Casino Lab Review
Casino Lab launched in 2020, so is relatively new on the scene. The theme is a casino that is a quirky science experiment, which means you’ll see eccentric scientists, flasks, test tubes, cogs, and other machinery.
We’ve analyzed Casino Lab, reviewing its bonus, games, VIP Programme, and more.
What makes this UK online casino so unique?
What is Casino Lab Offering?
|Licence||✓||UK Gambling Commission, Malta Gaming Authority|
|Bonuses||✓||Welcome Bonus, Free Spins|
|Payment Methods||10||VISA Debit, Maestro, Boku, Paysafecard, PayPal, Trustly, Neteller, Skrill, MuchBetter, MiFinity|
|Casino Games||7||Slots, Jackpot Games, Roulette, Blackjack, Casino Hold Em, Live Game Shows, Live Casino|
|Providers||13||NetEnt, Play N Go, Red Tiger, Evolution Gaming, Pragmatic Play, Microgaming, Yggdrasil, Quickspin, iSoftbet, Wazdan|
|Mobile App||✗||Nope, you have to play in browser|
|VIP Program||✓||Invite-only club|
|Customer Support||✓||Email, Phone, Live Chat|
Casino Lab Licensing, Safety, and Trustworthiness
Casino Lab has licences from two of the most respected regulatory bodies the UK Gambling Commission and the Malta Gaming Authority. That’s an excellent start to making us feel safe when playing there.
We found other positive signs that the casino can be trusted too. It uses industry-standard encryption to protect transactions and funds in your account.
The operator is also upfront about which information it needs, why and how it securely stores your details.
A final aspect of safety is whether the games are fair.
Casino Lab sets out its policy for working with trusted and certified providers, who use random number generators (RNGs) and have their games independently checked by eCOGRA or Technical Systems Testing (TST).
Additionally, the operator makes all of this information available on the FAQ page and in the policies in the website footer.
Safety First At Casino Lab
We’re not surprised to see a science-themed casino take safety seriously. It has put all the measures in place to make sure that players have an enjoyable, secure experience.
That includes two licences, encryption, game testing, and clear terms and policies.
As Casino Lab has done all it can in terms of security, it scores 5/5.
How We Tested Casino Lab
While we were impressed with the theme at Casino Lab, we didn’t want that to distract us from the other features that we expect a fantastic operator to have. To maintain our focus, we worked through our tried and tested checklist to evaluate the site.
1. Bonus and offers analysis
Our first stop is the promotions page on Casino Lab’s site.
We check for a welcome offer, as well as ongoing promotions and tournaments.
Crucially, we look at the wagering requirements and terms to see if they are reasonable.
2. How easy it is to open a new account
We follow the registration procedure to see how long it takes to create an account.
That includes finding out what information is required and what you need to do to verify your identity.
3. Things you need to know about their deposit methods
Following the same steps that you would when starting at a new casino, we checked out Casino Lab’s payment methods to find the best ways to deposit how long it takes and which currencies are available.
4. What their game selection looks like
You’ve set up an account, deposited money, and received the bonus.
We want to give you an idea of what to expect in Casino Lab’s lobby.
We check the quantity and quality, which means looking for variety in terms of slots, classics and live casino games.
5. The play experience
We take our roles as casino reviewers seriously, which is why we want to give you a clear picture of what to expect at Casino Lab.
To determine the play experience, we launched games, played tournaments, read the rules, and moved around to different parts of the site to test navigation.
6. How withdrawing works
Before you deposit at Casino Lab, you’ll want to know what happens when you want to remove your funds.
We look at the withdrawal options and check for fees, processing time and limits.
7. What do you do if you run into issues
The last step in our process is to test the customer support.
Whether you have a query or a problem, we want to let you know how to get in touch, how long it takes to get a response, and if the team is helpful.
Welcome Offers and Promos – Grab a Bonus at Casino Lab
The first of the Casino Lab bonuses that’ll you encounter is the welcome package.
It’s a 100% match deposit offer up to £100 and includes 300 bonus spins. You’re awarded the spins in sets of 30 over ten days, which gives you time to explore and play.
They’re valid on the Reactoonz slot.
Your spins are valid for 72 hours, and the funds expire after 14 days. The bonus and the winnings from your spins are subject to wagering requirements of 40 x play through.
Remember to check the bonus terms on the promotions page, as some games can’t be played with the offer.
For the wagering requirements, video slots contribute 100%, classic slots 75%, table games 10% and blackjack 5%.
You can select the promotion you want to claim from a drop down menu when making your first deposit.
You’ll need to add at least £10 to your balance to qualify.
Instead of the standard Casino Lab welcome offer, you can choose to receive a bonus that you can spend in the live casino instead.
Promotions and Tournaments
Besides the two welcome offers, we found some regular promotions that loyal players can enjoy.
They’re science-themed and include the three test tube surprises, where you’ll receive one of three bonuses worth up to £200 when you deposit at least £10.
We also found Pragmatic Play Drops and Wins daily and weekly tournaments with prize pools of up to £62,000.
It seems that Casino Lab does keep the promotions page updated, so it’s worth checking back for new offers and tournaments each month.
Casino Lab mentions VIP status in its terms and conditions, but we couldn’t find any details of how to join or what the perks are.
This lack of information suggests that it’s an exclusive, invite-only programme.
Casino Lab Has a Good Balance of Promotions
We like that you have a choice between two welcome offers, particularly since they suit two types of player: live casino fans and slot enthusiasts.
The promotions page doesn’t have an extensive list of other bonuses, but it seems it’s updated regularly so should keep you coming back for more.
We’d like to know more about the VIP programme and see more offers, so it scores 4/5.
Register a New Account With Casino Lab
To create an account, you’ll need to click the green ‘sign up’ button.
You’ll be taken to a new screen where you can come up with a username and password, plus enter your email address and phone number.
Click next, and you’ll get to the second of three steps in the process.
On this page, you’ll need to enter your first and last name, date of birth and gender. Hit next again to get to the last step.
Almost there! Now provide your address. The location should already be set to the United Kingdom and the currency as GBP.
You Can Easily Create an Account at Casino Lab
We found the three-step process to be straightforward and painless.
The fields and what was required in each of them was clear; having the drop-down boxes already set to the right location helped too.
We completed it in a couple of minutes, which compares well to other casinos.
It’s quick and easy, so it scores 5/5.
Casino Lab Payment Methods
|Payment Method||Type||Average Deposit Time||Average Withdrawal Time|
|Debit Card||10 Minutes||1-3 Working Days|
|Maestro||Debit Card||10 Minutes||1-3 Working Days|
|PayPal||e-Wallet||10 Minutes||10 Minutes|
|Skrill||e-Wallet||10 Minutes||10 Minutes|
|Neteller||e-Wallet||10 Minutes||10 Minutes|
|MuchBetter||e-Wallet||10 Minutes||10 Minutes|
|ecoPayz||e-Wallet||10 Minutes||10 Minutes|
|Trustly||Transfer||10 Minutes||10 Minutes|
|Paysafecard||Prepaid card||10 Minutes||N/A|
The Payment Methods Are Varied Enough for Players at Casino Lab
With cards, e-Wallets, transfers and prepaid card options, we’re satisfied that there’s something to suit just about everyone for making a deposit at Casino Lab.
As a new operator, we were expecting to see at least one cryptocurrency, but that can be an area of growth for the future.
We couldn’t ask for much more. Well apart from cryptocurrencies, it earns 4/5.
Games You Can Play at Casino Lab
Casino Lab doesn’t have any exclusive games or branded tables. However, there’s an exciting array of slots, including Asian-themed games like 9 Lions or take a trip to Ancient Greece playing Rise of Olympus.
Other popular titles include Who Wants To Be A Millionaire Megaways, Thunder Struck, and Mega Moolah.
Although the vast majority of the over 1,300 games are slots, there’s also a fantastic selection of table games.
You can play casino Hold’Em, roulette, blackjack, baccarat, craps and other types of casino poker.
In the live casino, we found close to 100 different titles. They include speed roulette, lightning baccarat and blackjack diamond VIP.
If you like the excitement and banter of the live presenters on game shows, then you’ll find Monopoly Live, Deal or No Deal and Dream Catcher.
There are 13 different game studios that supply the games at Casino Lab. Most of them are slot providers, such as NetEnt, Skywind, Quickspin and Yggdrasil.
The result is a mixture of well-known titles and some fun and fresh variations.
When it came down to live casino providers, Casino Lab worked with some best.
Evolution Gaming has a reputation for delivering high-quality live streams with professional dealers and croupiers.
UK Players Are Spoilt For Choice
We were pleased to see over 1000 games in the Casino Lab catalogue, and they weren’t all the same type or from the same provider.
Whether you like live casino games, poker, dice or slots, you’ll find something to keep you entertained.
We couldn’t fault it; it earns 5/5.
Time to Collect Your Winnings? Here’s What You Need to Know
If you want to withdraw your winnings, you’ll need to head to the cashier. You can start the process by choosing a payment method, usually one you’ve already used to deposit.
Next, select the amount, review and confirm. You’ll need to verify your identity before the casino can process the withdrawal.
The minimum amount for withdrawal is £10. There’s a processing fee of 2%, and you might incur a £10 administration charge too.
Withdrawal Process at Casino Lab Needs Improvement
We’re happy with most of the aspects of the withdrawal process. However, there’s a big sticking point, which is the 2% fee and potential £10 charge. Most casinos offer deposits and withdrawals without the customer needing to pay extra.
Since there’s a processing fee, it scores 3/5.
|Contact:||Average Answer Time|
EU: 00356 27780065
Live chat (automatic)
|Available 24/7 from the site||5min|
From the menu, you can access the support page.
It has an option to reset your password, frequently asked questions covering security, bonuses, account and payments, and a rules section to access the full terms and conditions.
Information is available in English, German, Finnish and Norwegian.
Casino Lab Excels at Offering Customer Support
There are three ways to get in touch with the support team which is more than many casinos offer, so we’re happy.
Also, the customer service agents we dealt with got back to us quickly and were friendly and professional.
As it’s easy to get in touch and sort out any issues, it scores 5/5.
There’s a dedicated, responsible gambling (RG) page on the site. It has useful links to independent organisations like GamCare and GamStop.
There’s also advice about how to recognise a problem with gambling and how to keep it fun. You’ll find tools to set limits and self-exclude.
Casino Lab Casino Has Many RG Tools
We’ve seen some casinos that are going through the motions when it comes to responsible gambling.
However, Casino Lab isn’t one of them. The tools, advice and links to external organisations show its commitment to its players.
We think the operator has done all it can; it earns 5/5.
The results of our Casino Lab review show that it’s an exciting new operator.
The fun and quirky scientist theme is well-matched with an extensive game catalogue, a quick registration process, and plenty of payment options. There’s one clear downside, though, the fees for withdrawal.