Casino Lab

Approved gaming license gb

Casino Lab offers a unique twist that it has delivered well, but can the features live up to the wacky style? Read on to find out whether science, slots, and gambling are a good mix.

Casino Lab

Casino Lab
62
62
Rating
Popularity
Terms
Usability
Customer Service
Live Chat Live Chat
Trustly Trustly
PayPal PayPal
Live Casino Live Casino
£100 Bonus Wagering 40x
300 Bonus Spins Wagering 40x
18+ | Play Responsibly | BeGambleAware.org | 18+ FULL T&C'S APPLY. NEW PLAYERS ONLY. £10 MIN DEPOSIT. £5 MAX BET USING BONUS. 40X WAGERING APPLIES. BONUS VALID FOR 14 DAYS. 30 SPINS WILL BE CREDITED INSTANTLY UPON QUALIFYING DEPOSIT + THEN 30 PER DAY FOR 9 DAYS ON PRE-SELECTED GAMES. FREE SPINS VALID FOR 72 HOURS FROM CREDIT. MAX FREE SPINS WINNINGS £100. EWALLETS EXCLUDED. | Terms and conditions applies
62
Rating
Popularity

Casino Lab was established in 2020 and is one of the newest casinos under the Genesis Global brand. Due to how new it is, it has not had time to build a reputation with players yet.

60/100 Reviewed by CasinoHawks.com

The bonus and free spins are subject to a 40x wagering requirement. For the UK market, this is right in the middle and could be lower.

62/100 Reviewed by CasinoHawks.com

The site is very animated and has a quirky scientist as the mascot. The game library is very large and features some of the most popular slots in the UK. There's also a great list of payment providers available.

80/100 Reviewed by CasinoHawks.com

Casino Lab does offer a phone number and email for players to reach out to, but the live chat seems to be automatic and not run by live agents.

48/100 Reviewed by CasinoHawks.com

Summary

Casino Lab is a new online casino but has a great platform to offer players in the UK. Registration is fast and easy, and you gain access to over 1,300 slots provided by some of the best game suppliers in the industry. If there's one thing Casino Lab could improve on, it's the Live Chat.
Over 1,300 Slots
Quick and Easy Registration
Skrill and PayPal Casino
No 24/7 Live Chat

Details

Name
Casino Lab
Website
www.casinolab.com/en-gb
Licenses
UK Gambling Commission
Mobile app
Yes
VIP program
Yes

Game offerings

Game types

Blackjack Blackjack
Roulette Roulette
Live Casino Live Casino
Slots Slots

Number of slots

0

Providers

Payment

Payment options

Deposit

Minimum deposit
10

Withdrawal

Minimum withdrawal
10

Customer Service

Telephone

Telephone support
Yes

Email

Email support
Yes

Live chat

Live chat support
Yes

Casino Lab Review

Casino Lab launched in 2020, so is relatively new on the scene. The theme is a casino that is a quirky science experiment, which means you’ll see eccentric scientists, flasks, test tubes, cogs, and other machinery.

We’ve analyzed Casino Lab, reviewing its bonus, games, VIP Programme, and more.

What makes this UK online casino so unique?

What is Casino Lab Offering?

LicenceUK Gambling Commission, Malta Gaming Authority
BonusesWelcome Bonus, Free Spins
Payment Methods10VISA Debit, Maestro, Boku, Paysafecard, PayPal, Trustly, Neteller, Skrill, MuchBetter, MiFinity
Casino Games7Slots, Jackpot Games, Roulette, Blackjack, Casino Hold Em, Live Game Shows, Live Casino 
Providers13NetEnt, Play N Go,  Red Tiger, Evolution Gaming, Pragmatic Play, Microgaming, Yggdrasil, Quickspin, iSoftbet, Wazdan
Mobile App Nope, you have to play in browser
VIP ProgramInvite-only club
Minimum Deposit £10
Min Withdrawal£10
Customer SupportEmail, Phone, Live Chat

Casino Lab Licensing, Safety, and Trustworthiness

Casino Lab has licences from two of the most respected regulatory bodies the UK Gambling Commission and the Malta Gaming Authority. That’s an excellent start to making us feel safe when playing there.

We found other positive signs that the casino can be trusted too. It uses industry-standard encryption to protect transactions and funds in your account.

The operator is also upfront about which information it needs, why and how it securely stores your details.

A final aspect of safety is whether the games are fair.

Casino Lab sets out its policy for working with trusted and certified providers, who use random number generators (RNGs) and have their games independently checked by eCOGRA or Technical Systems Testing (TST).

Additionally, the operator makes all of this information available on the FAQ page and in the policies in the website footer. 

Safety First At Casino Lab

We’re not surprised to see a science-themed casino take safety seriously. It has put all the measures in place to make sure that players have an enjoyable, secure experience.

That includes two licences, encryption, game testing, and clear terms and policies.

Our Verdict: 

As Casino Lab has done all it can in terms of security, it scores 5/5. 

How We Tested Casino Lab

While we were impressed with the theme at Casino Lab, we didn’t want that to distract us from the other features that we expect a fantastic operator to have. To maintain our focus, we worked through our tried and tested checklist to evaluate the site.

1. Bonus and offers analysis

Our first stop is the promotions page on Casino Lab’s site.

We check for a welcome offer, as well as ongoing promotions and tournaments.

Crucially, we look at the wagering requirements and terms to see if they are reasonable.

2. How easy it is to open a new account

We follow the registration procedure to see how long it takes to create an account.

That includes finding out what information is required and what you need to do to verify your identity.

3. Things you need to know about their deposit methods

Following the same steps that you would when starting at a new casino, we checked out Casino Lab’s payment methods to find the best ways to deposit how long it takes and which currencies are available.

4. What their game selection looks like

You’ve set up an account, deposited money, and received the bonus.

We want to give you an idea of what to expect in Casino Lab’s lobby.

We check the quantity and quality, which means looking for variety in terms of slots, classics and live casino games.

5. The play experience

We take our roles as casino reviewers seriously, which is why we want to give you a clear picture of what to expect at Casino Lab.

To determine the play experience, we launched games, played tournaments, read the rules, and moved around to different parts of the site to test navigation.

6. How withdrawing works

Before you deposit at Casino Lab, you’ll want to know what happens when you want to remove your funds.

We look at the withdrawal options and check for fees, processing time and limits.

7. What do you do if you run into issues

The last step in our process is to test the customer support.

Whether you have a query or a problem, we want to let you know how to get in touch, how long it takes to get a response, and if the team is helpful.

Welcome Offers and Promos – Grab a Bonus at Casino Lab

The first of the Casino Lab bonuses that’ll you encounter is the welcome package.

It’s a 100% match deposit offer up to £100 and includes 300 bonus spins. You’re awarded the spins in sets of 30 over ten days, which gives you time to explore and play.

They’re valid on the Reactoonz slot.

Your spins are valid for 72 hours, and the funds expire after 14 days. The bonus and the winnings from your spins are subject to wagering requirements of 40 x play through.

Remember to check the bonus terms on the promotions page, as some games can’t be played with the offer.

For the wagering requirements, video slots contribute 100%, classic slots 75%, table games 10% and blackjack 5%. 

You can select the promotion you want to claim from a drop down menu when making your first deposit.

You’ll need to add at least £10 to your balance to qualify.

Instead of the standard Casino Lab welcome offer, you can choose to receive a bonus that you can spend in the live casino instead.

Promotions and Tournaments

Besides the two welcome offers, we found some regular promotions that loyal players can enjoy.

They’re science-themed and include the three test tube surprises, where you’ll receive one of three bonuses worth up to £200 when you deposit at least £10.

We also found Pragmatic Play Drops and Wins daily and weekly tournaments with prize pools of up to £62,000.

It seems that Casino Lab does keep the promotions page updated, so it’s worth checking back for new offers and tournaments each month.

VIP Programme

Casino Lab mentions VIP status in its terms and conditions, but we couldn’t find any details of how to join or what the perks are.

This lack of information suggests that it’s an exclusive, invite-only programme.

Casino Lab Has a Good Balance of Promotions 

We like that you have a choice between two welcome offers, particularly since they suit two types of player: live casino fans and slot enthusiasts.

The promotions page doesn’t have an extensive list of other bonuses, but it seems it’s updated regularly so should keep you coming back for more.  

Our Verdict: 

We’d like to know more about the VIP programme and see more offers, so it scores 4/5.

Register a New Account With Casino Lab

To create an account, you’ll need to click the green ‘sign up’ button.

You’ll be taken to a new screen where you can come up with a username and password, plus enter your email address and phone number.

Click next, and you’ll get to the second of three steps in the process.

On this page, you’ll need to enter your first and last name, date of birth and gender. Hit next again to get to the last step.

Almost there! Now provide your address. The location should already be set to the United Kingdom and the currency as GBP.

There’s a tick box to opt in to receive promotions, and when you click sign up, you’re accepting the terms and conditions and privacy policy.

You Can Easily Create an Account at Casino Lab

We found the three-step process to be straightforward and painless.

The fields and what was required in each of them was clear; having the drop-down boxes already set to the right location helped too.

We completed it in a couple of minutes, which compares well to other casinos.

Our Verdict: 

It’s quick and easy, so it scores 5/5.

Casino Lab Payment Methods

Payment MethodTypeAverage Deposit TimeAverage Withdrawal Time

Visa
Credit / Debit Card10 Minutes1-3 Working Days
MaestroDebit Card10 Minutes1-3 Working Days
BokuMobile10 MinutesN/A
PayPale-Wallet10 Minutes10 Minutes
Skrille-Wallet10 Minutes10 Minutes
Netellere-Wallet10 Minutes10 Minutes
MuchBettere-Wallet10 Minutes10 Minutes
ecoPayze-Wallet10 Minutes10 Minutes
TrustlyTransfer10 Minutes10 Minutes
PaysafecardPrepaid card10 MinutesN/A

The Payment Methods Are Varied Enough for Players at Casino Lab

 With cards, e-Wallets, transfers and prepaid card options, we’re satisfied that there’s something to suit just about everyone for making a deposit at Casino Lab.

As a new operator, we were expecting to see at least one cryptocurrency, but that can be an area of growth for the future.

Our Verdict: 

We couldn’t ask for much more. Well apart from cryptocurrencies, it earns 4/5.

Games You Can Play at Casino Lab

Casino Lab doesn’t have any exclusive games or branded tables. However, there’s an exciting array of slots, including Asian-themed games like 9 Lions or take a trip to Ancient Greece playing Rise of Olympus.

Other popular titles include Who Wants To Be A Millionaire Megaways, Thunder Struck, and Mega Moolah.  

Although the vast majority of the over 1,300 games are slots, there’s also a fantastic selection of table games.

You can play casino Hold’Em, roulette, blackjack, baccarat, craps and other types of casino poker. 

In the live casino, we found close to 100 different titles. They include speed roulette, lightning baccarat and blackjack diamond VIP.

If you like the excitement and banter of the live presenters on game shows, then you’ll find Monopoly Live, Deal or No Deal and Dream Catcher.

Game Providers

There are 13 different game studios that supply the games at Casino Lab. Most of them are slot providers, such as NetEnt, Skywind, Quickspin and Yggdrasil.

The result is a mixture of well-known titles and some fun and fresh variations.

When it came down to live casino providers, Casino Lab worked with some best.

Evolution Gaming has a reputation for delivering high-quality live streams with professional dealers and croupiers.

UK Players Are Spoilt For Choice

We were pleased to see over 1000 games in the Casino Lab catalogue, and they weren’t all the same type or from the same provider.

Whether you like live casino games, poker, dice or slots, you’ll find something to keep you entertained. 

Our Verdict: 

We couldn’t fault it; it earns 5/5.

Time to Collect Your Winnings? Here’s What You Need to Know

If you want to withdraw your winnings, you’ll need to head to the cashier. You can start the process by choosing a payment method, usually one you’ve already used to deposit.

Next, select the amount, review and confirm. You’ll need to verify your identity before the casino can process the withdrawal.

The minimum amount for withdrawal is £10. There’s a processing fee of 2%, and you might incur a £10 administration charge too.

Withdrawal Process at Casino Lab Needs Improvement

We’re happy with most of the aspects of the withdrawal process. However, there’s a big sticking point, which is the 2% fee and potential £10 charge. Most casinos offer deposits and withdrawals without the customer needing to pay extra.  

Our Verdict: 

Since there’s a processing fee, it scores 3/5.

Customer Support

Contact:Average Answer Time

Email
[email protected]24h

Phone
UK: 08007555348
EU: 00356 27780065
15min

Live chat (automatic)
Available 24/7 from the site5min

From the menu, you can access the support page.

It has an option to reset your password, frequently asked questions covering security, bonuses, account and payments, and a rules section to access the full terms and conditions.

Information is available in English, German, Finnish and Norwegian. 

Casino Lab Excels at Offering Customer Support

There are three ways to get in touch with the support team which is more than many casinos offer, so we’re happy.

Also, the customer service agents we dealt with got back to us quickly and were friendly and professional.  

Our Verdict: 

As it’s easy to get in touch and sort out any issues, it scores 5/5.

Responsible Gambling

There’s a dedicated, responsible gambling (RG) page on the site. It has useful links to independent organisations like GamCare and GamStop.

There’s also advice about how to recognise a problem with gambling and how to keep it fun. You’ll find tools to set limits and self-exclude.

Casino Lab Casino Has Many RG Tools 

We’ve seen some casinos that are going through the motions when it comes to responsible gambling.

However, Casino Lab isn’t one of them. The tools, advice and links to external organisations show its commitment to its players.  

Our Verdict: 

We think the operator has done all it can; it earns 5/5.

Conclusion

The results of our Casino Lab review show that it’s an exciting new operator.

The fun and quirky scientist theme is well-matched with an extensive game catalogue, a quick registration process, and plenty of payment options. There’s one clear downside, though, the fees for withdrawal.