Jackpotjoy is one of the oldest online bingo brands in the UK

80/100 Reviewed by Marco Attard

Jackpotjoy's terms are fair and found in the link in the bottom of each page

80/100 Reviewed by Marco Attard

The Jackpotjoy website is a bit cluttered, making it slightly difficult to navigate

75/100 Reviewed by Marco Attard

Jackpotjoy's helpful live chat is available 24/7, but the casino does not offer a phone line service

80/100 Reviewed by Marco Attard


Jackpotjoy brings plenty of charm with its distinctive blue and white colour scheme. The focus on bingo also managed to differentiate it from the competition, although it does mean that online casino staples such as slots have been left by the wayside. That said, the Daily Free Games promotion should bring plenty of fun to British slot fans looking for a different casino site.
Long-established bingo brand
Daily Free Games promotion
Regular tournaments for poker fans
More focused on bingo
Just 300 slots available


UKGC account number 38905
VIP program

Casino features

Casino App

Game offerings

Game types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Craps Craps
Slots Slots
Poker Poker
Game Shows Game Shows


Payment options

Apple Pay Apple Pay
Bank Transfer Bank Transfer
Mastercard Debit Mastercard Debit
Visa Debit Visa Debit
Visa Electron Visa Electron


Minimum deposit


Minimum withdrawal

Customer Service


Email support

Live chat

Live chat support

Jackpotjoy Review

Jackpotjoy is a long-established British online bingo brand, having been launched back in 2003. The site has retained the distinctive blue and white colour scheme, and while the focus remains squarely on bingo, there’s also plenty for the casino fans to check out. But what does this involve? That’s what the CasinoHawks Jackpotjoy review is all about! 

What you’ll find in this Jackpotjoy Review

The CasinoHawks online casino review process is simple – we follow a series of steps to analyse any casino site thoroughly. Here are the steps involved in our Jackpotjoy review: 

  1. Licences
  2. Bonus and offers analysis
  3. How easy is it to open a new account?
  4. What you need to know about their deposit methods
  5. Are cryptocurrencies available?
  6. What the game selection looks like
  7. How withdrawals works
  8. What do you do if you run into issues
  9. The mobile experience 
  10. Responsible Gaming

Jackpotjoy licensing, safety and trustworthiness

The first thing we at CasinoHawks check when analysing an online casino is whether the site is properly licenced. Jackpotjoy is covered in that aspect since operator Gamesys Operations Limited holds an all-important licence from the UK Gambling Commission (UKGC). This is the entity that covers all gambling activities here in Blighty! For good measure, Gamesys also holds a licence from the Government of Gibraltar, since that’s where the company is currently located. 

Jackpotjoy – Complete list of Licences

  • UKGC account number 38905
  • Gibraltar Gambling Commissioner RGL No. 46 

What makes Jackpotjoy safe

While holding a proper licence does a lot to prove that an online casino is trustworthy, a site must do more to ensure that players feel safe. So let’s check what Jackpotjoy does regarding the security of players’ funds and personal data. 

  1. Safety of funds is covered by the use of Secure Socket Layer (SSL), the standard technology used to encrypt data sent between a website and the user’s internet browser. 
  2. A detailed privacy policy takes care of the security of personal information. Among other things, this policy points out how the casino is in compliance with data protection laws such as the EU’s General Data Protection Regulation (GDPR). 
  3. Last but not least, international third-party agency eCOGRA regularly audits the random number generators (RNGs) powering Jackpotjoy’s games, ensuring these are fair to play. 
The Joy of Security 
Jackpotjoy operator Gamesys appears to be doing all it can to ensure players can rest easy as far as security and fairness go. 

Welcome offers and Promos – Grab a Bonus at Jackpotjoy

Do you want a bonus? Because that’s what this section of this Jackpotjoy review is all about! Let’s see how this casino stacks up as far as goodies and promotions to players old and new go. 

Jackpotjoy welcome offer

New Player Bonus: Play £10, Get 30 Free Spins or £50 in Bingo Tickets

The Jackpotjoy welcome offer gives newcomers a choice – do you want free spins or bingo tickets? To receive this bonus, you need to make a first deposit of at least £10 before betting £10 or more on any of the games available in the casino. 

Completing this bonus within 30 days of your first deposit will award you with your choice of bonus. This will consist of either 30 free spins on the slot Double Bubble or £50 to use on all of Jackpotjoy’s bingo games (with the exception of Session Bingo and Playoff Palace). 

The free spins are worth 1p each and have no wagering requirements, while the bingo tickets you can buy with the £50 bonus can cost up to £1.

 Jackpotjoy Free Spins Offer

Jackpotjoy Daily Free Games

Regulars at Jackpotjoy have a chance to win free spins on a daily basis through the Daily Free Games promotion. Accessible once you have deposited and wagered at least £10, the Daily Free Games feature is a minigame played on a 10×9 grid. You can uncover up to 6 squares with the aim of revealing sets of symbols relating to a prize. 

Prizes hidden in the grid consist of free spins or cash prizes, and you have the chance of getting up to 50 free spins on select slots or up to £750 in bonus cash. There is also a monthly version of the Daily Free Games promotion, where the number of picks you have is based on the times you have played a daily free game during the month in question.  

Jackpotjoy No Deposit Bonus

Jackpotjoy is not offering a no deposit bonus at the time of writing. 

Jackpotjoy Cashback Bonus

Blackjack fans can get themselves a £10 cashback bonus by joining Jackpotjoy! Here is how it works. First, join Jackpotjoy using the promotional code “SIGNATURE.” Next, deposit £10 or more before wagering a minimum of £50 on Signature Blackjack. Once done, you will get £10 as cashback! 

Jackpotjoy Promotions and Tournaments

Jackpotjoy has an ongoing multiplayer slots tournament dubbed Slots Masters. This plays out like a regular slot, but with a twist – players get different weapons with which to hamper their opponents’ efforts! Winning rounds of Slots Masters awards you points, and the best players will get prizes such as free spins or bonus cash. 

On the live casino side, Jackpotjoy runs regular Wild Seat Poker tournaments from Monday to Friday between 5pm and midnight. These follow No Limit Texas Hold’em rules, and promise a maximum jackpot of 10,000x the buy-in. 

Jackpotjoy VIP program

Jackpotjoy has a VIP program known as Plus. The casino provides few details about this program, simply saying that qualifying members will be emailed to join this apparently exclusive club. As for the benefits of joining Plus, these include special promotions, monthly Cash Drops, and a chance to win seasonal gifts. 

Plenty of Fun for All 
From a welcome offer that brings a choice between free spins and bingo tickets, blackjack cashback bonuses, slot and poker tournaments, and a chance to join the Plus program, there’s plenty of fun to be had at Jackpotjoy. 

How to register a new account with Jackpotjoy?

Jackpotjoy registration

Opening a new account with Jackpotjoy is a straightforward 3-step process. First, enter your email address, name, surname and date of birth, then select your title and gender. Next, enter your preferred username and password, then input your address, phone number and any promo codes (if you have one). Confirm you are over 18 years of age and, if you want to, opt into receiving news from Jackpotjoy and, finally, click “Join Now”.

Documents and information you need to share with Jackpotjoy to open an account

As per UKGC regulations, Jackpotjoy needs to verify the identity of every registered account. This requires customers to send photographs or scans of specific documents to the casino. This is what Jackpotjoy requires: 

  • A driving licence, ID card, or passport
  • A utility bill (gas, electricity, or water bill) or a bank statement dated within the last three months. 

You can forward these documents to the casino via either email or live chat, but Jackpotjoy warns that verification may take up to 24 hours if the documents are sent via email. 

Jackpotjoy means Easy Registration 
It’s easy enough to register a new account with Jackpotjoy, while account verification is a speedy process. All positives, in our book! 

Jackpotjoy Payment methods

Jackpotjoy accepts just a handful of payment methods. Here they are: 

Payment MethodMin DepositMax WithdrawalAverage Deposit TimeAverage Withdrawal Time
Visa Debit£10£25,000Instant1-3 business days
Visa Electron£10Instant
Mastercard Debit£10£25,000Instant1-3 business days
Apple Pay£10Instant1-3 business days
Withdrawals When Making Apple Pay 
While you can make deposits using Apple Pay (so long you are using an iOS device such as an iPhone or iPad), you can withdraw to this payment method since it’s not considered as a debit card payment. In this case, you can withdraw directly to a bank account that’s in your name, but do note that the casino may request verification at any time. 

Cryptocurrency available at Jackpotjoy

Like other online casinos licenced by the UKGC, Jackpotjoy is not accepting payments via cryptocurrency.

Games you can play at Jackpotjoy

An online casino is nothing without the games on offer – so how does Jackpotjoy fare in this case? The top menu divides the casino’s portfolio into six categories, namely Online Bingo, Slots, Casino, Live Casino, Slingo, and Poker

Exclusive Games and Branded Tables

There are no games that are exclusive to the casino at Jackpotjoy. 

Recommended slots you can play at Jackpotjoy

Jackpotjoy Slots

You will find Jackpotjoy’s slot selection at, of course, the Slots section. A Top Slots section points out the most popular games available here, including Double Bubble, Tiki Island and Rainbow Riches. There are also some fun jackpot slots, such as Dragon’s Luck and Bounty Raid

Exquisite live dealer table available in Jackpotjoy

There are plenty of live dealer games on offer at Jackpotjoy, including Craps Live – a game that’s something of a rarity, all considered. All the usual favourites are also here, with plenty of live blackjack and roulette variants for the fans of live casino titles to check out. 

Game Shows you can play in Jackpotjoy

Jackpotjoy’s game shows can be found in the Live Casino section. The choice is admittedly small, but you will find classics including Dream Catcher, Monopoly Live, and Cash or Crash Live

Game Providers

Among the big names making the games found at Jackpotjoy you will find the likes of Blueprint Gaming, Pragmatic Play, SpinPlay, Reel Time Gaming, Red Tiger, Rogue, Shuffle Master, WMS Games, and Microgaming.

Decent, if Limited, Game Selection
While the portfolio of games available at Jackptjoy is as solid as it gets, one has to admit it’s rather small, especially when compared to what other casinos have to offer. Then again, this site is more focused on online bingo, so perhaps that’s fair. 

Time to collect your winnings? Here’s How to withdraw your money from Jackpotjoy

You can withdraw your winnings from Jackpotjoy at any time, with one condition – you need to have at least £10 in your account before making a withdrawal. Here is how to do it: 

Step by Step guide on how to withdraw from Jackpotjoy

  1. Go to My Account
  2. Click Withdraw
  3. Enter the amount of funds you want to withdraw

Other important information to know when withdrawing

As mentioned earlier in our Jackpotjoy review, you can withdraw directly to your bank account if you made deposits using Apple Pay or Visa Electron. The bank account needs to be in your name, and the casino might request verification at any time. 

Check your Withdrawal Status!
You can check the status of your withdrawals at any time by going to the Payment History section of your account. Here you can see whether your withdrawal is Pending (not yet processed by the casino), Processed (processed by the casino, but not yet received by your payment provider), or Success (you should have successfully received the funds, and they will be in your available balance soon). 

Jackpotjoy’s Customer Support

Jackpotjoy offers customer support through two means – live chat and email. Live chat is the most convenient of these, being available 24/7. Sadly no phone service is available, while the casino does not appear to be active on social media. 

Contact:Average Answer Time
emailVia form on website24 hours
live chatAvailable 24/72-3 minutes

In addition to the live chat and email, Jackpotjoy has an extensive Help Centre packed with FAQs. This means anyone who wants to check the solutions to problem issues can probably find them right here. 

Friendly Support, but just through Chat
Jackpotjoy’s customer support is friendly and helpful, but it’s the only way to contact the casino outside of email. Good thing it is available 24/7!

The mobile experience

Jackpotjoy is truly covered as far as mobile casino goes – it not only has a site that is fully optimised for mobile viewing, it also has a mobile app on offer. Available for either iOS or Android, the Jackpotjoy app provides access to the casino’s selection of bingo, slots and casino games. 

A Truly Mobile-Friendly Casino
Jackpotjoy covers its mobile bases with both a mobile-friendly site and app. As such, you can easily play on the go, wherever and whenever! 

Responsible Gambling

You can find Jackpotjoy’s Responsible Gaming section in the bottom of the homepage. This details the tools available to help customers keep their gameplay in check, such as Deposit Limits, Session Reminders, Account Cool Offs, and Account Self Exclusion periods. There are also links to helpful organisations such as BeGambleAware and the National Gambling Treatment Service

Help Through TalkBanStop
Jackpotjoy offers help through TalkBanStop. This is a service created in partnership between GamCare, Gamban, and GAMSTOP, and supplies free information, advice, and support 24 hours a day via either phone or live chat. 

Awards and Recognitions

Jackpotjoy was named Best Proprietary Bingo Site at the 2023 BingoPort Players’ Choice Awards.

A Casino that Hits the Jackpot?

As one might figure out from this Jackpotjoy review, here is a casino site that brings quite the jackpot – at least, mostly. One still has to point out the somewhat small game selection, while the site design is rather clunky, especially compared to other, slicker sites out there. That said, this is still a casino worth checking out, especially if you happen to enjoy a round or three of bingo! 

Make sure to continue following CasinoHawks for everything else related to the best online casinos out there. 

Other casinos to play at if you like Jackpotjoy

Frequently asked questions

Jackpotjoy is operated by Gamesys, a company owned by the Bally Corporation. The owner is currently adding its branding to the sites it owns, and that includes Jackpotjoy.
Jackpotjoy offers slots, online casino, and live casino titles as well as online bingo games.
Yes, Jackpotjoy has apps for both iOS and Android devices. In addition, the website is fully optimised for viewing on smartphones and tablets.
Yes. Jackpotjoy is licenced by the UKGC, ensuring its legality. In addition, it has industry-standard security in place to protect customers' personal and financial information.
Currently, Jackpotjoy accepts deposits through VISA Debit or Electron, as well as Mastercard Debit and Apple Pay.
The Jackpotjoy welcome offer gives newcomers 30 free spins when they register, deposit £10 and wager £10 on any of the games available.
Casino Analyst
With over five years of experience in casino writing and slots research within the UK market, Marco explores online casinos looking for innovative games. He strives to offer valuable insights and guiding players find the best casino experience.
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