Casilando Casino Review
Learn everything you need to know about Casilando!Is there more to this casino than meets the eye? Read our Casilando review to find out.
Updated:
Live Chat
Trustly
PayPal
Live Casino
Summary
Most popular slots at Casilando
Details
Casino features
Game offerings
Game types
Blackjack 
Baccarat 
Roulette 
Live Casino
Craps
Slots
Poker
Game Shows Providers
Barcrest
Big Time Gaming
Blueprint Gaming
Elk Studios
Fantasma
Foxium
Games Global
Greentube
Hacksaw Gaming
IGT
Inspired
Merkur Gaming
Microgaming
NetEnt
Nolimit City
PearFiction Studios
Playzido
Play’n GO
Pragmatic Play
Rabcat
Red Tiger
Reel Kingdom
Skywind Group
Snowborn
Stormcraft Studios
Thunderkick
Triple Edge Studios
Wazdan
Payment
Payment options
Mastercard Debit 
Neosurf 
PaySafeCard 
Visa Debit Deposit
Withdrawal
Customer Service
Live chat
Casilando Review
This online casino offers a variety of casino games from well-known industry providers like Play’n GO and NetEnt! In this Casilando Casino review, we will assess everything from the bonuses to account security. If you’re curious about how we came up with our rating scale, read our How We Rate Casinos guide.
In this six-step process:
- We reviewed Casilando Casino’s licensing, safety and trustworthiness
- We analysed bonus terms and promotions in Casilando Casino
- We checked how smooth and reliable payment methods are in Casilando Casino
- We analysed Casilando Casino’s game selection & usability
- What do you do if you encounter issues while playing at Casilando Casino?
- We judge the popularity of Casilando Casino & check user testimonials
Casilando Casino’s licensing, safety and trustworthiness
As part of the White Hat Gaming network of sites, Casilando Casino is created, maintained, and operated by a major industry operator. Most importantly, Casilando is licensed and regulated by the UK Gambling Commission under account number 52894.
AGE RISK WARNING
18+ only. In the UK, the United Kingdom Gambling Commission prohibits gambling for those under the age of 18. Player age must be verified by operators, and minors should be refused service.
Safer gambling in Casilando
As part of its Safer Gambling policy, Casilando Casino offers its players tools to help control and limit their spending. Those include self-imposed player limits, hourly reality checks, time-outs, and self-exclusion.
ADDICTION RISK
Engaging in gambling should only ever be seen as a form of entertainment, not a way to make money. Remember to be mindful of the warning signs of problem gambling, such as spending beyond your means or attempting to recoup any losses. If you require further support, free confidential help is available. The National Gambling Helpline, provided by GamCare, is available 24/7 and can be reached by phone at 0808 8020 133.
My rating of Casilando Casino’s trust & safety
Casilando is licensed and regulated by the UKGC, but how do the other safety and security features stack up?
| What we checked | Score | Why this score? |
| Licences | 5/5 | Has had a UKGC license for over 5 years with no major sanctions. |
| Brand credibility & ownership trust | 5/5 | Operated for over 5 years and is part of the reputable operator, White Hat Gaming. |
| Security measures & data protection | 5/5 | Has the latest 256-bit SSL encryption and is GDPR compliant. |
| Safer gambling tools | 9/10 | Has a safer gambling page that outlines the tools available, such as deposit limits, time-outs, self-exclusion and more. |
Casilando has top security measures in place
Casilando was established over five years ago and is operated by a leading company. The security measures in place are solid, so I award this casino 24/25.
Bonus terms and promos at Casilando Casino
In this section, we will look at the value of the casino promotions available and T&C’s, too.
BONUS RISK WARNING
The welcome promotion at Casilando offers a 100% deposit match up to £100 plus 20 bonus spins. Bonus funds expire after 30 days if wagering requirements are not met. The wagering requirement is 35x on bonus funds, with varying game contributions. Please check the casino’s official terms for full details, including maximum bet limits and withdrawal restrictions
Casilando Casino’s welcome bonus
New players can claim a welcome bonus of up to £100 + 20 bonus spins on Book of Dead by Play’n GO. This promotion has a 35x wagering requirement, which must be completed within 30 days. Only bonus funds contribute to wagering requirements. This means that your own deposited money doesn’t count toward meeting the wagering requirement, which can slow down how quickly you’re able to withdraw your winnings.
Casilando Casino’s most popular offer
Like most online casino sites, you’ll find that the most prominent offer is the welcome bonus. In this case, Casilando’s new player bonus of 100% up to £100 + 20 bonus spins is the most widely promoted.
Casilando Casino’s promotions and tournaments
At the time of review, Casilando offers no recurring promotions beyond the welcome bonus mentioned above. This may impact players seeking regular bonus opportunities.
My rating of Casilando Casino’s bonus terms & promotions
Now that the offers available have been analysed, let’s look at how they rate on our scale.
| What we checked | Score | Why this score? |
| Bonus terms and conditions | 4/5 | Fair terms and conditions with no hidden clauses. |
| Wagering requirements | 3/5 | Average wagering requirements are attached to the promotions. |
| Ongoing promotions | 1/5 | Other than the welcome bonus, there was no other bonus available. |
The bonus section is limited
Although the welcome bonus is fairly standard, Casilando is lacking when it comes to regular promotions such as no deposit bonuses, cashback offers or free spins for existing players. For this reason, we give this section a score of 8/15.
Payment methods & account fairness in Casilando Casino
Casilando offers a range of casino payment methods, from traditional banking to plastic and PayPal alternatives. Check the table below for the full rundown.
| Payment Method | Min Deposit | Max Withdrawal | Average Deposit Time | Average Withdrawal Time |
| Visa debit | £10 | £5,000 | Instant | 24-48 hours |
| Mastercard debit | £10 | £5,000 | Instant | 24-48 hours |
| PayPal | £10 | £5,000 | Instant | 24-48 hours |
| Bank transfer | £10 | £5,000 | Instant | 24-48 hours |
| Trustly | £10 | £5,000 | Instant | 24-48 hours |
| Revolut | £10 | £5,000 | Instant | 24-48 hours |
| Neteller | £10 | £5,000 | Instant | 24-48 hours |
| PaySafeCard | £10 | £5,000 | Instant | 24-48 hours |
| NeoSurf | £10 | £5,000 | Instant | 24-48 hours |
FINANCIAL RISK WARNING
Gambling should never be a way to make a profit. To stay in control of your finances and time, be sure to make use of the safer gambling tools available. If you find yourself spending more time and money than planned, it’s time to take a step back.
Step by Step guide on how to withdraw from Casilando
Assuming wagering requirements have been met and your account has been verified, withdrawing your cash should be fairly straightforward. Here are the steps:
- Log in and select ‘Account’.
- Under ‘Account’, pick ‘Cashout’.
- Indicate the amount you want to withdraw and your preferred banking option.
- Review and submit.
Other important information to know when withdrawing
Casilando Casino processes your requests quickly and efficiently. The minimum withdrawal amount is £10, while the weekly limit is £5,000. Withdrawal requests are usually approved within 1-2 days, and the withdrawal will take up to 3 business days, depending on the payment method.
Documents and information you need to share with Casilando to open an account
Casilando follows Know Your Customer (KYC) checks, meaning you will be required to provide the following verification documentation:
- Photo ID (passport or driver’s licence)
- Proof of address (utility bill, bank statement)
- Payment method ownership verification
My rating of Casilando Casino’s payments & account fairness
Let’s see how Casilando’s payments and account fairness fare on our rating scale. Note that an inactivity fee of £5 may be charged if your account remains inactive for 30 days after the operator’s first attempt to notify you.
| What we checked | Score | Why this score? |
| Minimum withdrawal and deposit | 3/5 | The minimum withdrawal and deposit is £10, which is fair. |
| Accepted payment methods | 3/5 | A good range of payment options, but missing a few methods like Apple Pay and Google Pay. |
| Account rules and player rights | 2/5 | Most fair terms, but an inactivity fee of £5 is charged if your account remains inactive after a minimum period of 30 days following their first attempt to notify you. Read the full terms outlined on the casino site. |
| Withdrawal speed and processing times | 3/5 | Depending on the withdrawal method, this could take around 24 hours. However, on average, processing could take between 24-48 hours. Actual times may vary. |
Although there’s some variety, improvements need to be made
There are several payment options available; however, the inactivity fees and slow withdrawal times are drawbacks. Taking this into account, I rate Casilando’s payments and account fairness 11/20.
Casilando Casino’s games library & usability
Online slots, Megaways, live dealer casino, and table games are available here. It doesn’t matter if you are a new player or an expert; there’s a vast selection of games to choose from.
CASINO GAMES WARNING
Casino games are designed for fun, but remember, they are games of chance. While the excitement of a big win is appealing, the house always maintains a mathematical edge. This means most players will expect to experience losses over time.
To ensure a fair and secure experience, always play at casino sites licensed by the UK Gambling Commission (UKGC). Licensed games are rigorously tested to ensure a level playing field and truly random results.
Recommended slots you can play at Casilando Casino
Casilando has 450+ slots, including Megaways, sourced from 20+ acclaimed providers, including 1X2 Gaming, Big Time Gaming, Evolution Gaming and IGT. Some standout games include Wishbringer, Bandit Megaways, and Monopoly Big Baller.
Live dealer table available in Casilando Casino
You can now enjoy the glamour and thrill of the live dealer games from the comfort of your own home. Here’s what stood out the most – Cash or Crash, 2 Hand Casino Hold’em, Lightning Roulette, Power Blackjack and Baccarat Live.
Game Shows you can play in Casilando Casino
The game shows can be found in the live casino section of this casino. You may be familiar with titles like Dream Catcher, Crazy Time and Monopoly Live.
More games you can play at Casilando Casino
If you’re looking for something slightly different, Casilando offers a host of other games, such as classic table games, Slingo and Plinko.
Popular game providers at Casilando Casino
Plenty of top casino game providers collaborate with Casilando Casino to provide players with an enjoyable and smooth sailing experience. Some of them are Microgaming, Pragmatic Play and Evolution Gaming.
Mobile experience at Casilando Casino
The Casilando mobile casino app is easy to download and use on Android and iOS, and offers all the bonuses and games similar to the desktop site.
My rating of Casilando Casino’s games library & usability
Whilst there are not thousands of games, the titles available are well-known and come from established providers.
| What we checked | Score | Why this score? |
| Games library and navigation | 6/10 | Offers around 1500+ games, but has limited filters. |
| Software providers and game integrity | 5/5 | The games are varied and are supplied by established providers. |
| Site navigation & design | 2/2.5 | Modern and sleek site, but lacking in smart filters. |
| Mobile Experience | 2.5/2.5 | The site has been optimised for mobile gaming. Players can also download an app on their devices. |
The games are varied, but the filters are a drawback
Without smart filters, I couldn’t give Casilando top marks! That said, they still receive 15.5/20.
Casilando Casino’s customer support
As a White Hat Gaming casino, the Casilando team adheres to the C.A.R.E., or Customers Are Really Everything, policy strictly.
| Contact: | Average Answer Time | |
| [email protected] | 2-3 mins | |
| live chat | Available on site 24/7. | 2 mins |
Languages supported: English and +6 others.
Help centre: Missing FAQs/help centre. Users are encouraged to contact customer support through live chat or email for any queries.
Other resources they offer: We didn’t notice any other resources here, such as tutorials or game guides.
My rating of Casilando Casino’s customer support
Casilando Casino offers 24/7 live chat support, but let’s see how everything else adds up.
| What we checked | Score | Why this score? |
| Opening an account | 2/2 | An easy process that requires players to verify their accounts. |
| Availability & response time | 2/2 | Offers 24/7 support. |
| Contact options | 1.5/2 | Offers support through both email and live chat. |
| Clear contact options | 2/2 | The live chat/contact button can be found in the footer of each page. |
| Help centre & self-service options | 0/2 | Although the site claims to have a help centre, the page returns a 404 error. |
24/7 support is available, but the site is missing extensive FAQs
I appreciate the 24/7 support, but some areas need work to better assist users. For this, I score Casilando 7.5/10.
Popularity & user testimonials
Recent reviews of Casilando on Trustpilot include both negative feedback, such as login and withdrawal issues, and positive comments praising the game selection. Users should consider a range of experiences when evaluating the casino.
Recent reviews aren’t so glowing
As noted above, recent reviews from real players are not so positive. For this reason, I rate this casino 3 out of 10.
So, is Casilando worth a spin?
The game collections are perfect for veterans and newbies. The security and KYC features are strong, adding a sense of security. However, the withdrawal time can be slow, and the casino site is missing extensive FAQs. That said, I was glad to see this site offer 24/7 customer support and a mobile app.
Other casinos to play at if you like Casilando Casino
For other casino sites like Casilando, check out the following recommended online casino reviews:
Frequently asked questions
Chloe brings together seriously in-depth research with a passion for slots to create accurate, engaging casino content. Her background in marketing and communications ensures trusted, player-focused insights.