Duelz Casino Review
A realm of adventures awaits ye!Enjoy jousts of jackpots, slots and more at Duelz Casino.
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Summary
Most popular slots at Duelz
Details
Casino features
Game offerings
Game types
Blackjack 
Baccarat 
Roulette 
Live Casino
Craps
Slots
Poker
Game Shows Providers
Big Time Gaming
Blueprint Gaming
Gameburger Studios
NetEnt
Nolimit City
Play’n GO
Pragmatic Play
Red Tiger
Reel Kingdom
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Payment options
Mastercard Debit 
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Customer Service
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Duelz Review
Founded in 2018, Duelz Casino is an online UK casino with a unique medieval theme. Players can enjoy a good selection of online slots, live dealers and classic table games. In this Duelz Casino review, we will evaluate every aspect of this online casino.
Wondering how we review casinos? Well, we use our new 6-step testing process, which sees us following a strict set of guidelines:
- We reviewed Duelz Casino licensing, safety and trustworthiness
- We analysed bonus terms and promotions in Duelz Casino
- We checked how smooth and reliable payment methods are in Duelz Casino
- We analysed Duelz Casino’s game selection & usability
- What do you do if you encounter issues while playing at Duelz Casino?
- We judge the popularity of the Duelz Casino & check user testimonials
Duelz Casino licensing, safety and trustworthiness
Before we start to explore the more exciting stuff, we always begin any review by examining the casino’s gambling licence. For those of you tuning in from the UK, this means we check for an active UK Gambling Commission license. Further trustworthiness can be established through other licenses, such as the MGA. Thankfully, Duelz Casino holds a full UKGC license, registered under account number 48695.
AGE RISK WARNING
The Gambling Act 2005 was passed to ensure that children and vulnerable people are protected from harm related to gambling. To prevent underage gambling, operators are legally required by the UK Gambling Commission to verify a customer’s age before they can gamble or deposit funds. This ensures that anyone under the age of 18 is refused service.
Responsible gambling in Duelz Casino
Players can access a variety of different responsible gambling tools here, such as loss limits, reality checks, and self-exclusion. If further support is required, Duelz Casino also has helpful links to external organisations, including GamCare.
ADDICTION RISK WARNING
Anyone can become addicted to gambling, which could lead to serious problems. Always be aware of how you feel when you’re gambling. Some worrying signs could be chasing your losses and relying on wins to pay your bills. If you notice changes in your play, reach out to free organisations such as GamCare 0808 8020 133 or the Gordon Moody Association.
My rating of Duelz Casino’s trust & safety
This casino is operated by SuprPlay Limited, a company based in Malta. Let’s see how they fared with our rigorous security testing.
| What we checked | Score | Why this score? |
| Licences | 5/5 | Clean and valid UKGC license. |
| Brand Credibility & Ownership Trust | 5/5 | Launched in 2018, the operator has no blemishes on its name. They run a couple of popular and reputable UK-based casinos. |
| Security Measures & Data Protection | 3/5 | Difficult to find this info. SSL encryption level is unknown, though there are clear data policies. |
| Responsible Gambling Tools | 10/10 | Offers a fantastic range of limits and tools, which are easy to use. Complies with UKGC rules and uses AI detection software. |
Duelz Casino is an established and licensed brand
It falls short in a few areas due to a lack of transparency in its security policies. I rate it 23 out of 25.
Bonus terms and promos Duelz Casino
It’s time to discover what casino bonuses are available at Duelz Casino. I’ve broken the promotions down into categories to make things easier for you.
BONUS RISK WARNING
The welcome offer consists of a 100% deposit match up to £100 and 100 free spins on Book of Dead. Wagering requirements for the welcome bonus are 30x the combined bonus and deposit amount for the deposit match, and 60x for the free spins. The maximum win cap for the deposit bonus is £400. This means you must wager up to £6,000 before withdrawing bonus-related winnings.
Using the average slot RTP of 96% would mean you could lose £240 while trying to convert the deposit bonus deal.
Free spins are worth £0.10 each with a maximum winning of £100, subject to a 45x wagering requirement and a 3-day expiry. Please note that some games contribute less than 100% towards wagering requirements or may be excluded. For full details, refer to Duelz Casino’s official website.
Duelz Casino welcome bonus
New players at Duelz Casino can expect a welcome bonus of up to £100 + 100 free spins on the popular Book of Dead slot game by Play’n GO. To get your hands on this offer, simply:
- Follow our link and create your Duelz Casino account.
- Make a minimum deposit of £20.
- Enjoy your bonus match and free spins!
Please note that free spins will be awarded in batches of 20 over a period of 5 days. As always, full terms and conditions apply.
Duelz Casino cashback bonus
Duelz Casino offers a weekly casino cashback promotion, providing players with 10% back every Friday. This casino site will credit 10% of your previous week’s spend back into your account as cash.
Duelz Casino’s most popular offer
In our experience, the welcome offer appears most popular. However, please verify the current promotions at Duelz Casino.
Duelz Casino promotions and tournaments
Duelz Casino offers several live tournaments, including the Pragmatic Play Drop and Wins and live casino daily prize drops. Visit the promotions tab for more information on the current tournaments.
My rating of Duelz Casino bonus terms & promotions
Duelz certainly has an interesting promotions page, and cashback is rarely offered to UK players. But what’s lurking in the small print of these deals?
| What we checked | Score | Why this score? |
| Bonus Terms and Conditions | 3/5 | The maximum bonus bet is only £2, and there are some unfair win caps and numerous game exclusions. |
| Wagering Requirements | 2/5 | 30x wagering requirements apply to the bonus and deposit for the welcome offer, and 40-45x for the rest of the deals. |
| Ongoing Promotions | 4/5 | Weekly cashback, some loyalty incentives and software developer tournaments. |
Things are medieval when it comes to the bonuses at Duelz Casino.
The promotions may seem strong, but they lack free spins for existing players and no deposit bonuses. I’ve given a score of 9/15.
Payment methods & account fairness in Duelz Casino
There’s a satisfying range of popular payment options, including eWallets, PayByMobile and some prepaid methods. Check out the table below for the full rundown.
| Payment Method | Min Deposit | Max Withdrawal | Average Deposit Time | Average Withdrawal Time |
| Visa Debit | £20 | £10,000 | Instant | Up to 72 hours |
| Mastercard Debit | £20 | £10,000 | Instant | Up to 72 hours |
| PayPal | £20 | £10,000 | Instant | Up to 72 hours |
| Bank Transfer | £10 | £20,000 | Instant | Up to 72 hours |
| PaySafeCard | £10 | – | Instant | – |
| Rapid | £20 | – | Instant | – |
| Skrill | £20 | £10,000 | Instant | Up to 72 hours |
| Neteller | £20 | £10,000 | Instant | Up to 72 hours |
FINANCIAL RISK WARNING
Always remember that the casino will have an advantage over you, due to the house edge. If you are playing with cash, be mindful that you could lose it, and that gambling isn’t a way to make money. Most players lose money over time; therefore, set yourself a strict budget and only play with what you are happy to lose.
Step-by-step guide on how to withdraw from Duelz Casino
If you’re ready to withdraw your winnings, you’ll be pleased to know that the process is straightforward.
- Go to your profile and click “Withdraw”.
- Select the amount you would like to withdraw.
- Select the payment method from the available options and confirm.
Other important information to know when withdrawing
You can request a payout from £20, and there are no fees for using any of the methods. Duelz offers transparent payment terms, which can be accessed with just one click in the main menu.
What’s more, withdrawals will be made using the same method used for deposits. This casino may also charge assigned administrative or compliance-related fees for processing withdrawals; however, this will be clearly stated when you perform a withdrawal request.
Documents and information you need to share with Duelz Casino to open an account
At some stage, you’ll be expected to submit your documents for verification:
- Photographic ID – passport, ID card or driving license
- Proof of address – bill or bank statement
- Snapshot of your payment method
My rating of Duelz Casino payments & account fairness
Casino payments are far more extensive than the methods currently available. Here is an overview of my findings.
| What we checked | Score | Why this score? |
| Minimum Withdrawal and Deposit | 3/5 | Most methods allow for a tenner deposit and £20 withdrawal. |
| Accepted Payment Methods | 5/5 | Strong selection with a wide variety of trusted names. |
| Account Rules and Player Rights | 2/5 | An inactivity fee of £5 may be charged after a specified period of account inactivity. Please read Duelz Casino’s terms and conditions for full details on fees and account rules. eCOGRA can be used as an ADR. |
| Withdrawal Speed and Processing Times | 3/5 | Up to 72 hours. |
Duelz excels in its payment methods
But… I’ve deducted points based on the minimum payments and the £5 inactivity fee. This results in a score of 13 out of 20.
Duelz Casino games library & usability
Let’s take a look at what this casino has to offer in terms of its games. Take a look here.
CASINO GAMES WARNING
Remember that winning is never guaranteed. This is because every game is designed to be a game of chance, meaning the house always has a mathematical edge.
To ensure a secure and fair experience, always play at casino sites licensed by the UK Gambling Commission. Licensed games undergo rigorous testing to guarantee fair play and random outcomes.
Before you begin playing, ensure you fully understand the game rules, as these, along with the Return to Player (RTP) rate, may vary from one game to another. Additionally, be aware that different games may not contribute equally towards wagering requirements when using a bonus.
Exclusive games and branded tables
I spotted a few different exclusive games when reviewing the site. These titles included an exclusive online slot called Duelz 3×1 and two different variations of Duelz-branded roulette tables.
Recommended slots you can play at Duelz Casino
Doth spinning the reels please thee? Duelz Casino boasts a diverse selection of online slots, featuring fan favourites like Bonanza and Starburst, as well as new slot games like Wolf Stack Megaways.
Live dealer table available in Duelz Casino
If you’re in the mood for an authentic casino experience in your living room, check out Duelz Casino’s live dealer games lobby. You’ll find a varied selection of live roulette and live blackjack tables, amongst others.
Game Shows you can play in Duelz Casino
Live casino game shows are a neat way to add a fun twist to classic casino games. Duelz Casino feature some pretty popular titles too, such as Crazy Time and Monopoly Live.
Other games you can play at Duelz Casino
Fancy a little change? Head back to basics and check out the plethora of classic table games available, such as blackjack, baccarat and more.
Popular game providers at Duelz Casino
You know you’re in for a right ol’ treat when the casino features games from the most established casino game providers from across the globe. Duelz Casino features games from leading providers, including Evolution, Play’n GO, and Red Tiger.
Mobile experience at Duelz Casino
Duelz Casino works seamlessly on mobile devices, allowing you to enjoy the complete gaming experience from your smartphone or tablet. Every game is designed to run smoothly in any compatible mobile browser, so there’s no need to install a casino app; open the site in your browser and start playing.
My rating of Duelz Casino’s game library & usability
Let’s take a look to see if you’ll be able to find something to play easily.
| What we checked | Score | Why this score? |
| Games Library and Navigation | 7/10 | 2,000+ but not many jackpots. No developer filter and other basic filters are missing. |
| Software Providers and Game Integrity | 5/5 | 70+ featuring all the popular names and eCOGRA audits for fairness. |
| Site Navigation & Design | 1.5/2.5 | Unique theme with stunning 3D moving imagery. This does become overbearing in the lobby, though. |
| Mobile Experience | 2/2.5 | No apps, but the mobile site does a great job. |
Duelz Casino ensures you’ll be entertained with its high-quality range of games
Duelz does a good job here, and there’s plenty to enjoy, which leads to my rating of 15.5/25.
Duelz Casino customer support
If you encounter an issue, rest assured that this casino site offers a 24/7 customer support team, accessible via live chat and email.
| Contact: | Average Answer Time | |
| [email protected] | Avg 24 hours | |
| live chat | 24/7 live chat on site | 2-3 mins |
Languages supported: English.
Help Centre: Not available. Users are encouraged to contact customer support via live chat or email for assistance.
Other resources: You can find an active player community on various social media channels.
My rating of Duelz Casino customer support
Here’s where I drilled down on the support agents and tested all the channels. Refer to the table below for more information.
| What we checked | Score | Why this score? |
| Opening an Account | 2/2 | Easy and just a few steps to complete. |
| Availability & Response Time | 2/2 | 24/7 service. |
| Contact Options | 2/2 | Live chat and email. |
| Clear Contact Options | 2/2 | Easy to find when you are logged into your account. |
| Help Centre & Self-Service Options | 0/2 | No FAQ’s, no blog – nothing! |
Duelz offers strong customer support with quick response times, 24/7!
Despite the lack of a Help Centre, I still rate this casino 8/10.
Popularity & user testimonials
Duelz is a popular choice in the UK, but its Trustpilot player reviews are not great. Most of these issues relate to the non-payment of winnings and KYC problems. On a lighter note, some happy members comment on the efficiency of the live chat, game choice and rewards.
Duelz is an attractive and appealing gaming destination
Please ensure you have your KYC documents in order if you plan to participate, to avoid any delays or issues. Despite a few problems which I highlighted, this site may well appeal to those who enjoy themed casino experiences and regular promos. I’ve awarded 6/10 for this section.
Commence thy Duelz Casino experience
Duelz Casino is an all-rounder option for UK players who enjoy an interactive gaming experience. The website immerses players in a medieval world, accompanied by a charming soundtrack. Not only is there a great selection of games, but there’s also a good variety of regular promotions and tournaments. I would like access to an extensive FAQ page, as there are minor queries that could be answered without needing to contact the customer support team.
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Frequently asked questions
Chloe brings together seriously in-depth research with a passion for slots to create accurate, engaging casino content. Her background in marketing and communications ensures trusted, player-focused insights.