Casilando Review
This online casino offers a variety of casino games from well-known industry providers like Play’n GO and NetEnt! In this Casilando Casino review, we will assess everything from the bonuses to account security. If you’re curious about how we came up with our rating scale, read our How We Rate Casinos guide.
In this six-step process:
- We reviewed Casilando Casino’s licensing, safety and trustworthiness
- We analysed bonus terms and promotions in Casilando Casino
- We checked how smooth and reliable payment methods are in Casilando Casino
- We analysed Casilando Casino’s game selection & usability
- What do you do if you encounter issues while playing at Casilando Casino?
- We judge the popularity of Casilando Casino & check user testimonials
Casilando Casino licensing, safety and trustworthiness
As part of the White Hat Gaming network of sites, Casilando Casino is created, maintained, and operated by a major industry operator. Most importantly, Casilando is licensed and regulated by the UK Gambling Commission.
Casilando – Complete list of licences
- UK Gambling Commission (account number 52894)
- Malta Gaming Authority (licence number MGA/B2C/370/2017)
Responsible gambling in Casilando
As part of its Responsible Gambling policy, Casilando Casino provides its players with tools that can help control and limit spending. Those include self-imposed player limits, hourly reality checks, time-outs, and self-exclusion.
Furthermore, Casilando also has links to organisations such as Gambling Therapy, Gamblers Anonymous, and BeGambleAware. It also endorses software like GamBlock, which blocks gambling websites.
| ⚠️ ADDICTION RISK WARNING ⚠️ |
| Engaging in gambling should only ever be seen as a form of entertainment, not a way to make money. Remember to be mindful of the warning signs of problem gambling, such as spending beyond your means or attempting to recoup any losses. If you require further support, free confidential help is available. The National Gambling Helpline, provided by GamCare, is available 24/7 and can be reached by phone at 0808 8020 133. |
Our trust & safety rating of Casilando Casino
Casilando is licensed and regulated by the UKGC, but how do the other safety and security features stack up?
| What we checked | Score | Why this score? |
| Licences | 5/5 | Has had a UKGC license for over 5 years with no major sanctions. |
| Brand credibility & ownership trust | 5/5 | Operated for over 5 years and is part of the reputable operator, White Hat Gaming. |
| Security measures & data protection | 5/5 | Has the latest 256-bit SSL encryption and is GDPR compliant. |
| Responsible gambling tools | 9/10 | Has a safer gambling page that outlines the tools available, such as deposit limits, time-outs, self-exclusion and more. |
| Casilando has top security measures in place |
| Casilando was established over 5+ years ago and is maintained by a leading operator. The security measures in place are solid, so we award this casino 24/25, giving a percentage of 96%. |
Bonus terms and promos – Grab a bonus at Casilando Casino
In this section, we will look at the value of the casino promotions available and T&C’s, too.
| ⚠️ BONUS RISK WARNING ⚠️ |
| The welcome promotion at Casilando gives new players a 100% deposit match up to £100 + 20 extra spins. Bonus funds expire within 30 days if wagering is not met. The wagering requirement is 35x. Any winnings from Bonus Spins will be credited as bonus funds. This means that the offer requires you to wager £100 × 35 = £3,500 on casino games before you can withdraw bonus funds or winnings (game contributions may vary). |
Casilando Casino’s new player bonus
New players can claim a welcome bonus of up to £100 + 20 bonus spins on Book of Dead by Play’n GO. This promotion has a wagering requirement of 35, which must be completed within 30 days. Only bonus funds count towards wagering contributions. This means that your own deposited money doesn’t count toward meeting the wagering requirement, which can slow down how quickly you’re able to withdraw your winnings
Casilando Casino’s most popular offer
Like most online casino sites, you’ll find that the most prominent offer is the welcome bonus. In this case, Casilando’s new player bonus of 100% up to £100 + 20 bonus spins is the most widely promoted.
Casilando Casino’s promotions and tournaments
At the time of review, Casilando offers no recurring promotions beyond the welcome bonus mentioned above. This may affect players looking for regular bonus opportunities.
Our rating of Casilando Casino’s bonus terms & promotions
Now that we’ve analysed the offers available, let’s look at how they rate on our scale.
| What we checked | Score | Why this score? |
| Bonus terms and conditions | 4/5 | Fair terms and conditions with no hidden clauses. |
| Wagering requirements | 3/5 | Average wagering requirements are attached to the promotions. |
| Ongoing promotions | 1/5 | Other than the welcome bonus, there was no other bonus available. |
| The bonus section is limited |
| Although the welcome bonus is fairly standard, Casilando is lacking when it comes to regular promotions. For this reason, we give this section a score of 8/15, which is 54%. |
Payment methods & account fairness in Casilando Casino
Casilando offers a host of casino payment methods, ranging from traditional banking to plastic and PayPal alternatives.
Mastercard Debit
Neosurf
Neteller
PayPal
PaySafeCard
Skrill
Visa Debit
| ⚠️ FINANCIAL RISK WARNING ⚠️ |
| Gambling should never be a way to make a profit. To stay in control of your finances and time, be sure to make use of the safer gambling tools available. If you find yourself spending more time and money than planned, it’s time to take a step back. |
Step-by-step guide on how to withdraw from Casilando Casino
Assuming wagering requirements have been met and your account has been verified, withdrawing your cash should be fairly straightforward. Here are the steps:
- Log in and select ‘Account’.
- Under ‘Account’, pick ‘Cashout’.
- Indicate the amount you want to withdraw and your preferred banking option.
- Review and submit.
Other important information to know when withdrawing
Casilando Casino processes your requests quickly and efficiently. The minimum withdrawal amount is £10, while the weekly limit is £5,000. Withdrawal requests are usually approved within 1-2 days, and the withdrawal will take up to 3 business days, depending on the payment method.
Documents and information you need to share with Casilando Casino to open an account
Casilando follows Know Your Customer (KYC) checks, meaning you will be required to provide the following documentation:
- Photo ID (passport or driver’s licence)
- Proof of address (utility bill, bank statement)
- Payment method ownership verification
Our rating of Casilando Casino’s payments & account fairness
Now that we’ve checked what payment methods are available, let’s see how they fare on our rating scale.
| What we checked | Score | Why this score? |
| Minimum withdrawal and deposit | 2/5 | The minimum withdrawal is £10, which is fair. However, the minimum deposit of £20 is a bit higher than most other casino sites. |
| Accepted payment methods | 3/5 | A good range of payment options, but missing a few methods like Apple Pay and Google Pay. |
| Account rules and player rights | 2/5 | Most fair terms, but an inactivity fee of £5 is charged if your account remains inactive after a minimum period of 30 days following their first attempt to notify you. |
| Withdrawal speed and processing times | 3/5 | Depending on the withdrawal method, this could take around 24 hours. However, on average, processing could take between 24-48 hours. |
| Although there’s some variety, improvements need to be made |
| There are several payment options available, but the inactivity fees, high deposit requirements and slow withdrawals are drawbacks. Taking this into account, we rate Casilando’s payments and account fairness 10/20, scoring them an average 50%. |
Casilando Casino’s games library & usability
Online slots, Megaways, live dealer casino, and table games are available here. It doesn’t matter if you are a new player or an expert; there’s a vast selection of games to choose from.
Blackjack
Baccarat
Roulette
Live Casino
Craps
Slots
Poker
Game Shows
Barcrest
Big Time Gaming
Blueprint Gaming
Elk Studios
Fantasma
Foxium
Greentube
Hacksaw Gaming
IGT
Inspired
Merkur Gaming
Microgaming
NetEnt
Nolimit City
PearFiction Studios
Playzido
Play’n GO
Pragmatic Play
Rabcat
Red Tiger
Skywind Group
Snowborn
Stormcraft Studios
Thunderkick
Triple Edge Studios
Wazdan Recommended slots you can play at Casilando Casino
Casilando has 450+ slots, including Megaways, sourced from 20+ acclaimed providers, including 1X2 Gaming, Big Time Gaming, Evolution Gaming and IGT. Some standout games include Wishbringer, Bandit Megaways, and Monopoly Big Baller.
Top 4 slots to play at Casilando Casino
Live dealer table available in Casilando Casino
You can now enjoy the glamour and thrill of the live dealer games from the comfort of your own home. Here’s what stood out the most – Cash or Crash, 2 Hand Casino Hold’em, Lightning Roulette, Power Blackjack and Baccarat Live.
Game Shows you can play in Casilando Casino
The game shows can be found in the live casino section of this casino. You may be familiar with titles like Dream Catcher, Crazy Time and Monopoly Live.
Popular game providers at CasilandoCasino
Plenty of top casino game providers work with Casilando Casino to provide players with an enjoyable and smooth sailing experience. Some of them are NetEnt, Microgaming, Pragmatic Play and Evolution Gaming.
Mobile experience at Casilando Casino
The Casilando online casino app is easy to download and use on Android and iOS, and offers all the bonuses and games similar to the desktop site.
Our rating of Casilando Casino’s games library & usability
Whilst there are not thousands of games, the titles available are well-known and come from established providers.
| What we checked | Score | Why this score? |
| Games library and navigation | 6/10 | Offers around 1500+ games, but has limited filters. |
| Software providers and game integrity | 5/5 | The games are varied and are supplied by established providers. |
| Site navigation & design | 2/2.5 | Modern and sleek site, but lacking in smart filters. |
| Mobile Experience | 2.5/2.5 | The site has been optimised for mobile gaming. Players can also download an app on their devices. |
| The games are varied, but the filters are a drawback |
| Without smart filters, we couldn’t give Casilando top marks! That said, they still receive 15.5/20, which is 78%. |
Casilando Casino customer support
As a White Hat Gaming casino, the Casilando team adheres to the C.A.R.E., or Customers Are Really Everything, policy strictly.
Languages supported: English and +6 others.
Help centre: Missing FAQs/help centre.
Other resources they offer: We didn’t notice any other resources here, such as tutorials or game guides.
Our rating of Casilando Casino’s customer support
Casilando Casino offers 24/7 live chat support, but let’s see how everything else adds up.
| What we checked | Score | Why this score? |
| Opening an account | 2/2 | An easy process that requires players to verify their accounts. |
| Availability & response time | 2/2 | Offers 24/7 support. |
| Contact options | 1.5/2 | Offers support through both email and live chat. |
| Clear contact options | 2/2 | The live chat/contact button can be found in the footer of each page. |
| Help centre & self-service options | 0/2 | Although the site claims to have a help centre, the page returns a 404 error. |
| 24/7 support is available, but we’re missing extensive FAQs |
| We appreciate the 24/7 support, but some areas need work to better assist users. For this, we score Casilando 7.5/10, giving them a total of 75%. |
Casilando Casino’s popularity & user testimonials
In the last 90 days, Casilando has received four negative reviews on Trustpilot. Common negatives include trouble logging in, issues with withdrawals and game loading errors. Older reviews show more positive comments, such as a solid game selection.
Our rating: 3/10
| Recent reviews aren’t so glowing |
| As noted above, recent reviews from real players are not so positive. For this reason, we rate this casino 3/10, which is 30% overall. |
So, is Casilando worth a spin?
The game collections are perfect for veterans and newbies. The security and KYC features are strong, adding a sense of security. However, the withdrawal time can be slow, and the casino site is missing extensive FAQs. That said, we were glad to see this site offer 24/7 customer support and a mobile app.
Other casinos to play at if you like Casilando Casino
For other casino sites like Casilando, check out the below recommended online casino reviews:
Frequently asked questions
