Luna Casino Review
Will Luna Casino have you orbiting the earth with glee, or could you end up lost in space?Luna Casino has been doing the rounds in the UK since 2016, with its attractive lineup of games and secure platform. There’s a VIP program for regulars and loads of tournaments to indulge in. Ready to find out more? Keep reading my Luna Casino review - no spacesuit required, honest!
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Most popular slots at Luna Casino
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Luna Casino Review
Looking for some more info on how we rate casinos? All our CasinoHawks experts use an in-depth process which covers 6 crucial steps. This allows us to bring you reliable and upfront info.
Here are the steps which I took for my Luna Casino review:
- I reviewed Luna Casino’s licensing, safety and trustworthiness
- I analysed the bonus terms and promos at Luna Casino
- I checked Luna Casino’s payment methods for smoothness and reliability
- I analysed Luna Casino’s game selection and overall site usability
- I tested the Luna Casino customer support
- I researched the popularity of Luna Casino and checked real user testimonials
Luna Casino’s Licensing, Safety and Trustworthiness
Let’s begin by checking Luna Casino’s gambling license. The site displays a UKGC license with account number 39326. I hopped over to the UKGC’s portal to find that this was valid at the time of my review. Though please do check this yourself too, if you decide to sign up. The license has been held by the operator, Skill On Net since 2014.
The UKGC registry details regulatory action on this license, which resulted in a financial penalty. Between 2021 and 2022, a review discovered failings in the processes relating to safer gambling and preventing money laundering.
| ⚠️AGE RISK WARNING: |
| 18+ only. One of the reasons that the 2005 Gambling Act was created was to ensure that children can be protected from the harm which gambling can cause. The UKGC ensures that the Act is adhered to by all of its licensed online casinos. This includes a legal requirement for operators to verify a player’s age before they can start to gamble, and refuse service to under-18s. |
Safer Gambling at Luna Casino
I found a fantastic range of responsible gambling tools. These include player-controlled limits such as deposit, wager and reality check. I was super impressed with the SafeMate tool. This allows you to assess your playing stats, access a risk score for your gambling, and set alerts to highlight activity which may be concerning.
| ⚠️ ADDICTION RISK WARNING ⚠️ |
| Even though gambling is fun, it’s important to be aware of the potential harm it can cause. Keep an eye on your behaviour and feelings when you are playing. Some warning signs can include chasing losses or spending more and more time gambling. If at any time you feel like you need some support, please reach out straight away. There are lots of free and confidential organisations in the UK, such as GambleAware 0808 8020 133 (24hrs) and Gamblers Anonymous. |
My Rating of Luna Casino’s Trust & Safety
Luna Casino has been around since 2016 and has already made its mark in the UK. But how did its basic credentials fare during testing?
| What I checked | Score | Why this score? |
| Licences | 4/5 | There’s a valid UKGC license but I have deducted 1 point due to the regulatory actions this received. |
| Brand Credibility & Ownership Trust | 5/5 | At the time of this review, Luna Casino had been operating for 9 years. The operator is an established brand with 5+ reputable gambling licenses around the world. |
| Security Measures & Data Protection | 4/5 | The site uses a number of strong protocols to encrypt transactions and secure data. These include TLS 1.2, ECDHE_RSA and AES_128_GCM cyphers and keys. 2FA is not available, so 1 point is lost. |
| Responsible Gambling Tools | 10/10 | There’s a solid variety and the SafeMate AI analysis tool demonstrates a strong commitment to RG. |
| Luna Casino almost scores top marks! |
| The result is 23 out of 25. |
Luna Casino’s Bonus Terms and Promos
Yes Hawksters, it’s time for me to explore the casino bonuses that are available to UK players.
| ⚠️BONUS RISK WARNING |
| The welcome offer can be claimed with a deposit from £10, with the bonus code: LUNA. The deal requires you to wager the total amount of your deposit and bonus 30x within 30 days to convert the bonus to real money. For example, if you choose to deposit the max of £50 and receive a £50 bonus, you must wager £3,000 (£50 + £50 = £100 x 30 = £3,000) before withdrawal is possible. Please be aware that due to the average RTP of casino games, this wagering requirement carries a significant risk that you may lose money while trying to clear this bonus. Always gamble responsibly and only with the money that you can afford to lose. Certain games count differently towards wagering and restrictions apply. Please check these carefully on the Luna Casino site. Free Spins have a value of £0.10 each. The winnings from these require wagering 60x within 30 days. The maximum bet whilst playing with a bonus is the lower of 10% of the combined winnings from the free spins and amount of the bonus (minimum £0.10) or £5.Please check the full terms on Luna Casino for the complete details. Full terms and conditions apply to the welcome offer, please read these on the Luna Casino site before claiming. |
Luna Casino’s Welcome Bonus
Claim a tasty welcome bonus and get a 100% match-up and some free spin action!
- 100% up to £50 + 50 free spins
This is a nice way to start off your adventures, but the wagering requirements are too much for my liking.
Luna Casino Free Spins Offer
As part of the welcome bonus I got to claim 50 free spins on the epic slot, Book of Dead. These were churned out in a package of 50 and were worth 10p a pop – which is generous! They are subject to bonus terms and wagering requirements, so please read these before you get on down.
Luna Casino’s VIP Program
It’s always great to see some loyalty incentives! My Luna Casino review revealed 6 tiers which you can progress through with Luna points. You’ll earn these based on your wagering on different games. For example, a 50p wager on selected slots will get you 1 LP.
You can join the program with your first deposit and rewards include exclusive bonuses, free spins, tournaments and a VIP manager. The club, perks and rewards are subject to terms and conditions.
Luna Casino Promotions and Tournaments
Help yourself to something new each day with the Daily Picks promo! You could bag free spins, bonuses, reloads and all sorts of other goodies. The reward you receive relates to the status of your account and terms and conditions apply.
During my Luna Casino review I got to take part in several daily tournaments. These were slot races with prizes of up to 500 quid a time!
My Rating of Luna Casino’s Bonus Terms & Promotions
Are things looking rosy when it comes to the smallprint and do the bonuses offer good value?
| What I checked | Score | Why this score? |
| Bonus Terms and Conditions | 3/5 | These are easy to locate but the way they are displayed makes them difficult to read. I found that the bonus terms include a clause which states that if free spin winnings or bonus exceeds the deposit amount then a 60x wagering requirement will apply to the bonus amount only. This can be a complex term to understand, so my advice is to read the full terms carefully on the Luna Casino site. |
| Wagering Requirements | 2/5 | The wagering requirements vary depending on the type of offer. The welcome deal requires 30x the combined deposit and bonus, whilst free spin winnings are subject to 60x wagering. Please check the specific terms for each offer on the Luna Casino site, before you claim anything. |
| Ongoing Promotions | 3/5 | Daily Picks, tournaments and the VIP program are appealing but I’d like to see some deposit reloads and free spins offers. |
| Luna Casino needs to rethink its wagering requirements and terms and bulk out its ongoing offers! |
| This results in a score of 8 out of 15. |
Payment Methods & Account Fairness at Luna Casino
There’s a decent variety of options for payments for UK players, including PayPal and other eWallets.
| Payment Method | Minimum Deposit | Maximum Withdrawal | Average Deposit Time | Average Withdrawal Pending Time |
| Mastercard & Visa debit | £10 | £10,000 | Instant | 24-48 hrs |
| PayPal | £10 | £10,000 | Instant | 24-48 hrs |
| Skrill & Neteller | £10 | £10,000 | Instant | 24-48 hrs |
| PaySafeCard | £10 | £10,000 | Instant | N/A |
| Apple Pay | £10 | £10,000 | Instant | 24-48 hrs |
| Bank transfer | £10 | £10,000 | Instant | 24-48 hrs |
| ⚠️FINANCIAL RISK WARNING |
| Gambling is not a way to make money and should only be done for entertainment purposes. It’s important to remember that the casino has an advantage with its house edge, and most players lose over time. Before you start to play at any casino, we recommend that you set limits to protect your finances. It’s also healthy to review your account and transactions every 6 months. Please gamble responsibly and only with the money that you can afford to lose. |
How To Withdraw From Luna Casino
- Select ‘Withdraw’ from within your profile
- Choose the amount
- Check everything’s tickety boo and press ‘Withdraw’
Other Important Information for Your Withdrawals
The minimum you can withdraw is £20 and Luna Casino does not charge any fees for this.
Documents and Information You’ll Need To Share With Luna Casino
You may need to submit your verification documents after registration or at another point during your time here. These can be uploaded to your profile:
- ID: Passport, National ID card or driving license
- Proof of address: A utility bill or bank statement
My Rating of Luna Casino’s Payment & Account Fairness
Everything looks fair and square so far in this section of my Luna Casino review, right? Let’s see what those scores have to say!
| What I checked | Score | Why this score? |
| Minimum Withdrawal and Deposit | 3/5 | £10 for a deposit and £20 withdrawals are average amounts which could be lower. |
| Accepted Payment Methods | 4/5 | There’s a decent range but Google Pay is missing, so I’ve removed 1 point. |
| Account Rules and Player Rights | 1/5 | If your player account remains inactive for 12 months, then Luna Casino will deduct a £5 monthly fee from your balance. The casino will attempt to make contact with you 30 days before this fee is applied, and they will try to return any balance which is remaining. Please be aware that these fees will reduce your funds and could affect withdrawals. |
| Withdrawal Speed and Processing Times | 3/5 | 24 hours is acceptable but up to 48 hours is too much. |
| Luna Casino needs to sharpen its terms and speed up those payouts! |
| The total score is 11 out of 20. |
Luna Casino’s Game Library & Usability
There’s a satisfying array of 2,500+ casino games to get stuck into! Besides the most played genres, you can also enjoy bingo, Slingo, plinko, RNG tables, jackpots, keno and lotto.
| ⚠️CASINO GAMES WARNING |
| Casino games are ‘games of chance’ which means that winning is never guaranteed. Each casino has an advantage over players due to the house edge, so most members lose over time. For a fair and safe experience, please only play at casinos with a license from the UKGC. Games which are licensed have been tested to ensure fair outcomes. Before you start to play any casino game, please check its rules and RTP. If you are using a bonus, then also check the wagering contributions as these vary from game to game. |
Did I Find Any Exclusive Games?
Sorry Hawksters, but my Luna Casino review didn’t reveal any of these.
Slots You Can Play at Luna Casino
It’s great to see a lobby which has been compiled with thought, rather than just a bunch of obscure slots. I also love that you can click on the ‘more info’ button to get a lowdown of the game’s technical bits. Betting range, paylines, max win, bonuses, player ratings and the largest payout to date, are all just a click away. I filled my boots with the classics of Big Bass Splash and Starburst.
Luna Casino’s Live Dealer Tables
This section revealed hundreds of live casino games, with the same easy-to-reach info details as the slots. There’s a good split of baccarat, blackjack, roulette and other card and dice games. I also found a few poker variants to enjoy, but Craps tables were absent.
Game Shows at Luna Casino
There are loads of live game shows from developers such as Evolution, Playtech and Pragmatic Play. My faves here include Monopoly Big Baller, Adventures Beyond Wonderland and Crazy Time.
Popular Game Providers at Luna Casino
My Luna Casino review highlighted a good choice of developers, ensuring quality and diversity. The main providers are NetEnt, Pragmatic Play, Hacksaw Gaming, Play’n Go and Blueprint Gaming.
Luna Casino Mobile Experience
All angles of mobile casino play are covered here! You can download an iOS or Android app directly from the respective stores, or play on the regular mobile site. The apps felt more professional and gave quicker loading times for me.
My Rating of Luna Casino’s Games Library & Usability
Here’s where I take a nose dive into the site’s quality and mobile compatibility!
| What we checked | Score | Why this score? |
| Games Library and Navigation | 6/10 | Whilst the coverage of genres and quality is high, the organisation of the lobby needs a rethink. More effective filters are required for smoother navigation. |
| Software Providers and Game Integrity | 5/5 | The line-up features the biggest names and Luna Casino uses iTechLabs for 3rd party games fairness testing. |
| UX/UI Experience | ||
| Site Navigation & Design | 1/2.5 | Some of the content on the mobile apps and desktop site leads to lengthy scrolling to access the RG, licensing and other important info. |
| Mobile Experience | 2/2.5 | Great choice of mobile access but a point is lost for the layout, as above. |
| A little re-jig of the site is required and some more game filters, please! |
| The scores are 14/20. |
Luna Casino’s Customer Support
I did a double-take when I saw that live chat wasn’t available. Yup, defo not there. I fired off a few emails and these were responded to within 24 hours. In my opinion, the missing live chat could be a limitation for players with complex queries.
| Contact: | Average Answer Time | |
| [email protected] | Up to 24 hours |
- Languages: English.
- Help Centre: There are a few FAQs.
- Other resources: Nothing, not even a whisper on social media.
My Rating of Luna Casino’s Customer Support
Has my Luna Casino review hit a hump in the road? Let’s take a lookski.
| What I checked | Score | Why this score? |
| Opening an Account | 1/2 | Smooth but if document verification is required at this stage, it can take up to 24 hours to process. |
| Availability & Response Time | 1/2 | Email support response times can be up to 24 hours, so I think this may be slower than some players expect. |
| Contact Options | 1/2 | Support is currently only available via email. |
| Clear Contact Options | 2/2 | Easy to access via the ‘Contact Us’ link. |
| Help Centre & Self-Service Options | 1/2 | Very few FAQs and some topics are missing, such as minimum deposit and withdrawal amounts. |
| A missing live chat and lacklustre FAQs |
| Hopefully the operator tackles these issues. In the meantime the score is 6/10. |
Popularity & User Testimonials
For a casino which has been treading the boards since 2016, there are very few player ratings. What I did find were a few positive remarks and numerous negative reviews. The positive stuff focused on the slots selection, live dealer games and strong site security. Complaints revolve around missing deposits and games lagging.
| There’s not much for me to base this section’s scores on |
| I’m giving a 5 out of 10 as there aren’t enough testimonials to give a fair analysis at the moment. |
Will Luna Casino Give You a Celestial Experience?
If you are seeking a secure casino with a medium-sized lobby and plenty of tournaments, then you’ll like it. The bonuses look great from the outside but those wagering requirements are not so appealing. I liked the straightforward fee-free payments but the lack of live chat put me right off. It’s swings and roundabouts here.
Other Casinos To Try if You Like Luna Casino
Here at CasinoHawks we’ve tons more reviews for you! Check these two out for starters though, they’re my faves at the mo:
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As a trusted expert writer with over nine years in the online gambling industry, Nicola produces honest and engaging casino reviews and content for top-tier brands.