Jackpotjoy is one of the oldest online bingo brands in the UK
Jackpotjoy's terms are fair and found in the link in the bottom of each page
The Jackpotjoy website is a bit cluttered, making it slightly difficult to navigate
Jackpotjoy's helpful live chat is available 24/7, but the casino does not offer a phone line service
Summary
Details
Casino features
Game offerings
Game types
Blackjack 
Baccarat 
Roulette 
Live Casino
Craps
Slots
Poker
Game Shows Payment
Payment options
Mastercard Debit 
Visa Debit 
Visa Electron Deposit
Withdrawal
Customer Service
Live chat
Jackpotjoy Review
Jackpotjoy is a long-established British online bingo brand, having been launched back in 2003. The site has retained the distinctive blue and white colour scheme, and while the focus remains squarely on bingo, there’s also plenty for the casino fans to check out. But what does this involve? That’s what the Casino Hawks Jackpotjoy review is all about!
What you’ll find in this Jackpotjoy Review
The Casino Hawks online casino review process is simple – we follow a series of steps to analyse any casino site thoroughly. Here are the steps involved in our Jackpotjoy review:
- Licences
- Bonus and offers analysis
- How easy is it to open a new account?
- What you need to know about their deposit methods
- Are cryptocurrencies available?
- What the game selection looks like
- How withdrawals works
- What do you do if you run into issues
- The mobile experience
- Responsible Gaming
Jackpotjoy licensing, safety and trustworthiness
The first thing we at Casino Hawks check when analysing an online casino is whether the site is properly licenced. Jackpotjoy is covered in that aspect since operator Gamesys Operations Limited holds an all-important licence from the UK Gambling Commission (UKGC). This is the entity that covers all gambling activities here in Blighty! For good measure, Gamesys also holds a licence from the Government of Gibraltar, since that’s where the company is currently located.
Jackpotjoy – Complete list of Licences
- UKGC account number 38905
- Gibraltar Gambling Commissioner RGL No. 46
What makes Jackpotjoy safe
While holding a proper licence does a lot to prove that an online casino is trustworthy, a site must do more to ensure that players feel safe. So let’s check what Jackpotjoy does regarding the security of players’ funds and personal data.
- Safety of funds is covered by the use of Secure Socket Layer (SSL), the standard technology used to encrypt data sent between a website and the user’s internet browser.
- A detailed privacy policy takes care of the security of personal information. Among other things, this policy points out how the casino is in compliance with data protection laws such as the EU’s General Data Protection Regulation (GDPR).
- Last but not least, international third-party agency eCOGRA regularly audits the random number generators (RNGs) powering Jackpotjoy’s games, ensuring these are fair to play.
| The Joy of Security |
|---|
| Jackpotjoy operator Gamesys appears to be doing all it can to ensure players can rest easy as far as security and fairness go. |
Welcome offers and Promos – Grab a Bonus at Jackpotjoy
Do you want a bonus? Because that’s what this section of this Jackpotjoy review is all about! Let’s see how this casino stacks up as far as goodies and promotions to players old and new go.
New Player Bonus: Play £10, Get 30 Free Spins or £50 in Bingo Tickets
The Jackpotjoy welcome offer gives newcomers a choice – do you want free spins or bingo tickets? To receive this bonus, you need to make a first deposit of at least £10 before betting £10 or more on any of the games available in the casino.
Completing this bonus within 30 days of your first deposit will award you with your choice of bonus. This will consist of either 30 free spins on the slot Double Bubble or £50 to use on all of Jackpotjoy’s bingo games (with the exception of Session Bingo and Playoff Palace).
The free spins are worth 1p each and have no wagering requirements, while the bingo tickets you can buy with the £50 bonus can cost up to £1.
Jackpotjoy Free Spins Offer
Regulars at Jackpotjoy have a chance to win free spins on a daily basis through the Daily Free Games promotion. Accessible once you have deposited and wagered at least £10, the Daily Free Games feature is a minigame played on a 10×9 grid. You can uncover up to 6 squares with the aim of revealing sets of symbols relating to a prize.
Prizes hidden in the grid consist of free spins or cash prizes, and you have the chance of getting up to 50 free spins on select slots or up to £750 in bonus cash. There is also a monthly version of the Daily Free Games promotion, where the number of picks you have is based on the times you have played a daily free game during the month in question.
Jackpotjoy No Deposit Bonus
Jackpotjoy is not offering a no deposit bonus at the time of writing.
Jackpotjoy Cashback Bonus
Blackjack fans can get themselves a £10 cashback bonus by joining Jackpotjoy! Here is how it works. First, join Jackpotjoy using the promotional code “SIGNATURE.” Next, deposit £10 or more before wagering a minimum of £50 on Signature Blackjack. Once done, you will get £10 as cashback!
Jackpotjoy Promotions and Tournaments
Jackpotjoy has an ongoing multiplayer slots tournament dubbed Slots Masters. This plays out like a regular slot, but with a twist – players get different weapons with which to hamper their opponents’ efforts! Winning rounds of Slots Masters awards you points, and the best players will get prizes such as free spins or bonus cash.
On the live casino side, Jackpotjoy runs regular Wild Seat Poker tournaments from Monday to Friday between 5pm and midnight. These follow No Limit Texas Hold’em rules, and promise a maximum jackpot of 10,000x the buy-in.
Jackpotjoy VIP program
Jackpotjoy has a VIP program known as Plus. The casino provides few details about this program, simply saying that qualifying members will be emailed to join this apparently exclusive club. As for the benefits of joining Plus, these include special promotions, monthly Cash Drops, and a chance to win seasonal gifts.
| Plenty of Fun for All |
|---|
| From a welcome offer that brings a choice between free spins and bingo tickets, blackjack cashback bonuses, slot and poker tournaments, and a chance to join the Plus program, there’s plenty of fun to be had at Jackpotjoy. |
How to register a new account with Jackpotjoy?
Opening a new account with Jackpotjoy is a straightforward 3-step process. First, enter your email address, name, surname and date of birth, then select your title and gender. Next, enter your preferred username and password, then input your address, phone number and any promo codes (if you have one). Confirm you are over 18 years of age and, if you want to, opt into receiving news from Jackpotjoy and, finally, click “Join Now”.
Documents and information you need to share with Jackpotjoy to open an account
As per UKGC regulations, Jackpotjoy needs to verify the identity of every registered account. This requires customers to send photographs or scans of specific documents to the casino. This is what Jackpotjoy requires:
- A driving licence, ID card, or passport
- A utility bill (gas, electricity, or water bill) or a bank statement dated within the last three months.
You can forward these documents to the casino via either email or live chat, but Jackpotjoy warns that verification may take up to 24 hours if the documents are sent via email.
| Jackpotjoy means Easy Registration |
|---|
| It’s easy enough to register a new account with Jackpotjoy, while account verification is a speedy process. All positives, in our book! |
Jackpotjoy Payment methods
Jackpotjoy accepts just a handful of payment methods. Here they are:
| Payment Method | Min Deposit | Max Withdrawal | Average Deposit Time | Average Withdrawal Time |
|---|---|---|---|---|
| Visa Debit | £10 | £25,000 | Instant | 1-3 business days |
| Visa Electron | £10 | – | Instant | – |
| Mastercard Debit | £10 | £25,000 | Instant | 1-3 business days |
| Apple Pay | £10 | – | Instant | 1-3 business days |
| Withdrawals When Making Apple Pay |
|---|
| While you can make deposits using Apple Pay (so long you are using an iOS device such as an iPhone or iPad), you can withdraw to this payment method since it’s not considered as a debit card payment. In this case, you can withdraw directly to a bank account that’s in your name, but do note that the casino may request verification at any time. |
Cryptocurrency available at Jackpotjoy
Like other online casinos licenced by the UKGC, Jackpotjoy is not accepting payments via cryptocurrency.
Games you can play at Jackpotjoy
An online casino is nothing without the games on offer – so how does Jackpotjoy fare in this case? The top menu divides the casino’s portfolio into six categories, namely Online Bingo, Slots, Casino, Live Casino, Slingo, and Poker.
Exclusive Games and Branded Tables
There are no games that are exclusive to the casino at Jackpotjoy.
Recommended slots you can play at Jackpotjoy
You will find Jackpotjoy’s slot selection at, of course, the Slots section. A Top Slots section points out the most popular games available here, including Double Bubble, Tiki Island and Rainbow Riches. There are also some fun jackpot slots, such as Dragon’s Luck and Bounty Raid.
Exquisite live dealer table available in Jackpotjoy
There are plenty of live dealer games on offer at Jackpotjoy, including Craps Live – a game that’s something of a rarity, all considered. All the usual favourites are also here, with plenty of live blackjack and roulette variants for the fans of live casino titles to check out.
Game Shows you can play in Jackpotjoy
Jackpotjoy’s game shows can be found in the Live Casino section. The choice is admittedly small, but you will find classics including Dream Catcher, Monopoly Live, and Cash or Crash Live.
Game Providers
Among the big names making the games found at Jackpotjoy you will find the likes of Blueprint Gaming, Pragmatic Play, SpinPlay, Reel Time Gaming, Red Tiger, Rogue, Shuffle Master, WMS Games, and Microgaming.
| Decent, if Limited, Game Selection |
|---|
| While the portfolio of games available at Jackptjoy is as solid as it gets, one has to admit it’s rather small, especially when compared to what other casinos have to offer. Then again, this site is more focused on online bingo, so perhaps that’s fair. |
Time to collect your winnings? Here’s How to withdraw your money from Jackpotjoy
You can withdraw your winnings from Jackpotjoy at any time, with one condition – you need to have at least £10 in your account before making a withdrawal. Here is how to do it:
Step by Step guide on how to withdraw from Jackpotjoy
- Go to My Account
- Click Withdraw
- Enter the amount of funds you want to withdraw
Other important information to know when withdrawing
As mentioned earlier in our Jackpotjoy review, you can withdraw directly to your bank account if you made deposits using Apple Pay or Visa Electron. The bank account needs to be in your name, and the casino might request verification at any time.
| Check your Withdrawal Status! |
|---|
| You can check the status of your withdrawals at any time by going to the Payment History section of your account. Here you can see whether your withdrawal is Pending (not yet processed by the casino), Processed (processed by the casino, but not yet received by your payment provider), or Success (you should have successfully received the funds, and they will be in your available balance soon). |
Jackpotjoy’s Customer Support
Jackpotjoy offers customer support through two means – live chat and email. Live chat is the most convenient of these, being available 24/7. Sadly no phone service is available, while the casino does not appear to be active on social media.
| Contact: | Average Answer Time | |
|---|---|---|
| Via form on website | 24 hours | |
| phone | – | – |
| live chat | Available 24/7 | 2-3 minutes |
| – | – | |
| – | – |
In addition to the live chat and email, Jackpotjoy has an extensive Help Centre packed with FAQs. This means anyone who wants to check the solutions to problem issues can probably find them right here.
| Friendly Support, but just through Chat |
|---|
| Jackpotjoy’s customer support is friendly and helpful, but it’s the only way to contact the casino outside of email. Good thing it is available 24/7! |
The mobile experience
Jackpotjoy is truly covered as far as mobile casino goes – it not only has a site that is fully optimised for mobile viewing, it also has a mobile app on offer. Available for either iOS or Android, the Jackpotjoy app provides access to the casino’s selection of bingo, slots and casino games.
| A Truly Mobile-Friendly Casino |
|---|
| Jackpotjoy covers its mobile bases with both a mobile-friendly site and app. As such, you can easily play on the go, wherever and whenever! |
Responsible Gambling
You can find Jackpotjoy’s Responsible Gaming section in the bottom of the homepage. This details the tools available to help customers keep their gameplay in check, such as Deposit Limits, Session Reminders, Account Cool Offs, and Account Self Exclusion periods. There are also links to helpful organisations such as BeGambleAware and the National Gambling Treatment Service.
| Help Through TalkBanStop |
|---|
| Jackpotjoy offers help through TalkBanStop. This is a service created in partnership between GamCare, Gamban, and GAMSTOP, and supplies free information, advice, and support 24 hours a day via either phone or live chat. |
Awards and Recognitions
Jackpotjoy was named Best Proprietary Bingo Site at the 2023 BingoPort Players’ Choice Awards.
A Casino that Hits the Jackpot?
As one might figure out from this Jackpotjoy review, here is a casino site that brings quite the jackpot – at least, mostly. One still has to point out the somewhat small game selection, while the site design is rather clunky, especially compared to other, slicker sites out there. That said, this is still a casino worth checking out, especially if you happen to enjoy a round or three of bingo!
Make sure to continue following Casino Hawks for everything else related to the best online casinos out there.
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Frequently asked questions
