Casoola

Approved gaming license gb

Casoola has maintained a positive reputation amongst UK players. With over 1000 games to choose from and an exciting welcome bonus, Casoola has something to offer every type of player.

Casoola

Casoola
67
67
Rating
Popularity
Terms
Usability
Customer Service
Live Chat Live Chat
Trustly Trustly
PayPal PayPal
Live Casino Live Casino
£100 Bonus Wagering 40x
20 Bonus Spins Wagering 40x
18+ | Play Responsibly | BeGambleAware.org | 18+ Full T&C's Apply. New players Only. £10 min deposit. £5 max bet using bonus. 40x wagering applies. Bonus valid for 14 days. 20 Spins will be credited instantly upon qualifying deposit + then 20 per day for 9 days on pre-selected games. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. | Terms and conditions applies
67
Rating
Popularity

Casoola has received positive reviews from players since it's been online in the UK.

69/100 Reviewed by CasinoHawks.com

The wagering requirements aren't bad compared to other casinos in the UK, however, the time period to withdraw the bonus is short.

65/100 Reviewed by CasinoHawks.com

The casino site is fun and extremely animated. Players can navigate through the casino easily and filter through the games.

70/100 Reviewed by CasinoHawks.com

Casoola has a customer support team, however, it doesn't seem to be their biggest priority.

54/100 Reviewed by CasinoHawks.com

Details

Name
Casoola
Website
https://www.casoola.com/en-gb
Licenses
British Gambling Commission
Mobile app
No
VIP program
Yes

Game offerings

Game types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Craps Craps
Slots Slots

Providers

Payment

Payment options

Deposit

Minimum deposit
£10

Withdrawal

Minimum withdrawal
£10

Customer Service

Telephone

Telephone support
Yes

Email

Email support
Yes

Casoola Review

There are a plethora of online casinos available across the UK. Casoola Casino is exceptional for a few reasons; read on to find out why.

What is Casoola Offering?

LicenceUK Gambling Commission, Malta Gaming Authority
BonusesWelcome bonus, Bonus spins, No deposit bonus
Payment Methods12VISA Debit, Debit Mastercard, PayPal, Trustly, Neteller, Skrill…
Casino Games8Slots, Jackpot Games, Roulette, Blackjack, Texas Hold‘Em, Live Casino, Game Shows, Baccarat, 
Providers13Betsoft, Microgaming, NetEnt, Play’n Go, Evolution Gaming, Wazdan, Push Gaming…
Mobile App Available through desktop and mobile browser 
VIP ProgramAvailable through VIP points earned through play time
Minimum Deposit £10
Min Withdrawal£10
Customer SupportEmail, Phone

Casoola Casino Licensing, Safety and Trustworthiness 

The Malta Gaming Authority and the British Gaming Commission both licence Casoola casino. Their licensing agreements can be found at the bottom of the page, no matter where you go on the site, so you always have access.

If, at any time, you question the validity and legitimacy of the casino, click on the links under “Licensing and Regulation” for reassurance that Casoola is indeed a licensed casino. 

Casoola uses SSL connections to secure transfers of funds, meaning encryption protects your financial information from being read by the wrong person. 

This encryption also protects private, personal information from being shared with those for the unintended. In their FAQ section, Casoola casino states their dedication to player security.

Trusted gaming testing labs have tested all the games provided by Casoola. The tests conducted by these gaming labs ensure that Casoola meets the standard set by the UK Gaming Commission.

Finding legal information on their website isn’t as easy as it sounds. The only thing clearly stated is the licensing and regulation at the bottom of the screen consistently, no matter which page you’re on.

Your Safety Is Their Priority 

Casoola emphasizes their legitimacy to give the players a level of comfort. At the bottom of the page, you can see the licensing from two gaming commissions. 

It’s clear that Casoola values both your security and theirs, and they take extra measures to do so.  

Our Verdict: 

Casoola is relatively trustworthy. They are forthcoming about most things, but one thing that isn’t made clear is the 2% withdrawal fee, which only only became clear when we dug for an answer through their FAQ.

How I tested Casoola Casino?

When reviewing casinos, we consider everything that the casino has to offer. The game quality, the customer service and the casino’s overall transparency (like whether they are upfront about fees), are all things we focus on during review.

We looked at the following.

  1. Bonus Offers & Analysis 

Casoola offers a welcome bonus upon the placement of a player’s first deposit which includes 200 bonus spins. 

  1. How easy is to open a new account

Opening a new account is as easy as clicking “join Casoola” and entering your information. 

  1. Things you need to know about their deposit methods

Casoola’s deposit methods are mostly from e-wallets like PayPal and MiFinity. These are well-renowned, safe methods for sending and receiving payments. E-wallets protect personal information from theft and create a safe environment for every party involved.

  1. What their game selection looks like 

Their game selection is vast and nearly endless. With over 1300 games to choose from, it’s evident that Casoola is determined to entertain you. If you get bored of one game, you’re sure to find another that’ll suit your fancy.

  1. The Play experience 

The play experience will vary from player to player, but overall it’s simple. You make an account, you pick a game and you play. The layout of the casino is comprehensive and intuitive. 

  1. How withdrawing works

Withdrawal requires a 2% handling fee, a minimum fee of £1.70. 

  1. What do you do if you run into issues

If you run into any issues regarding withdrawal, deposits, or even general problems with games, Casoola’s help center is open through live chat, phone or email. 

Welcome Offers and Promos – Grab a bonus at Casoola Casinos 

Casoola Casino is an online casino. Originally formed from a VR made bot, Casoola offers a generous welcome offer of up to 100% of a possible £100 deposit and up to 200 bonus spins. This welcome offer only applies to new depositors. 

The welcome bonus, only offered upon your first deposit, must be a minimum of £10 to receive the welcome reward. Deposits done through e-wallets are not eligible for the welcome bonus.

20 bonus spins will be credited to you immediately, and the rest will be credited slowly at a rate of 20 bonus spins per day for nine days. These are only a few of the terms and conditions for bonuses from the Casoola casino. 

To claim a bonus, you must head to the cashier and select “bonus” from the dropdown box. Then the prize will be credited to your account.   

Promotions and Tournaments 

Casoola has a prize pool worth £62,000. To gain access, enter weekly tournaments and daily prize drops. This promotion is done through Casoola casino with games by Pragmatic Play like Wolf Gold and Fruit Party.  

A special promotion Casoola is offering right now is a chance to win up to £20,000. Climb the leaderboard for all five tournaments and win one point for every pound multiple bet won. 

This promotion only lasts from January 21st to February 3rd, so sign up now to take advantage of this mind-blowing opportunity to win big. 

VIP Program

If you choose to become a VIP player, the benefits will surely be worth it. 

VIP players receive special bonuses and promotions, a human account manager, rapid response times, personalised emails, personalised birthday presents, a personal withdrawal plan, exclusive holiday packages, and a monthly VIP prize draw.  

To become a VIP player, you must first register an account. After that, all you need to do is play. The more you play, the more VIP points you are awarded, and you’ll eventually qualify to become a VIP. 

Becoming a VIP Is Easy and Rewarding

Casoola knows the meaning of the term VIP. The number of bonuses available to VIPs truly makes it a worthy prospect. 

Also, the ease of becoming a VIP makes it a pleasant surprise. To become a VIP, you need to gain a certain number of VIP points, gained through playing games through Casoola casino. 

Our Verdict: 

Casoola’s VIP program is an excellent alternative to other VIP programs that require regular payment. On top of this, the long list of bonuses makes their VIP program one of the best available. 

Register a New account with Casoola Casino

Registering a new account is straightforward and as simple as following the instructions. First, click Join Casoola at the bottom of the screen and then fill out the information boxes as they arise. 

Registering an Account Gets Personal

The two-step process of registering an account is a bit deceptive. At first glance, it appears that it only takes an email and a bank account to register an account. It would be in Casoola’s interest to be more transparent with its users. 

Our Verdict: 

Due to the need to protect themselves against money laundering, Casoola Casino is justified in taking personal information from you as that information is kept private through encryption. 

Casoola Casino Payment Methods

Payment MethodTypeAverage Deposit TimeAverage Withdrawal Time
Visa DebitDebit CardInstant1-3 Working Days
MaestroDebit CardInstantN/A
SkrillE-WalletInstantInstant
NetellerE-WalletInstantInstant
MaestroDebit CardInstantN/A
BokuMobile PaymentInstantN/A
PaysafecardElectronic VoucherInstantN/A
ecoPayzE-WalletInstantInstant
Trustly Instant BankingInstant Bank TransferInstantInstant
PayPal E-wallet/ Debit CardInstantInstant
MuchBetterE-walletInstantInstant
MiFinityE-walletInstantInstant
JetonE-walletInstantInstant

Payment Methods Are Ample Yet Limiting: 

While there is a wide variety of payment methods available, not all of these methods allow a new player access to the welcome offer.

To receive the welcome offer, you must use a debit card to make a deposit. 

Only the debit card options will give you access to the welcome bonus, and you may not even have access to those few debit methods.  

Our Verdict: 

The variety of payment methods allows the user to feel comfortable. However, the excess of e-wallets may not be straightforward for those new to the world of online casinos.

Also, the 2% withdrawal fee is the fine print, not strictly out in the open. 

Games You Can Play at Casoola Casino 

There are few exclusive games available, but there are no branded games on their site.  

The slots selection includes video slots, megaways, jackpots and must-fall jackpots. Within these categories, a wide array of games are available to choose from, covering every preference imaginable. 

Table games include blackjack, varying versions of roulette, Texas hold ‘em and others. 

Live casino games are available for those who crave a more traditional experience from the online casino.  

The game shows are limited, but the quality is high. With popular options like Deal or No Deal and Megaball, Casoola provides a different opportunity for those who don’t resonate with slots or table games. 

Game Providers 

The number of game providers is so ample; it’s impossible to get bored by the selection.

The slots are provided by Play’n GO, Microgaming, Quickspin, SkyWind, iSoftBet, Red Tiger Gaming, Big Time Gaming, Yggdrasil, Push Gaming, and Wazdon. 

Within Casoola’s 1300 games, some live for those who want a more traditional casino experience.

The live casino providers are Ezugi and Evolution Gaming, with games like Monopoly Live and Live Poker. 

The sole table game provider is Evolution Gaming, granting players access to various roulette versions, Texas hold ‘em, blackjack, and more. 

Quantity vs. Quality

While there are over 1300 games to choose from, that raises the question of quality. With so many games, is it possible they’re all top quality? 

Most of the game providers are top quality, like Play’n GO and Big Time Gaming. Other games fall through the cracks, but it’s safe to say that most of the games Casoola provides are quality.

Collecting Your Winnings 

To withdraw your funds, click on “My Account” and then “Withdraw.” You can choose your withdrawal method in the dropdown bar, selecting either a debit provider or E-Wallet, and then enter the amount you wish to withdraw.

If you’re using an E-Wallet, be sure that the name on your casino account matches the name on your E-Wallet.

As with everything in life, there are always some limitations, and casino withdrawal is no exception. The minimum withdrawal permitted is £10, and the maximum is £5000

The varying withdrawal methods have different rules outlined in the “Payment Method” section of their website.

For example, if you’re using the withdrawal method through Trustly Instant Banking, you’ll need to fill out a form and be approved before you can withdraw your winnings. 

Withdrawal is Safe and Secure 

Withdrawal of funds is safe and secure. Using E-wallets and encryption software, Casoola casino shows its dedication to the safety of player information. 

Casoola puts the player first by taking extra steps for secure transfer of funds. You are not only welcomed to the casino with open arms, but the site provides all the information necessary to play in a responsible and informed way.

Customer Support

Contact:Average Answer Time

Email
[email protected]24-48H

Phone
0800029455815 min
Live chatNot available

Casoola’s customer support is available in every language imaginable. If you are a VIP member, you have constant access to a personal manager to help you with your account and any difficulties you may be having, a truly personalised service. 

There is no concrete help centre, but instead, they give you information on who to call or contact if you’re having difficulties that need resolving.

Casoola casino offers an FAQ section on their website that is easily accessible through the question mark in the top right corner of the screen.

You have the option to type in your question or click on the varying subcategories available like “Popular Questions” and “Withdrawal.”

Lack of Human Help

The FAQ provided on the website answers most general questions. However, even some problems require a real-life attendant to walk you through your situation and help you figure out a solution. 

Unfortunately, real-life customer support is not fantastic. Many people have complained about seeking assistance with withdrawals, and they receive the same answer that is unhelpful.

Our Verdict: 

Customer support doesn’t seem to be a priority to Casoola. On their site, it’s challenging to find a place to interact with humans for customer support.

Responsible Gaming

Casoola Casino is committed to transparency with its clientele surrounding responsible gaming.

On their website, you can find a dedicated page with a list of things to remember when you’re gambling responsibly, including keeping track of time and avoiding chasing losses.  

Proceed with Caution

The reality of gambling is that losses must come with the wins; it’s a part of the game. It’s important to pace yourself, and Casoola has an option to self-exclude so you can limit your playtime.  

If you feel like you may have a problem with gambling, seek professional help.

Fortunately, Casoola also provides a checklist to determine whether or not you may have a problem with gambling.

Our Verdict: 

Responsible gambling must always come into play. The fact that Casoola is so transparent about the importance of knowing when to stop and when to acknowledge you have a problem is promising. 

Awards and Recognitions

Casoola casino has not received any awards or any form of formal recognition. 

Conclusion 

Casoola is a decent choice for a casino. With a large variety of games and an excellent VIP program, it’s clear that their priority is to entertain you. However, the withdrawal fee is hidden in the fine print, a sign that Casoola isn’t as interested in their players as they say they are.  

Frequently asked questions

Casoola is a new online casino that hosts over 1000 games by top providers like NetEnt, Play N Go and Microgaming. The casino was launched in 2020.
Casoola is one of the brands managed by Genesis Global Limited, a company headquartered in Malta with a long-standing reputation for operating high-performing casino brands.
Yes, Casoola Casino has to observe strict licensing conditions in order to keep its UK license, which makes it a very secure and fair casino to play at.
You can get the Casoola New Player bonus of up to £100 and 200 spins by depositing a minimum of £10 on your first deposit with Casoola. To qualify for the bonus, you need to deposit using your debit card. Existing players can qualify for additional bonuses thanks to Casoola's ongoing promotions (see our review for details)