UK Gambling Commission launches Complaints Resolver
UK Gambling commission is going to launch a new online tool for handling online casino and sportsbook complaints from the UK Gamblers. The tool is called Resolver, is free to use and has a goal of helping online gamblers to better handle and resolve their complaints faster.
Resolver gambling tool is not an intermediary, but rather a useful and helpful resource that will not act on complainant's behalf but rather explain the consumer rights, help to build cases and also provide an email service. The casino operator, in this case, will receive a complaint from the Resolver email and not the customer directly, which can help the case to be being taken more seriously.
The new Resolve tool will start working from the 1st August 2017. The UK Gambling Commission hopes that it will give both players and casino/sportsbook operators a more efficient tool to resolve their disputes and complaints.
Complaints are a natural part of any service, especially in such sensitive market as iGaming. However, we always recommend our customers to, first of all, choose the most reliable and trustworthy casino operators that naturally have lower levels of complaints. Sticking with a decent and respectable UK casino online websites does not always guarantee that you will never have any issues, but the number of frustrating situation that you as a player might face is going to be way lower.
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