I found a marvellous variety of casino games from a total selection of 1,800+!
| ⚠️CASINO GAMES WARNING |
| Please only play at casinos which are licensed by the UKGC. This ensures that all of the games you play are licensed and tested for fairness. All games have different rules and RTPs. They also contribute at different rates to wagering requirements. Please always check these details before you start to play. Please gamble responsibly and remember that casinos have a house edge, so most players lose over time. |
Did I Find Any Exclusive Games?
You betcha! At the time of my review Ladbrokes had 2 Big Bass Bonanza exclusives and a plethora of blackjack and roulette tables. Not to forget Emmerdale Moo-Dunnit, which made me chuckle!
Slots You Can Play at Ladbroke
There’s a lot of choice and some really good quality running through the collection. I spotted varying RTPs, bet ranges, themes and bonus features. I got to store my favourite slots in my profile, though the overall filtering options are not great. I’d recommend you give Lava Balls, Big Banker and Lucky Larry’s LobsterMania Slingo a try!
Ladbrokes Live Dealer Lobby
Well Hawksters it’s been a while since I saw such a varied live casino! The quality and diversity is high and there are a lot of tables that I hadn’t tried before. These included Fashion TV Jackpot Baccarat and Ladbrokes Blackjack 1. The lobby is intuitive with quick view free seats, bet range and last results. There’s a good spread across the main genres, along with some nice versions of Sic Bo and Bac Bo.
Ladbrokes Live Game Shows
Here is where I found all the popular game shows such as Sweet Bonanza Candyland and Dream Catcher. But nestled alongside are a bunch of fresher titles, including Ice Fishing and Dice City. Don’t forget to check out The Chase Live. Whilst Bradley’s not there, it still delivers the same thrills!
What Other Types of Games Can You Enjoy at Ladbrokes?
- Live bingo
- Crash
- Plinko
- Slingo
- Live poker
- Keno
- Arcade
- RNG tables
- Jackpots
Which Game Providers Will You Find at Ladbrokes?
With a robust selection of developers, you won’t have any issue locating something to enjoy. The most popular are:
Ladbrokes Mobile Experience
There are apps for Android and Apple users and also mobile access through the casino app. I found that the apps were slow during certain games and in some stages of navigation. Surprisingly, I had a faster and smoother experience on the mobile browser site.
My Rating of Ladbrokes Games Library & Usability
Let’s check out the games in more detail and I’ll also spill the t on my navigational experiences!
| What I checked | Score | Why this score? |
| Games Library and Navigation | 6/10 | This is a 6 as the collection is on the smaller size, though the diversity is fantastic. The navigation needs work though, as there are minimal filtering options. |
| Software Providers and Game Integrity | 5/5 | There’s a medium-sized lineup and none of the big developers are missing. Ladbrokes uses the third-party organisation, GLI Europe BV for its fair games testing. |
| UX/UI Experience | ||
| Site Navigation & Design | 1/2.5 | The site needs a refresh and the current structure is cluttered. Locating some of the general info and help articles was tricky. |
| Mobile Experience | 1/2.5 | The mobile casino site was stable but also disorganised. Whilst the apps need more development to fix lagging, and some menus did not work for me. |
| A fair and stupendous gaming arena but the design and navigation all need attention! |
| This leaves a score of 13/20. |
Ladbrokes Customer Support
You can get all the help you need at Ladbrokes – they have thought of everything!
| Contact: | Average Answer Time | |
| Telephone: | 0800 032 1133 Mon-Fri 08:00-20:00 and 09:00-17:00 on Sat and Sun | Instant |
| [email protected] | Within 1 hour | |
| Live chat | 24/7 | 3 mins |
| X – secure messenger | @Ladbrokes 24/7 | 5 mins |
| Facebook – secure messenger | Ladbrokes 24/7 | 5 mins |
| Instagram- secure messenger | @Ladbrokes 24/7 | 5 mins |
Languages: English
Help Centre: Yes and it contains extensive FAQs, articles and video help guides.
Other resources: I found a stack of game reviews and guides. The social media channels are more geared towards sports betting.
My Rating of Ladbrokes Customer Support
Things may look good from the outside, but how did Ladbrokes perform during testing?
| What I checked | Score | Why this score? |
| Opening an Account | 1/2 | It took me just a couple of clicks and standard KYC checks are electronic. If you need to send in your ID, this could take up to 36 hours to be processed – ouch. |
| Availability & Response Time | 2/2 | I enjoyed rapid responses from all of the channels that I tested for this review. Ladbrokes agents were also very friendly and helpful. |
| Contact Options | 2/2 | Ladbrokes serves up the full range. I was super impressed to see a UK freephone option. |
| Clear Contact Options | 2/2 | I found it easy to locate these and launch the Help Centre. |
| Help Centre & Self-Service Options | 1/2 | The FAQs are huge but lacking basic payment info unless you are logged in. |
| Ladbrokes has easy-to-access support, but faster KYC is needed and more transparency in those FAQs, please! |
| The score is 8/10. |
Popularity & User Testimonials
Ladbrokes is a popular platform in the UK and has amassed a huge player base. They have also amassed thousands of testimonials. The consensus from these isn’t great. There are some positive mentions, such as the accessibility of support, selection of games and choice of bonuses. But the negatives relate to difficulties claiming winnings, broken site features, and unstable mobile apps.
| Ladbrokes may be popular but it needs to up its game with player satisfaction |
| I am giving a 3 out of 10. I was surprised to see that Ladbrokes had not reached out to players to try and resolve so many negative reviews. |
Is Ladbrokes a Worthy Casino Destination for UK Players?
If you decide to sign up then please make sure you have digested everything I have highlighted in this review. Ladbrokes may be up there with the UK betting greats but it still has work to do on some key areas IMO. The rewards are great, but please read all of the terms to be clear about what you are claiming. Lastly but most importantly, please gamble responsibly.
Here Are Some More Casinos To Try if You Like Ladbrokes
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Frequently asked questions
As a trusted expert writer with over nine years in the online gambling industry, Nicola produces honest and engaging casino reviews and content for UK players. She has experience working with operators and in editorial roles.