Bet365 Casino Review
The online betting giant's take on online casino!With claims of over 80 million customers in more than 150 countries, Bet365's online casino offering appears to be nothing to sniff at. But it's up to the CasinoHawks Bet365 review to determine whether it is truly on the money…
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bet365 Review
I’ve conducted a thorough review of Bet365, looking at everything from its licenses to testimonials. To understand how we at CasinoHawks assess each casino, be sure to check out our How We Rate Casinos guide.
- We reviewed Bet365’s licensing, safety and trustworthiness
- We analysed the bonus terms and promotions in Bet365
- We checked how smooth and reliable payment methods are in Bet365
- We analysed Bet365’s game selection & usability
- What do you do if you encounter issues while playing at Bet365?
- We judge the popularity of Bet365 & check user testimonials
Bet365 licensing, safety and trustworthiness
As a long-running gambling operator, Bet365 knows what is required to ensure a legal and safe experience. As well as holding a UKGC gambling license under account number 55149, the casino also has Secure Socket Layer (SSL) encryption and Random Number Generators to ensure fairness.
| ⚠️ AGE RISK WARNING |
| 18+ only. In the UK, the United Kingdom Gambling Commission prohibits gambling for those under the age of 18. Player age must be verified by operators, and minors should be refused service. |
Responsible gambling in Bet365
Bet365 has a detailed and attractively laid out Responsible Gambling section that shows its dedication to this matter. It covers the limits and reality checks you can set on your account, details of helpful organisations and how to self-exclude for an extended period.
| ⚠️ ADDICTION RISK |
| Whilst gambling can be an enjoyable activity, it’s important to be aware of the potential harm. Look out for the warning signs of problematic gambling, such as gambling with borrowed money, trying to win back losses, or spending more than you can afford. If you’re struggling, free, confidential support is available in the UK. Reach out to GamCare on 0808 8020 133 or find help through NHS gambling addiction services. |
My rating of Bet365’s trust & safety
How does one of the most popular gambling institutions in the UK handle these most important matters?
| What we checked | Score | Why this score? |
| Licences | 5/5 | Valid and clean UKGC license. The operator has a further 2 licenses covering Europe, the US and the rest of the world. |
| Brand credibility & ownership trust | 5/5 | With 20 years under its belt, bet365 is up there in the UK hall of gambling legends. It has a golden reputation in the industry. |
| Security measures & data protection | 5/5 | 256-bit SSL encryption, firewall and compliant with GDPR and licensing requirements. |
| Responsible gambling tools | 10/10 | Dedicated separate site, comprehensive tools, direct 24/7 player support channel for RG matters. |
| I couldn’t see any issues here |
| Bet365 has the tools and measures in place to ensure players remain safe and secure. I give them 25/25! |
Bonus terms and promos at bet365
Here we are at the casino bonuses – something which can either add value to your experience or ruin it. I reviewed every term and condition clause to ensure they are fair and transparent.
| ⚠️ BONUS RISK WARNING |
| The welcome offer gives players up to 500 free spins with Bet365’s 10 Days of free spins promotion. As the offer has no wagering requirements on the free spins. However, you should ensure that you review the full terms and conditions on the official site to understand all eligibility criteria and restrictions. |
Bet365 welcome bonus
New players can get a casino welcome bonus of up to 500 free spins in 10 days when they sign up and deposit at least £10 in their lifetime deposits. You’ll be able to select prizes of 5, 10, 20 or 50 Free Spins; with 10 selections available within 20 days and 24 hours between each selection.
This offer is available to new and fully verified customers only. You must claim the offer within 30 days of registering your Bet365 account. There is no wagering requirement attached to the winnings from your free spins. Full T&Cs apply.
Bet365 free spins offer
As mentioned above, Bet365 offers free spins as part of their new player bonus!
Bet365’s most popular offer
When researching, I noticed that the Stake & Get promo is the most claimed. Play £25 on selected slots and get 25 free spins each day.
Bet365’s promotions and tournaments
Bet365 offers players a good variety of other free spins promotions and live tournaments. Be sure to check the offers page regularly for a full rundown.
My rating of Bet365’s bonus terms & promotions
Things are tight for bonuses with UKGC casinos, but Bet365 has done a super job at giving players lots of extras.
| What we checked | Score | Why this score? |
| Bonus terms and conditions | 5/5 | Easy to understand and fair with no hidden clauses. |
| Wagering requirements | 5/5 | Full marks here as most offers are wager-free. Other than that, the standard wagering requirements follow the industry average of 35x. |
| Ongoing promotions | 4/5 | Fully charged deals which can be claimed for a tenner. Though loyalty incentives have been removed. |
| As expected, Bet365 hits the mark with its fair and good value rewards |
| It’s great to see offers which don’t require hefty deposits to claim, and we won’t knock wager-free bonuses! That said, I couldn’t see any no deposit bonuses, cashback offers or free spins for existing players. However, I rate this site 14/15. |
Payment methods & account fairness in Bet365
Whether you prefer plastic, digital coins, or good old-fashioned bank transfers, bet365’s got you sorted with a range of payment options, including bank transfers, e-wallets and debit cards. Being a large casino, Bet365 offers plenty of payment methods.
| Payment Method | Min Deposit | Max Withdrawal | Average Deposit Time | Average Withdrawal Time |
| Apple Pay | £5 | £20,000 | Instant | Instant |
| Google Pay | £5 | – | Instant | – |
| PayPal | £25 | £5,500 | Instant | 1-4 hours |
| WireTransfer | £100 | £100,000 | 2-10 days | 1-4 hours |
| Trustly | £5 | £100,000 | Instant | 1-4 hours |
| PaySafeCard | £5 | £2,000 | Instant | 1-4 hours |
| Debit card | £5 | £20,000 | Instant | 1-4 hours |
| ⚠️ FINANCIAL RISK WARNING |
| Don’t bet on a guaranteed win. Gambling should only ever be for entertainment, not an investment. Both your time and money are valuable, so ensure that you track both when you gamble. If you feel like you’re playing longer or spending more than you intended, it’s time to stop. Remember to set strict limits before you start and always only gamble with money you can afford to lose. |
Step by Step guide on how to withdraw from Bet365
- Log in and navigate to your account page.
- Select Bank, and then click on Withdraw.
- Choose your banking method and enter the withdrawal amount.
- Follow any further prompts and finalise the transaction.
Other important information to know when withdrawing
You can withdraw at least £5 via most methods apart from PayPal, which has a £10 limit. The maximum varies between £2,000 and £100,000 depending on the banking method.
Documents and information you need to share with Bet365 to open an account
Opening a Bet365 account requires a few bits of info as part of their KYC process. Here’s what you’ll need:
- Valid ID (passport, driver’s license)
- Proof of Address (utility bill, bank statement)
- Payment Method Details (bank account, e-wallet)
All copies of personal identification must contain a photographic ID and display your full name, date of birth and a valid document expiry date. The casino might also ask you for proof that you have sufficient funds to support your gambling activity
My rating of Bet365’s payments & account fairness
Will Bet365 be a safe choice for your money, and does it offer ethical rules? It may offer a range of fast and reliable payment methods, but as a player, you should be aware that inactivity fees apply under certain conditions. Be sure to read the full terms and conditions before signing up to learn about these fees, including the amount and when they are charged.
| What we checked | Score | Why this score? |
| Minimum withdrawal and deposit | 5/5 | Payments from a fiver. |
| Accepted payment methods | 4/5 | Most payment methods are available. Adding e-wallets such as Skrill and Neteller would increase flexibility. |
| Account rules and player rights | 2/5 | General fair terms, but inactivity fees apply for accounts with funds left in them. |
| Withdrawal speed and processing times | 4/5 | Most withdrawals clear within 24 hours, although standard processing can take up to 1 – 5 days. |
| Expect trusted and fast payments, but with inactivity fees |
| Although this casino offers trusted and fast payments, the inactivity fees came as a surprise. With this in mind, we give this casino a rating of 15/20. |
Bet365’s games library & usability
Get ready to dive into Bet365’s games library. From exclusive games to live dealer tables, there’s a little something for every gaming enthusiast.
| ⚠️ CASINO GAMES WARNING |
| Casino games are games of chance. Whilst the thought of a big win is undeniable, it’s important to remember that the house always has a mathematical edge, meaning most players will experience losses. To ensure fairness, licensed games are rigorously tested to ensure a fair playing field and random results. Be sure to fully understand the game rules before playing, as these, as well as the RTP, can differ from game to game. Alongside this, different games may contribute differently towards wagering requirements. Ultimately, gambling should only ever be seen as entertainment, not a way to make money. To reduce risks and ensure a secure experience, always play at casino sites licensed by the UKGC. Need help? Visit GamCare: https://www.gamcare.org.uk/ |
Exclusive games and branded tables
Bet365 presents an unmistakably unique gaming venture, delivering exclusive games and custom-made tables that set it apart, crafting an entertainment domain infused with a distinctive British essence. The “Originals” section flaunts an assemblage of games exclusively gracing Bet365’s platform, including notable names like:
- 7 Lucky Keys
- Bullish Business: Mad Money
Moreover, the esteemed Nolimit City lends its coveted touch with exclusive gems like:
- Apocalypse Returns Infectious X
- Mercenary X guarantees an unmatched gaming odyssey that’s quintessentially British in flavour
Recommended slots you can play at Bet365
I’ve sifted through Bet365’s online slot collection like a discerning tea connoisseur and noticed some top titles, like Rainbow Riches, Book of Dead and Sweet Bonanza.
Live dealer table available in Bet365
If you’re on the lookout for a live casino experience from the comfort of your own home, you’re in luck. There’s a good selection of live dealer games such as live blackjack, live baccarat and live poker.
Game Shows you can play in Bet365
Fancy a bit of excitement? Bet365’s live casino game shows will have you on the edge of your seat.
More games you can play at Bet365
Alongside the games mentioned above, you can find classic table games such as poker, Slingo, bingo and crash games.
Popular game providers at Bet365
Bet365 has teamed up with leading game providers, creating a gaming paradise. From slots to live casino, their game portfolio features titles from well-known names like NetEnt and Pragmatic Play.
Mobile experience at Bet365
If you’re into playing games on the move, they’ve got your back with apps for both iOS and Android from your mobile. You’ve got the Bet365 Casino app and the Bet365 Live Casino app, offering their own unique experiences.
My rating of Bet365’s games library & usability
Well known for its award-winning sports betting, but how well does Bet365 keep its casino fans entertained?
| What we checked | Score | Why this score? |
| Games library and navigation | 6/10 | 1,500+ games with varied genres and lots of exclusive slots and live casino tables. There are basic filters, but we’d love to see some theme, RTP and payline ones. |
| Software providers and game integrity | 5/5 | Prides itself on regularly tested RNGS and has a wide choice of top-name developers on board. |
| Site navigation & design | 2.5/2.5 | Classic and familiar theme with a clear layout and easy-to-access menus. |
| Mobile experience | 2.25/2.5 | Mobile optimised site and 2 official apps. |
| There’s a great selection of games, but the simple navigation lets it down |
| There are over 1,500 games to choose from, but the filters feel basic. However, I still give Bet365 16/20 here. |
Bet365’s customer support
Customer support at Bet365 is available around the clock and ready to help with any query. Here’s how you can reach them:
| Contact: | Average Answer Time | |
| [email protected] | 2-3 mins | |
| phone | Not available. | – |
| live chat | Available on site 24/7. | 2 mins |
| https://x.com/bet365Gaming | Not used for customer support. | |
| https://www.facebook.com/bet365Gaming | Not used for customer support. |
Languages supported: English.
Help Centre: Contains heaps of FAQs, guides, news items and useful tips.
Other resources they offer: Offers great coverage on Facebook and X, with updated content and a welcoming player community.
My rating of Bet365’s customer support
It might be the least exciting part of the casino journey, but it’s super important to have good quality support on hand 24/7.
| What we checked | Score | Why this score? |
| Opening an account | 2/2 | Simple and welcoming with quick KYC turnaround times. |
| Availability & response time | 2/2 | Simple and welcoming with quick KYC turnaround times. |
| Contact options | 2/2 | Email, live chat and a range of social media messaging services. |
| Clear contact options | 2/2 | Easy to access on desktop and mobile. |
| Help centre & self-service options | 2/2 | A vast set of FAQs with in-depth responses. Process guides and a clear dispute resolution process with IBAS. |
| Bet365 delivers with its responsive, thorough and helpful support. |
| Whether you like instant interaction or prefer to find the answers for yourself, this site has got you covered. For this reason, I give this casino a 100% score for customer support. |
Popularity & user testimonials
Bet365 ranks among the most-visited sites for sports betting and casinos in the UK. It’s good to see that attention is paid to both these verticals, too. Whilst Bet365 is a popular award-winning brand, some user feedback notes concerns with the KYC process, withdrawals and bonus terms. We continue to encourage players to review all these aspects carefully.
| Bet365 is one of the few UK casinos which have been around for 20+ years, and there’s a good reason for this. |
| Over 1500 titles are available for UK players, including live casino games such as Live Blackjack and exclusive slots such as Bet365 Casino High Flyer. Bonuses are well-planned and often wager-free. Support is fantastic, and I didn’t find any red flags in any of the terms. That said, I rate this 6/10. |
So, what’s the final verdict on Bet365?
After scrutinising every nook and cranny of Bet365 Casino, I’ve come to a final verdict. With a varied gaming selection, generous bonuses, and a commitment to responsible gambling, Bet365 is a formidable player in the UK online gambling scene.
Other casinos to play at if you like Bet365
If you’ve had your fill of Bet365 and fancy exploring other online casinos, check out a couple more recommended online casino reviews:
Frequently asked questions
Nicola is a seasoned iGaming content writer with nearly 9 years in the online gambling industry. Starting at LeoVegas in 2016, she moved from Customer Support to Senior Quality Assurance before honing her craft as a Copywriter. Since 2020, Nicola has built a reputation as a trusted expert writer, producing honest, engaging casino reviews and content for top brands like Betsson, Mr Green, Ladbrokes, AskGamblers and more. She specialises in slots, bonuses, live casino games and responsible gambling topics, always putting players first.