PokerStars Casino Review
Here at CasinoHawks, we follow a step-by-step process to review casinos. This makes sure we cover all aspects of the sites, from licences and bonus offers to how to open a new account in the first place. If you’re wondering how we assess each casino, be sure to check out our detailed How We Rate Casinos guide.
To bring you this PokerStars Casino review:
- We reviewed PokerStars’ licensing, safety and trustworthiness
- We analysed bonus terms and promotions in PokerStars
- We checked how smooth and reliable payment methods are in PokerStars
- We analysed PokerStars game selection & usability
- What do you do if you encounter issues while playing at PokerStars?
- We judge the popularity of PokerStars & check user testimonials
PokerStars licensing, safety and trustworthiness
A casino’s trustworthiness is a top priority for any player – and rightly so, considering they are sharing their personal and payment data with them. As such, one should always check that their online casino of choice has a license from one of the major licensing authorities. In the case of PokerStar, the licence comes from the UK Gambling Commission (UKGC), which is one of the most trusted and well-respected in the world.
PokerStars – Complete list of licences
Responsible gambling in PokerStars
The link to the responsible gaming section of the PokerStars Casino website is set prominently right next to the casino’s logo in the upper left-hand corner of the header. The casino provides a full set of tools to help players take control of their gambling, including player verification, risk identification, guidance on responsible gameplay, and self-exclusion tools. They can also control their gaming by setting deposit limits and reminders, letting them know how long they have been playing casino games.
| ⚠️ ADDICTION RISK WARNING ⚠️ |
| Gambling should only ever be seen as a source of fun. It’s important that you remain aware of the red flags, such as spending more time and money than you can afford and trying to win back any losses. For free confidential support is available, reach out to GamCare on 0808 8020 133 or the NHS gambling addiction services. |
Our trust & safety rating of PokerStars Casino
PokerStars holds a legitimate UKGC license, but do the other measures in place get a green light?
| What we checked | Score | Why this score? |
| Licences | 5/5 | Clean UKGC license with a strong brand reputation. |
| Brand credibility & ownership trust | 5/5 | 10+ years as a well-respected platform. |
| Security measures & data protection | 4/5 | Has the latest SSL 128-bit encryption and firewall protection. |
| Responsible gambling tools | 8/10 | Has a responsible gambling page that features tools, advice and helpful links. Missing a few common tools, such as gambling activity reports and personalised risk assessments. |
| Close to top marks |
| Although PokerStars is a reputable brand, the missing responsible gambling tools and the lack of 256-bit SSL encryption meant we had to remove a few points. That said, this casino still rates a high 22/25, which is 88% overall. |
Bonus terms and promos – Grab a bonus at PokerStars
Casino bonuses are one of the incentives one can get when joining an online casino. PokerStars has quite a few of these on offer, so let us guide you through them.
| ⚠️ BONUS RISK WARNING ⚠️ |
| The welcome bonus at PokerStars gives new players who deposit at least £20 100% up to £500 plus 50 bonus spins. Free Spins will expire 7 days after being credited. Players must earn 5 redemption points per £1 of Casino Instant Bonus awarded before the bonus expires. Wagering requirements needed will differ depending on the game. This means that to convert the full £500 bonus amount, the calculation will be £500 x 5 (points per £1) = 2,500 redemption points. Redemption points awarded differ per game. |
PokerStars’ new player bonus
PokerStars’ casino welcome offer brings both bonus funds and free spins. Join the casino using our link and get 100 free spins. Make a first deposit of £20 or more with the code “FIRST500” and you stand to receive a 100% first deposit bonus of up to £500 + and an additional 50 free spins.
In addition, as soon as your PokerStars account is verified, you will get 100 free spins. The first 20 free spins will be sent instantly, followed by the rest within 72 hours. These spins can be used on select slots and do not have a wagering requirement. That said, the spins have a 7-day expiry, while the maximum bet can reach £5 per round.
PokerStars free spins offer
There are a couple of ways through which players can get themselves more free spins at PokerStars. First, there is the Spin of the Day. This is a prize wheel that awards you with tokens. Collected tokens can then be redeemed for prizes that can include free spins as well as cash bonuses.
Next up, every Sunday, you can get yourself up to 100 free spins through the Spins Odyssey. For every £60 you wager on slots on that day, you unlock 20 free spins. You can do this up to five times each Sunday, bringing you a maximum of 100 free spins. The free spins can be used on select slots and will expire 48 hours after being credited. In addition, the spins have no wagering requirement.
PokerStars’ most popular offer
Our research shows that the most prominent offer at this casino is for new players. Players can get a 100% deposit bonus up to £400, often combined with Spin & Go tickets.
PokerStars promotions and tournaments
PokerStars players can expect, on average, around 2-3 live tournaments. For instance, there are WCOOP-inspired tournaments (World Championship of Online Poker) with over $9,000,000 guaranteed.
Our rating of PokerStars’ bonus terms & promotions
Now that we’ve assessed the bonuses available, let’s see how they stack up on our scale.
| What we checked | Score | Why this score? |
| Bonus terms and conditions | 4/5 | Once understood, the terms are clear and have no unfair restrictions. That said, initially, the welcome bonus redemption points clause felt confusing. |
| Wagering requirements | 2/5 | The wagering requirements come in the form of redemption points, and this may differ per promotion. This feels like a long-winded way to define wagering requirements. |
| Ongoing promotions | 4/5 | PokerStars features a variety of ongoing promotions. |
| The bonus available feels sparse |
| The new player bonus is a good incentive, but there is a need for more regular promotions. Redemption points being used as a way to explain wagering requirements is a confusing aspect. For this reason, we award PokerStars 10/15, which is 67%. |
Payment methods & account fairness in PokerStars Casino
You will be pleased to know all familiar payment options are available at PokerStars Casino, including debit cards and popular e-wallets.
Apple Pay
Maestro
Mastercard Debit
MuchBetter
Neosurf
Neteller
PayPal
PaySafeCard
Skrill
Trustly
Visa Debit
| ⚠️ FINANCIAL RISK WARNING ⚠️ |
| Gambling is for fun, not for profit. Protect both your time and finances by setting clear limits before you begin. If you ever find yourself spending more than you intended, it’s a good time to stop and take a break. |
Step-by-step guide on how to withdraw from PokerStars
- Visit the Cashier section of your Stars Account.
- Select the “Withdrawal” option.
- Choose your payment method.
- Input the amount you’d like to withdraw.
- Select “Submit”
An email notification from PokerStars Casino will confirm the transaction has taken place.
Other important information to know when withdrawing
In order to enhance security and protect you from fraud, withdrawals are first processed back to the method used to deposit, before they are applied back to your oldest deposit first and your most recent deposit last. Withdrawals exceeding the total amount deposited are converted to the currency of your last deposit.
Documents and information you need to share with PokerStars to open an account
Like any online casino, you will need to prove your identity to play at PokerStars. Examples of the documents you can provide include:
- A form of personal ID (for example, a driving licence or passport)
- A bank statement from the last three months
- NHS medical card
- Tenancy agreement
Our rating of PokerStars’ payments & account fairness
There’s a good selection of popular payment methods available, but how does it rate across the board?
| What we checked | Score | Why this score? |
| Minimum withdrawal and deposit | 3/5 | £10 minimum withdrawal and deposit is fair. |
| Accepted payment methods | 4/5 | A good range of payment options is available, including Apple Pay, Google Pay, Neteller and more. |
| Account rules and player rights | 5/5 | There are no fees for withdrawals. Provides clear rights with no excessive terms. |
| Withdrawal speed and processing times | 4/5 | Depending on the payment method, this could be instant or take anywhere between 1 hour to 10 working days. |
| There’s a good variety here! |
| PokerStars Casino has an array of payment options, and withdrawal speeds can be instant depending on the method. Taking all this information into account, we rate this 17/20, which is 85% overall! |
PokerStars Casino games library & usability
Clicking on “Casino” on top of the PokerStars website takes you to – you guessed it – the casino section, and all the games it has on offer. You can access these titles through a clean and simple interface that’s divided into different sections, such as Game of the Week, New games, and jackpot slots, among others.
Blackjack
Baccarat
Roulette
Live Casino
Craps
Slots
Poker
Game Shows
NetEnt 
Playtech 
Play’n GO 
NextGen 
Quickspin 
Thunderkick 
Greentube 
Pragmatic Play 
Red Tiger 
Blueprint Gaming 
Stakelogic 
Reel Kingdom 
Nyx Interactive Exclusive games and branded tables
Head to the slots section, and you will find a category dedicated entirely to PokerStars-exclusive slots. There are over 140 of these at the time of counting. Top exclusive slots include the Egyptian-themed Tomb of Ra, the explosive action of Pacific Boom II, and the whale-tastic Big Blue Bounty.
Recommended slots you can play at PokerStars
The selection of online slots available at PokerStars Casino is extensive and divided into just 5 categories – Popular, New, Jackpot, Exclusive, and Megaways. Readers will surely be familiar with the classic likes of Rick Wilde and the Book of Dead, Big Bass Bonanza, and Legacy of Dead, while heading to the New section will reveal recently launched slots to those looking for something fresh. With over 700 slot titles to choose from, there’s ample choice for slot fans.
Top 4 slots to play at PokerStars Casino
Live dealer table available in PokerStars
Clicking on “Live Casino” in the header takes you, well, to the live casino page and its selection of live dealer games. Like the slots, these are divided into different categories, which in this case are Live Roulette, Live Blackjack, Live Baccarat, Live Poker, and Game Shows. The game selection also includes a number of exclusives, such as Spin & Win Roulette, PokerStars All Bet Blackjack, and PokerStars Roulette.
Game Shows you can play in PokerStars
You can access a variety of game shows available at PokerStars from the Live Casino section of the games page. A number of favourites can be found here, such as Crazy Time, The Money Drop, and Spin A Win, as well as branded games that include Deal Or No Deal, Who Wants To Be A Millionaire? Roulette and Gonzo’s Treasure Hunt Live.
Popular game providers at PokerStars
Some of the biggest casino game providers supply the slots at PokerStars, including Pragmatic Play, Play’n GO, Blueprint, Red Tiger and Playtech. The live casino games come from Playtech Live and Evolution.
Mobile experience at PokerStars
There are two ways through which to access PokerStars on your smartphone or tablet – either your device’s browser or the casino’s own mobile app. The mobile casino site is optimised for mobile devices, at least judging from our testing. You can even make withdrawals and deposits from your mobile device using the Web Cashier function.
Our rating of PokerStars’ games library & usability
PokerStars Casino has a good variety of games, but there’s some room for improvement. Here’s how we rate the games and usability of this casino site.
| What we checked | Score | Why this score? |
| Games library and navigation | 6/10 | Features solid game types, but the filtering and navigation require some improvement. |
| Software Providers and Game Integrity | 4/5 | Games are supplied by several reliable providers. That said, there is no option to filter by provider name. |
| Site Navigation & Design | 2/2.5 | Modern and polished, but the addition of smart filters would improve this score. |
| Mobile Experience | 2.5/2.5 | PokerStars has a mobile-friendly site and an app that can be downloaded on iOS and Android devices. |
| This casino features games from industry giants |
| Whilst PokerStars does offer a good selection of games from well-known software providers, however, the limited filtering lets it down. For this, we rank PokerStars 14.5/20, so 73% overall. |
PokerStars Casino customer support
There is just one way of contacting PokerStars customer support directly, and that is through the “Contact Us” button found at the bottom of the help page. This will pop up a chat window through which you can talk to a customer support agent. The help page does include a fairly extensive selection of articles covering topics such as deposits and withdrawals, special offers, and technical issues, together with a list of the 6 most viewed articles.
Languages supported: English and +12 others.
Help centre: Easy to access with extensive information.
Other resources they offer: A variety of different game guides and news located within the PokerStars blog.
Our rating of PokerStars’ customer support
PokerStars Casino is a well-established platform, but has its casino offering kept up with its loyal players’ expectations? Let’s see how it performed across our testing.
| What we checked | Score | Why this score? |
| Opening an account | 2/2 | A standard process that requires verification. |
| Availability & response time | 2/2 | Email can take up to 24 hours for a response. However, offer 24/7 live chat support. |
| Contact Options | 1.5/2 | Email and live chat. |
| Clear Contact Options | 2/2 | The help widget is found in the footer of each page. |
| Help Centre & Self-Service Options | 2/2 | In-depth guides that cover a range of topics. |
| PokerStars has in-depth support available |
| Players can access customer support through 24/7 live chat or email. The support received was fast and efficient. Not quite full marks, but still a grand 9.5/10 – 95%! |
PokerStars’ popularity & user testimonials
PokerStars Casino has a mixed bag of reviews from UK players, which seems typical for a platform of its size. Negative reviews seem to surround larger withdrawals, having delays and some server errors. That said, we didn’t notice anything alarming, but the casino uses these feedback platforms to address complaints and find resolutions.
Our rating: 9/10
| PokerStars is popular with players in the UK |
| Like everything, improvements can be made. However, players can expect quick support and a variety of different games. We were impressed with the team acknowledging concerns and offering resolutions, too. Overall we rate PokerStars 9/10 here, giving them a percentage of 90%. |
Not Just for Poker Players!
While PokerStars remains a destination of choice for poker fans, its casino offering should more than satisfy fans of all kinds of games! PokerStars casino offers over 800 casino game titles, supports 14+ payment methods, and is designed for seamless navigation. The operator does lose points for its limited site navigation, but other than that, this casino remains a solid choice.
Other casinos to play at if you like PokerStars
Take a look at these online casino reviews of other top casino brands if you enjoyed PokerStars:
Frequently asked questions
Chloe brings together seriously in-depth research with a passion for slots to create accurate, engaging casino content. Her background in marketing and communications ensures trusted, player-focused insights.