Betfred Casino Review
Recognise that iconic red and blue logo? Yup, Betfred also offers a full-on UK casino experience!Betfred has more than 1,000 betting shops throughout the UK and has a history spanning 50+ years. Nowadays, you can also play thousands of your fave games online and scoop some smashing bonuses. But is it really any good, or has the operator bitten off more than it can chew? Find out in my Betfred review!
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Betfred Review
How we analyse casinos is a huge deal to us here at CasinoHawks. We always want to bring you the upfront facts coupled with our honest opinions. So, we developed a 6-pillar testing process. Check this out in action for my Betfred review:
- I reviewed Betfred’s licensing, safety and trustworthiness
- I analysed the bonus terms and promos at Betfred
- I checked Betfred’s payment methods for smoothness and reliability
- I analysed Betfred’s game selection and overall usability
- I tested the Betfred customer support
- I researched the popularity of Betfred and checked real UK player testimonials
Betfred Licensing, Safety and Trustworthiness
If you are in the UK, it’s crucial that you only use casinos which have a gambling license issued by the UKGC. So, my first step of this review was to hop over to the UKGC to verify Betfred’s credentials. I found a valid license with account number 39544. Petfre (Gibraltar) Limited trades as Betfred, and they also hold a license from the Gibraltar Gambling Commission.
Regulatory action was reported against Betfred in May 2025 by the UKGC. This reportedly involved a fine which related to technical standards. Please check the UKGC site for the official details.
| ⚠️AGE RISK WARNING: |
| 18+ only. The UK Gambling Act of 2005 sets out the law which covers all types of gambling, including online. Part of this act was created to ensure children and vulnerable people can be protected from the harm related to gambling. The UKGC is the regulator and ensures all of its licensed casinos do not offer services to under-18s. These sites must verify the age of all players. |
Responsible Gambling at Betfred
Betfred has developed its own ‘Positive Play’ pillars and S.A.F.E. checklist, demonstrating commitment to responsible gambling. I found that player-controlled tools include deposit limits, reality checks, self-exclusion and time out. However extra limits such as loss, wager and session limits would strengthen player protection. Always remember that gambling involves a risk and can lead to harm and addiction, please gamble responsibly.
| ⚠️ ADDICTION RISK WARNING ⚠️ |
| Gambling can be entertaining but it can also lead to harm which is why we advocate that you check in with your emotions. Ask yourself how gambling makes you feel. Some signs to keep an eye out for can include trying to win back the money you have lost and spending above your budget. If you aren’t feeling great then please reach out for support. There are lots of UK-based organisations that can offer free guidance and a non-judgemental listening ear. These can be GambleAware 0808 8020 133 or GamCare. |
My Rating of Betfred’s Trust & Safety
For such a massive name, you’d expect everything to be tickety boo here when it comes to security. Let’s see.
| What I checked | Score | Why this score? |
| Licences | 4/5 | A valid UKGC license but due to the regulatory action, I have removed 1 point. |
| Brand Credibility & Ownership Trust | 5/5 | Betfred went online in 2004, though they began operating as bookmakers in 1967 and are well-established in the UK. |
| Security Measures & Data Protection | 3/5 | I did find that Betfred mentions annual PCI-DSS assessments and has a valid PCI-compliant certificate. It doesn’t specify the level of SSL encryption or offer 2FA though. Both of which are important security features that you should be aware of. There is a clear GDPR policy and IBAS is used as the ADR. |
| Responsible Gambling Tools | 8/10 | I’ve deducted 2 points as more player-controlled account limits are required. |
| Betfred has work to do on some of these important aspects |
| I’d like to see more transparency on security protocols and increased safer gambling account limits. The scores are 20/25. |
Betfred’s Bonus Terms and Promos
There’s a shedload of bonuses which cover slots, bingo, lotto, poker and live casino!
| ⚠️BONUS RISK WARNING |
| To claim this deal, you must have verified your account and made your first deposit with a debit card. Opt into the offer on the Betfred ‘Promotions’ page and then stake £10 on eligible slots within 30 days of creating your account. Please check these games on the Betfred site before you claim this deal. You will then be offered a choice of: 50 free spins on Age of Gods slot worth £0.20 each or 100 free spins on Better Wilds worth £0.10 each or 200 free spins on Age Of The Gods God of Storms 2, worth £0.05 each Once you have made your selection, your spins will be added to your account within 48 hours and will expire after 7 days. When you have used all of the spins, any winnings will be credited to your balance, free of wagering requirements. Full terms and conditions apply and the games which the free spins are available on may change. Please check the terms on the Betfred site before claiming and gamble responsibly. |
Betfred Welcome Bonus
The casino welcome offer is not your average deal! Stake a tenner on selected games and bag 200 free spins with varying values. According to Betfred, these spins have no wagering requirements, so whatever you win you can keep! Please review the full terms and conditions though on the Betfred site before you claim this offer.
There are further welcome offers available. You could claim up to £5 worth of live casino Golden Chips, a £10 bingo bonus, £5 free lotto bet or £5 cash to use on poker. All of these deals have specific terms and conditions, so please read them before claiming.
Free Spins Offers at Betfred
So the free spins from the welcome deal are available in the following bundles. Choose which one you like best, once you have staked £10 on the selected games:
- 50 free spins on Age of Gods: £0.20 each
- 100 free spins on Better Wilds: £0.10 each
- 200 free spins on Age Of The Gods God of Storms 2: £0.05 each
Betfred’s Free Spins for Existing Players
I uncovered a cracking bunch of free spins offers for existing players. What’s more, these are all free of wagering requirements.
- Free Spins Acca: Get up to 200 free spins each week by staking £10 on selected slots. Please check the Betfred official site for the full terms of this offer and eligible games.
- Mystery Free Spins: Open selected casino games and win up to 50 free spins every day. There’s no deposit required! Please review the full terms on the Betfred site before playing.
- Upgraded Mystery Free Spins: Stake £10 on eligible games and get up to 100 free spins the next day.
Earn Betfred Comp Points
You can earn 1 CP for every £10 you stake on eligible casino and live casino games. These points can then be converted into cool hard cash, live casino Golden Chips or free spins. This scheme has specific terms and conditions. Please read these before you start to play.
Betfred Promotions and Tournaments
This section of my Betfred review is far from over! You can also enjoy a weekly quiz and a game of the week for more comp points. I spotted some free spins reloads and a weekly prize draw. As for tournaments, there’s the fabulous ‘Drops & Wins’ from Pragmatic Play and slot race leaderboards – phew!
My Rating of Betfred’s Bonus Terms & Promotions
Here’s where I drill down on the smallprint and also delve into whether these promos will give you decent value.
| What I checked | Score | Why this score? |
| Bonus Terms and Conditions | 5/5 | Fair, transparent, easy to locate and understand. |
| Wagering Requirements | 5/5 | Most of the deals are free from wagering requirements. Where these may apply, then the bonus amount requires a 1x wagering only. |
| Ongoing Promotions | 5/5 | Excellent variety and many require a stake on selected games, rather than a deposit to qualify. |
| Betfred serves up a bunch of fair offers with something to suit all types of players! |
| It’s top marks here with 15/15. |
Payment Methods & Account Fairness at Betfred
You’ll be pleased to know there’s a fair chunk of UK friendly banking options!
| Payment Method | Minimum Deposit | Maximum Withdrawal | Average Deposit Time | Average Withdrawal Pending Time |
| Visa & Mastercard debit | £5 | £20,000 | Instant | Within 4 hours |
| Skrill & Neteller | £5 | £20,000 | Instant | Within 6 hours |
| PayPal | £5 | £20,000 | Instant | Within 6 hours |
| PaySafeCard | £5 | N/A | Instant | N/A |
| Open Banking | £5 | £20,000 | Instant | Within 6 hours |
| BACS | £5 | £20,000 | Instant | Within 3 days |
| ⚠️FINANCIAL RISK WARNING |
| Gambling should only be done for fun and with the money that you can afford to lose. We strongly recommend that you set financial limits before you start to play. Along with regularly reviewing your account transactions and playing history. Remember that most players lose over time due to the casino’s house edge. Please gamble responsibly. |
How To Withdraw From Betfred
- Select ‘Withdraw’ from your profile
- Choose the amount and method
- Check you are happy, then click ‘Withdraw’
Other Important Information
There is no official minimum withdrawal amount. However withdrawals that are under £5 will require you to contact support to process the request.
Documents and Information You’ll Need To Share With Betfred
During sign-up, your ID and age will be electronically verified. If this can’t be done, then you will need to supply screenshots of the following verification documents before you can play.
- ID: Passport, driving license or ID card
- Proof of address: Driving license, utility bill or bank statement
My Rating of Betfred’s Payment & Account Fairness
Will you get a fair deal and how good are those payment processes?
| What I checked | Score | Why this score? |
| Minimum Withdrawal and Deposit | 5/5 | £5 for a deposit and there is no minimum withdrawal amount. |
| Accepted Payment Methods | 4/5 | There’s a good variety but Google and Apple Pay were not supported at the time of my Betfred review. |
| Account Rules and Player Rights | 5/5 | Betfred does not charge payment fees or fees should your account become inactive. If you don’t log in for 365 consecutive days, Betfred will try and contact you and return any remaining balance. If this doesn’t work, then your account will be suspended and any balance can be retrieved indefinitely by contacting support. |
| Withdrawal Speed and Processing Times | 4/5 | Most methods will take a max of 6 hours though BACS can take up to 3 days. |
| Just a few more eWallets and quicker BACS withdrawals and Betfred would’ve got top marks! |
| The score is a respectable 18/20. |
Betfred’s Game Library & Usability
My Betfred review revealed 2,500+ casino games with masses of variety!
| ⚠️CASINO GAMES WARNING |
| If you are based in the UK, please only gamble at casinos licensed by the UKGC. This means that all of the games are licensed and tested for fairness. Each game is different and will feature varied RTPs and rules, as well as bonus wagering contribution rates. Please be sure to check all of these details before you start to play. Please always gamble responsibly. |
Did I Find Any Exclusive Games?
Yup! The Betfred Zone holds 15+ titles developed in-house. These include Betfred to the 9’s, Betfred Gold Cash Free Spins and Betfred Megaways!
Let’s Talk About the Slots at Betfred
There are a lot of slot genres to choose from, including Megaways, high volatility, 3 reels and must-fall jackpots. I enjoyed playing The Walking Dead LuckyTap, Big Bass Bonanza and Mines.
Betfred’s Live Dealer Tables
This live casino is a great size at 90+ games with a good spread across the main genres of roulette, baccarat, etc. I particularly like the Betfred Lounge, where you’ll find exclusive games such as Betfred Roulette and Betfred Blackjack 2.
Game Shows You Can Play at Betfred
I was a bit dismayed to see just 10 live game shows and I presume this is because Evolution is missing. Nevertheless I still had fun on Jumanji The Bonus Level, Mega Party and Spin a Win Wild.
Popular Game Providers at Betfred
With 70+ software developers, you’ll get a nice choice of titles and mechanics to choose from. These include:
Betfred Mobile Experience
Betfred has a range of mobile apps for casino & sports betting, lotto and bingo. These are available from the iOS store and Google Play. If you don’t want to download, then you can play by logging in to the casino app with the site’s URL. Overall, I found that the Android app was slow and both this, and the Apple app are cluttered.
My Rating of Betfred’s Games Library & Usability
Let’s check out how my user and gameplay journey flowed and get those scores in!
| What I checked | Score | Why this score? |
| Games Library and Navigation | 6/10 | Quality is high but some genres are lacking such as Craps, Crash and plinko. All lobbies need an overhaul when it comes to organisation. |
| Software Providers and Game Integrity | 3/5 | The collection is decent but Evolution is missing. Betfred makes its game RTPs easy to find but there is no mention of the platform using 3rd party games testing agencies. |
| UX/UI Experience | ||
| Site Navigation & Design | 1/2.5 | The desktop site is cluttered, making loading times slow and navigation difficult. I think that the theme is also outdated. |
| Mobile Experience | 1/2.5 | The Android app needs further development and all the apps are too cluttered. |
| Betfred needs to streamline its navigation and modernise its theme! |
| This gives an 11 out of 20. |
Betfred’s Customer Support
24/7 support is available on live chat and email. It’s nice to see a UK freephone number ,and you can even send a letter by good ol’ Royal Mail.
| Contact: | Average Answer Time | |
| [email protected] | Within 72 hours | |
| Phone | 0800 028 7747 (8 am-8 pm, 7 days a week) | Few secs |
| Live chat | 24/7 | Up to 5 minutes |
| Post | Customer Services Betfred The Spectrum 56/58 Benson Road Birchwood, Warrington WA3 7PQ | Within 2 weeks |
| Betfred | Within 72 hours | |
| X | @Betfred | N/A |
| @betfred_official | Within 72 hours |
Languages: English.
Help Centre: I found lots of FAQ’s and a great search function.
Other resources: There is a YouTube page but like the other socials, this is focused on sports betting.
My Rating of Betfred’s Customer Support
Shall we see how the support channels fared in my Betfred review testing?
| What I checked | Score | Why this score? |
| Opening an Account | 2/2 | This was easy and if KYC is required at this point, then the process is automated and takes less than 24 hours. |
| Availability & Response Time | 1/2 | 24/7 for chat and email but the phone line is available from 8 am until 8 pm. I encountered a bot on chat which couldn’t answer my queries, but did connect me to a human quickly. Email response times are up to 72 hours which is too slow. |
| Contact Options | 2/2 | Phone, post, email, live chat and social media channels – I can’t argue with that! |
| Clear Contact Options | 1/2 | The ‘Help’ and live chat icons were missing from some desktop pages, though the apps give better access. |
| Help Centre & Self-Service Options | 2/2 | User-friendly with great coverage on all topics. |
| Betfred support agents offer a friendly service but tweaks are required on the organisation of the site |
| The final scores are 8/10. |
Popularity & User Testimonials
Betfred is hugely popular in the UK and since launching its online casino, there’s a good mix of slots and sports betting fans now. For a brand which has been going since 1967, there are thousands of player reviews.
I discovered mixed testimonials with problems ranging from difficulties claiming the welcome offer, to praise for the choice of games. I can see from the reviews that Betfred have improved the site when it comes to support and player rewards. I was also pleased to see that they have addressed many of the testimonials.
| Betfred is doing alright with its UK online players! |
| I am awarding a 6 out of 10. Complaints arise, but the support team do respond to these on the most popular review sites. |
Betfred Is a One-Stop Site for All Types of UK Gamblers
It offers SO much, whether you like slots, bingo, poker, lotto or live casino. It does a good job at providing equal focus on these verticals too. I was also pleased to see as much effort going into the casino as it does with sports betting. Something often lacking from the sports-focused betting companies in the UK IMO. The site really needs better organisation, though, as at present it’s not great and newbies may feel overwhelmed.
Other Casinos To Try if You Like Betfred
Check out these casino reviews for sites which offer a good mix of all types of gaming:
Frequently asked questions
As a trusted expert writer with over nine years in the online gambling industry, Nicola produces honest and engaging casino reviews and content for UK players. She has experience working with operators and in editorial roles.