PokerStars Casino Review
While obviously best known for online poker, PokerStars still has more than plenty to offer for all online casino fans, including top promotions, loyalty programs, and big cash tournaments.
A long-established name in the online casino space – one currently operated by Flutter, the operator created following the 2019 merger between Stars Group and Paddy Power Betfair – PokerStars remains a massively popular online casino for good reason. Online poker remains its main draw, with plenty of tournaments taking place every day of the week, but its online casino offering remains well worth checking out thanks to generous promotions and a solid game selection. Continue reading our review to find out more about PokerStars!
What you’ll find in this PokerStars Review
We’ve reviewed PokerStars following a list of criteria that cover every aspect of the online casino experience. This is what it involves:
- Licences: The license an online casino has is key to judging whether it is one to be trusted.
- Bonuses and offers: Every player wants to know what kind of bonuses they will get when first joining a casino, not to mention the offers they can get if they continue playing
- The process to open a new account: How easy is it to register a new account and start playing?
- Deposit methods: A casino needs to allow for a variety of methods through which to deposit money in your account
- The game selection: While PokerStars is indeed all about poker, does also offer the variety of games expected in a respectable online casino?
- Withdrawals: Eventually you will want to withdraw your winnings. How easy is it to do this, and what methods are available?
- What to do if you run into issues: We finally check how helpful the casino can get should one run into trouble or issues.
PokerStars Licensing, Safety and Trustworthiness
A casino’s trustworthiness is a top priority for any player – and rightly so, considering they are sharing their personal and payment data with them. As such, one should always check that their online casino of choice has a license with one of the major licensing authorities. In the case of PokerStars the licence comes from the UKGC, which is one of the most trusted and well-respected in the world.
In addition, PokerStars uses software equipped with the latest SSL 128-bit encryption, ensuring all personal and payment information is protected against any online attacks. As for trustworthiness, the industry organisation Gaming Labs International regularly audits PokerStars. You can check all information you need on the bottom of each page of the PokerStars website, including the terms and conditions.
Licensed and regulated by the UK Gambling Commission (license number 39108).
|PokerStars is as safe as it gets|
|As mentioned above PokerStars is licensed and regulated by the UKGC, which covers all gameplay and transactions and deems them safe. As such, it should be a name to be trusted by players both old and new in the UK.|
Welcome offers and promos at PokerStars
Grab a Bumper Welcome Package
Joining a new online casino is all about the welcome offers, and PokerStars makes these easy to find by putting them right on the homepage. There are two of these at the time of writing, one covering poker games and the other casino games. In the case of this review, we’ll be taking a closer look at the casino bonuses available.
100 No Deposit Free Spins
How about 100 Free Spins to kick off your PokerStars journey – without even making a deposit?! That’s right – simply sign-up and verify your account, then say hello to 100 No Deposit Free Spins awarded in batches over the following 72 hours.
100% Bonus up to £200
With your Free Spins in the bag, go ahead and avail yourself of PokerStars Casino’s tasty new player deposit bonus. You’ll need to deposit at least £20 using the deposit code “FIRST200” to be eligible, with the maximum qualifying deposit being £200. Deposits can only be made using debit cards (Visa or Mastercard) and upon qualifying players will be credited a Casino Instant Bonus equivalent to 2x the deposited amount.
To convert the Instant Bonus, or any winnings into cash they can withdraw, players need to earn 5 redemption points per £1 of Instant Bonus before the bonus expires. Only Big Bass Bonanza, Big Blue Bounty, Book of Dead, Cashzuma, Eye of Horus Megaways, Gates of Olympus, Legacy of Dead, and Starburst contribute 100% towards this wagering requirement. Keep in mind the maximum bet allowed when using the Instant Bonus funds is £5 per round.
Bonus Terms and Conditions
New Casino players only. Min. deposit £20 with code “FIRST 200”. Debit card (Visa or Mastercard) only. Selected Slots only, 7 day expiry. Wagering requirements apply. 5 redemption points per £1 to clear bonus. Game contributions vary. Maximum bet £5 per round. Terms apply.
Spin of the Day
For one time only, both new and current PokerStars players can take advantage of the Spin of the Day prize wheel. All they need to do is opt-in to this promotion, then login across 7 consecutive days, spinning the prize wheel every day as they do. The wheel can be found in the “My Rewards” page, and it can award players with either free spins or cash prizes. Free spins can be used on specific eligible games, and their winnings can either be converted into an Instant Bonus or real money once all free spins are completed within their expiry date.
PokerStars’ Live Casino Races
Live Casino Races are weekly tournaments with cash prizes up for grabs for those able to beat the competition! Each Live Casino Race is a unique tournament with different rules, minimum stake, max spins, paid leaderboard places, and prizes, so make sure to check the specific rules under the Live Casino Race details. Any prizes won are awarded immediately, with no withdrawal or wagering requirements.
PokerStars claims its Rewards program gives players “more value, more transparency, and more ways to win rewards.” Once you opt-in you can earn reward points every time you play real money games or your bets are settled, and once you get enough points you can unlock chests containing personalised rewards. Chests come in 6 different levels – Blue, Bronze, Silver, Gold, Diamond, and Black – and the higher the level the greater the reward inside.
|A small but solid selection of offers|
|PokerStars doesn’t overwhelm new players with welcome offers, sticking to a tried and tested first deposit deal and a Spin of the Day feature. That said, the Live Casino Races still manage to excite, while the Rewards scheme lets one collect points to exchange for prizes that include PokerStars-branded swag.|
How to register a new account with PokerStars
Joining PokerStars casino is as simple as it gets, and can be done using any device. Creating a new account first requires pressing the green “Join” button found on the upper right-hand corner of the screen, before following the instructions in the two-step application. Accept the terms and conditions and confirm your identity and you’ll be ready to head to the races!
Documents and information you need to share with PokerStars to open an account
Like any online casino, you will need to prove your identity in order to play at PokerStars. You can do this with any of these documents:
- Current passport
- Birth certificate
- Identity card
- Full or photo driving licence
- Utility bill from the last three months
- Current council tax bill
- Bank statement from the last three months
- Mortgage statement from the last year
- Solicitors letter from house purchase or land registry
- Tenancy agreement
- NHS medical card
- Benefit book
- HMRC tax letter from the current financial year
|It’s quick and easy to open a PokerStars Casino account|
|There’s very little friction in the new account process with PokerStars. The “Join” button can be found on the top of every page, while the registration process is quick and requires limited info – perfect for players who might be worried about handing over too much personal data to an online casino.|
PokerStars payment methods
You will be pleased to know all familiar payment options are available at PokerStars, including debit cards and popular e-wallets. The full list is as follows:
|Payment Method||Min Deposit||Max Withdrawal||Average Deposit Time||Average Withdrawal Time|
|Visa debit||£10||£5,000||Instant||3-5 working days|
|Mastercard debit||£10||£5,000||Instant||3-5 working days|
|Skrill||£10||£5,000||Instant||1-2 working days|
|Skrill 1-tap||£10||£5,000||Instant||1-2 working days|
|Neteller||£10||£5,000||Instant||3-5 working days|
|PayPal||£10||£5,000||Instant||3-5 working days|
|Direct Bank Transfer||n/a||£5,000||n/a||3-5 working days|
|Wire transfer||n/a||£5,000||n/a||3-5 working days|
|MuchBetter||£10||£5,000||Instant||3-5 working days|
|Local bank transfer||£10||£5,000||Instant||n/a|
|Apple Pay||£10||£5,000||Instant||3-5 working days|
|Google Pay||£10||£5,000||Instant||3-5 working days|
|PokerStars has plenty of payment options!|
|As you can see in the table above, PokerStars has just about all the payment options a player can wish for. Many online gamblers will be pleased with the choice of e-wallet options, while more traditional players can go for debit cards and even wire and bank transfers.|
Cryptocurrency available at PokerStars
Cryptocurrency is currently not available at PokerStars Casino.
Games you can play at PokerStars Casino
Clicking on “Casino” on top of the PokerStars website takes you to – you guessed it – the casino section, and all the games it has on offer. You can access these titles through a clean and simple interface that’s divided in different sections such as Game of the Week, New games, and jackpot slots, among others
Exclusive Games and Branded Tables
Head to the slots section and you will find a category dedicated entirely to PokerStars-exclusive slots. There are over 140 of these at the time of counting, Top exclusive slots include the Egyptian-themed Tomb of Ra, the explosive action of Pacific Boom II, and the whale-tastic Big Blue Bounty.
Recommended slots to play at PokerStars
The selection of slots available at PokerStars is massive and divided into just 5 categories – Popular, New, Jackpot, Exclusive, and Megaways. Readers will surely be familiar with the classic likes of Rick Wilde and the Book of Dead, Big Bass Bonanza, and Legacy of Dead, while heading to the New section will reveal recently launched slots to those looking for something fresh. As such, slot fans should be more than satisfied here!
Live dealer tables available in PokerStars
Clicking on “Live Casino” in the header takes you, well, to the live casino page and its selection of live dealer games. Like the slots these are divided into different categories, which in this case are Popular, Roulette, Blackjack, Baccarat and Sic Bo, Poker, and Game Shows. The game selection also includes a number of exclusives, such as Spin & Win Roulette, PokerStars All Bet Blackjack, and PokerStars Roulette.
Game Shows you can play in PokerStars
You can access the variety of game shows available at PokerStars from the Live Casino section of the games page. A number of favourites can be found here, such as Crazy Time, The Money Drop, and Spin A Win, as well as branded games that included Deal Or No Deal, Who Wants To Be A Millionaire? Roulette and Gonzo’s Treasure Hunt Live.
Some of the biggest names in the industry provide the slots available at PokerStars, including Stars Studio, Pragmatic Play, Play’n GO, Blueprint, Red Tiger, iSoftBet, Skywind, and Playtech. The live casino games come from Playtech Live and Evolution, while Instant Win Gaming brings a selection of lottery and scratch card titles.
|A Game Selection from the Industry’s Finest|
|An online casino is nothing without the games on offer, and PokerStars passes this test with flying colours. The slot catalog has some interesting exclusives as well as some of our all-time favourites, while the live casino section allows you to play classic table games without leaving the comfort of your home. These games are further enlivened by the Races, daily and weekly tournaments where you can face other PokerStars players for a chance at big prizes!|
Time to collect your winnings? Here’s how to withdraw your money from PokerStars
Withdrawals from PokerStars are both safe and easy, but do note that any funds deposited to your Stars account or received via transfer from another player need to be wagered before you can withdraw them.
Step-by-step guide on how to withdraw from PokerStars
- Visit the Cashier section of your Stars Account.
- Select the “Withdrawal” option.
- Choose your payment method.
- Input the amount you’d like to withdraw.
- Select “Submit”
An email notification from PokerStars will confirm the transaction has taken place.
Other important information to know when withdrawing
In order to enhance security and protect you from fraud, withdrawals are first processed back to the method used to deposit, before they are applied back to your oldest deposit first and your most recent deposit last. Withdrawals exceeding the total amount deposited are converted to the currency of your last deposit.
|Straightforward withdrawals with PokerStars|
|You can use nearly all deposit methods for withdrawals at PokerStars, making the process as painless as it gets. That said, keep in mind the casino has the right to use further Know Your Customer (KYC) procedures to determine your withdrawal options.|
PokerStars Customer Support
|Contact:||Average Answer Time|
|live chat||Via website||2 minutes|
There is just one way of contacting PokerStars customer support directly, and that is through the “Contact Us” button found in the bottom of the help page. This will pop up a chat window through which you can talk to a customer support agent. The help page does include a fairly extensive selection of articles covering topics such as deposits and withdrawals, special offers, and technical issues, together with a list of the 6 most viewed articles.
|PokerStars’ customer support is unfortunately limited|
|It has to be said that is difficult to contact PokerStars’ live chat, especially when you’re a new visitor who failed to notice the small green “Contact Us” button found in the bottom of the help page. In case one would rather help themselves the articles found in the help page should cover most issues, but a human touch is preferable when it comes to problems involving one’s money.|
The mobile experience
There are 2 ways through which to access PokerStars on your smartphone or tablet – either your device’s browser or the casino’s own mobile app. The site is optimised for mobile devices, at least judging from our testing. The app is available for Android devices, and provides the same online casino experience with touch-optimised controls. You can even make withdrawals and deposits from your mobile device using the Web Cashier function.
|No PokerStars app for iOS users|
|There is no native iOS PokerStars app, forcing iPhone or iPad users to stick with the browser version. Good thing this works pretty well on the mobile versions of both Safari and Chrome!|
The link to the Responsible Gaming section of the PokerStars website is set prominently right next to the casino’s logo in the upper left-hand corner of the header. The casino provides a full set of tools to help players take control of their gambling, including player verification, risk identification, guidance on responsible gameplay, and self-exclusion tools. They can also control their gaming by setting deposit limits and reminders letting them know how long they have been playing casino games.
|Easy access to responsible gaming options|
|The prominent location of the “Responsible Gaming” link on the PokerStars homepage makes it easy for users to seek help should they feel they are at risk of problem gambling.|
Awards and Recognition
PokerStars holds multiple awards to its name, with the most recent being Poker Operator of the Year at the 2021 EGR Operator Awards. It also won two awards in innovation categories at the EGR Marketing and Innovation Awards 2020, specifically in the Innovation in Poker and Innovation in Casino categories.
PokerStars: Not Just for Poker Players!
While PokerStars remains a destination of choice for poker fans, its Casino offering should more than satisfy fans of all kinds of games! The game collection is as great as ever, payment options are plentiful and the slick website proves a joy to use. The operator does lose points for its limited customer support options, but other than that this is as great as online casinos can get.