Duelz Review
Founded in 2018, Duelz Casino is a top online UK casino with a unique medieval theme. Players can enjoy a good selection of online slots, live dealers and classic table games. In this Duelz Casino review, we will assess every aspect of this casino site.
Wondering how we review casinos? Well, we use our new 6-step testing process, which sees us following a strict set of guidelines:
- We reviewed Duelz Casino licensing, safety and trustworthiness
- We analysed bonus terms and promotions in Duelz Casino
- We checked how smooth and reliable payment methods are in Duelz Casino
- We analysed Duelz Casino’s game selection & Usability
- What do you do if you encounter issues while playing at Duelz Casino?
- We judge the popularity of the Duelz Casino & check user testimonials
Duelz Casino licensing, safety and trustworthiness
Before we start to explore the more exciting stuff, we always begin any review by examining the casino’s gambling licence. For those of you tuning in from the UK, this means we check for an active UK Gambling Commission license. Further trustworthiness can come from other licenses, such as the MGA.
Is Duelz Casino licensed and regulated?
Duelz Casino holds a full license under United Kingdom Gambling Commission under account number 048695-R-327029-011.
Resposible Gambling at Duelz Casino
It’s evident that this casino is strongly dedicated to responsible gambling. Players can access a variety of different responsible gambling tools, such as loss limits, reality checks, and self-exclusion. If further support is required, Duelz Casino also has helpful links to external organisations, including GamCare.
| ⚠️ADDICTION RISK ⚠️ |
| Anyone can become addicted to gambling, which could lead to serious problems. Always be aware of how you feel when you’re gambling. Some worrying signs could be chasing your losses and relying on wins to pay your bills. If you feel things are getting out of hand, then seek help immediately. This can be through free organisations such as GamCare 0808 8020 133 or the Gordon Moody Association. |
Our trust & safety rating of Duelz Casino
This casino is operated by the Malta-based SuprPlay Limited. Shall we see how they fared with our rigorous security testing?
| What we checked | Score | Why this score? |
| Licences | 5/5 | Clean and valid UKGC license. |
| Brand Credibility & Ownership Trust | 5/5 | Launched in 2018 and the operator has no black marks against its name. They run a couple more popular and reputable UK-based casinos. |
| Security Measures & Data Protection | 3/5 | Difficult to find this info. SSL encryption level is unknown though there are clear data policies. |
| Responsible Gambling Tools | 10/10 | Offers a fantastic range of limits and tools, which are easy to use. Complies with UKGC rules and uses AI detection software. |
| Duelz Casino is an established and licensed brand |
| It just misses out on a few points due to a lack of transparency on its security policies. This means we awarded a 23 out of 25, giving a score of 93% – which is still praiseworthy! |
Welcome offers and promos – grab a bonus at Duelz Casino
It’s time to examine the good and discover what casino bonuses are on offer. We’ve broken the treats down into categories to make things easier for you. If you would like to claim something, then click on the deal that suits you.
| ⚠️ BONUS RISK WARNING ⚠️ |
| The welcome offer consists of a 100% deposit match up to £100 and 100 free spins on Book of Dead. Wagering requirements for the bonus are 30x the bonus and deposit amount (60x). Win cap for the deposit bonus is £400. The bonus offer requires you to wager £100 x 60 = £6,000 before you can withdraw it as real money. On average slot RTPs, this means you could lose £240 whilst you try to convert the deposit bonus deal. Free spins are worth £0.10 each and max winnings are £100 with a 45x wagering requirement and 3-day expiry. Not all games contribute 100% towards the wagering. |
A right royal bounty – Welcome bonus at Duelz Casino
Duelz Casino UK new player bonus
New players at Duelz Casino can expect a welcome bonus of up to £100 + 100 free spins on the popular Book of Dead slot game by Play’n GO. To get your hands on this offer, simply:
- Follow our link and create your Duelz Casino account.
- Make a minimum deposit of £20.
- Enjoy your bonus match and free spins!
Note that free spins will be awarded in batches of 20 over 5 days. As always, full terms and conditions apply.
Duelz Casino’s free spins offer
We couldn’t see any promotions offering free spins at the moment.
Duelz Casino cashback promotions
Duelz Casino has a weekly casino cashback offer that gives players 10% back every Friday. This casino site will credit 10% of your previous week’s spend back into your account as cash.
Duelz Casino promotions and tournaments
Duelz Casino has a few live tournaments, such as the Pragmatic Play Drop and Wins, and live casino daily prize drops. Check out the promotions tab for further information on the current tournaments.
Our Rating of Duelz Casino’s Bonus Terms & Promotions
Duelz certainly has an interesting promos page, and cashback is rarely offered to UK players. But what’s lurking in the small print of these deals?
| What we checked | Score | Why this score? |
| Bonus Terms and Conditions | 3/5 | Max bonus bet is only £2 and there are some unfair win caps and many game exclusions. |
| Wagering Requirements | 2/5 | 30x wagering requirements on bonus and deposit for the welcome offer and 40-45x for the rest of the deals. |
| Ongoing Promotions | 4/5 | Weekly cashback, some loyalty incentives and software developer tournaments. |
| Things are a little medieval when it comes to the bonuses at Duelz Casino. |
| The promos may look alluring but can be pretty unfair. Max bonus bets are usually at least a fiver a pop and we don’t like the stingy win limits. We’ve given a 9/15 scoring, which equates to 60%. |
Payment methods & account fairness in Duelz Casino
There’s a satisfying range of popular payment options, including eWallets, PayByMobile and some prepaid methods. Check out the table below for the full rundown.
Bank Transfer
Mastercard Debit
Neteller
PayByPhone
PayPal
Payz
Skrill
Trustly
Visa Debit
| ⚠️FINANCIAL RISK WARNING ⚠️ |
| Always remember that the casino will have an advantage over you, due to the house edge. If you are playing with cash, be mindful that you could lose this and that gambling isn’t a way to make money. Most players lose money over time, therefore set yourself a strict budget and only play with what you are happy to lose. |
How to withdraw from Duelz Casino
Step by step guide on how to withdraw from Duelz Casino
If you’re ready to withdraw your winnings, you’ll be glad to know it’s a simple process.
- Go to your profile and click “Withdraw”.
- Select the amount you would like to withdraw.
- Choose the payment method from the list of options available and confirm.
Other important information to know when withdrawing
You can request a payout from £20, and there are no fees for using any of the methods. Duelz has transparent payment terms, which are just one click away in the main menu.
What’s more, withdrawals will be made using the same method used for deposits. This casino may also charge assigned administrative or compliance-related fees for processing withdrawals; however, this will be clearly stated when you perform a withdrawal request.
Documents and Information You’ll Need To Share With Duelz Casino To Open an Account
At some stage, you’ll be expected to submit your documents for verification:
- Photographic ID – passport, ID card or driving license
- Proof of address – bill or bank statement
- Snapshot of your payment method
Our Rating of Duelz Casinos’ Payments & Account Fairness
Casino payments are much more than the methods on offer. Shall we find out if Duelz will treat you reasonably too? Let’s see how it fares.
| What we checked | Score | Why this score? |
| Minimum Withdrawal and Deposit | 3/5 | Most methods allow for a tenner deposit and £20 withdrawal. |
| Accepted Payment Methods | 5/5 | Strong selection with lots of variety and trusted names. |
| Account Rules and Player Rights | 2/5 | Most rules are fair but there are inactivity fees. eCOGRA can be used as an ADR. |
| Withdrawal Speed and Processing Times | 3/5 | Up to 72 hours. |
| Duelz does the biz with its payment methods. |
| But… we deducted points based on the minimum payments and those inactivity fees are not ok either. This leaves a 13 out of 20 score, which means a 65% achievement. |
Our Rating of Duelz Casino’s Games Library & Usability
We’re all in it for the games, right? Let’s take a look to see if you’ll be able to easily find something to play.
Blackjack
Baccarat
Roulette
Live Casino
Craps
Slots
Poker
Game Shows
Big Time Gaming
Blueprint Gaming
Gameburger Studios
NetEnt
Nolimit City
Play’n GO
Pragmatic Play
Red Tiger Exclusive games and branded tables
We spotted a few different exclusive games when reviewing the site. These titles included an exclusive online slot called Dulez 3×1 and 2 different variations of Duelz branded roulette tables. If you’re looking for other popular branded titles, you’ll find online slot games like Jurassic Park and Lara Croft Temples and Tombs.
Our favourite slots at Duelz Casino
Doth spinning the reels please thee? Duelz Casino has a stack of online slots, from fan favourites like Bonanza and Starburst to new slot games such as Wolf Stack Megaways.
Top 4 slots to play at Duelz Casino
Live dealer tables available at Duelz Casino
If you’re in the mood for a real casino experience in your living room, check out Duelz Casino’s live dealer games lobby. You’ll find a varied selection of live roulette and live blackjack tables, amongst others.
Game Shows you can play at Duelz Casino
Live casino game shows are a pretty neat way to add a fun twist to classic casino games. Duelz Casino feature some pretty popular titles too, such as Crazy Time and Monopoly Live.
Popular game providers at Duelz Casino
You know you’re in for a right ol’ treat when the casino features games from the most established casino game providers from across the globe. Duelz Casino hosts games from leading providers such as Evolution, Play’n GO and Red Tiger.
Other games to play at Duelz Casino
Fancy a little change? Head back to basics and check out the plethora of classic table games available such as blackjack, baccarat and more.
Mobile experience at Duelz Casino
Duelz Casino works flawlessly on mobile devices, allowing you to enjoy the complete gaming experience from your smartphones or tablets. Every game is designed to run smoothly in any compatible mobile browser, so there’s no need to install an app here, just open the site in your browser and start playing.
Our rating of Duelz Casino’s games library & usability
We’re all in it for the games, right? Let’s take a look to see if you’ll be able to easily find something to play. Here’s our expert lowdown.
| What we checked | Score | Why this score? |
| Games library and Navigation | 7/10 | 2,000+ but not many jackpots. No developer filter and other basic filters are missing. |
| Software Providers and Game Integrity | 5/5 | 70+ featuring all the popular names and eCOGRA audits for fairness. |
| UX/UI Experience | 5/5 | Simple processes and useful menus but minimal info available unless you are a registered player. |
| Site Navigation & Design | 1.5/2.5 | Unique theme with stunning 3D moving imagery. This does become overbearing in the lobby though. |
| Mobile Experience | 2/2.5 | No apps but the mobile site does a great job. |
| Duelz Casino ensures you’ll be entertained with its high-quality range of games. |
| Duelz does a good job here and there’s lots to enjoy, and that leads us to awarding 20.5/25 which is a wholesome 82%. |
Duelz Casino’s customer support
Not to worry if you run into an issue, this casino site has a customer support team that can be contacted through live chat and email, 24/7.
Our Rating of Duelz Casino’s Customer Support
Here’s where we drilled down on the support agents and tested all the channels. Take a look at the table below for information.
| What we checked | Score | Why this score? |
| Opening an Account | 2/2 | Easy and just a few steps to complete. |
| Availability & Response Time | 2/2 | 24/7 service. |
| Contact Options | 2/2 | Live chat and email. |
| Clear Contact Options | 2/2 | Easy to find when you are logged into your account. |
| Help Centre & Self-Service Options | 0/2 | No FAQ’s, no blog – nothing! |
Languages supported: English.
Help Centre: Not available.
Other resources: You’ll find an active player community in the various social media channels.
| Duelz offers top-class support with quick response times, 24/7! |
| Despite the lack of a Help Centre we still dished out 8/10 which is a cool 80%. |
Duelz Casino’s Popularity & User Testimonials
Duelz is a popular choice in the UK but its Trust Pilot player reviews are not great. Most of these relate to the non-payout of winnings and KYC issues. On a lighter note, there are some happy members who pile praise on the live chat, game choice and rewards.
| Duelz is an attractive and appealing gaming destination. |
| Just be sure to have your KYC docs in order if you’re going to play here, to rule out any delays or issues. Despite a few issues which we’ve highlighted, this site may well appeal to those who enjoy themed casino experiences and regular promos. Sign up and keep our review in mind, though. We’ve awarded 6/10 for this section, which is a decent 60%. |
Commence thy Duelz Casino experience
Duelz Casino is an all-rounder option for UK players who enjoy an interactive gaming experience. The website immerses players in a medieval world with a charming soundtrack. Not only is there a great selection of games, but there’s also a good variety of regular promotions and tournaments. We would like to have access to an extensive FAQ page, as there are small queries that could be answered without needing to reach out to the customer support team.
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Frequently asked questions
